Purchased the CC plan and cannot install full versions of the programs. HELP

It says I need a redemption code to install but I was never given one. The plan I purchased claimed I would have access to all cc programs.

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Two Questions, uninsall trail version, and then install full version that we downloaded

Hi all, I need to uninstall "trail" verision on one computer, there is only a few apps that we tried out, but I know it good idea to uninstall them first. I then need to download and install a verision that wil bought that is full version, but was downloaded. When I log in on other mac, i cannot find my paid version to download. Also the paid verision is already intstalled on other computer. I can't seem to find the .dmg file on "paid install, Is there a way to copy to flash drive to intalll? I have pretty slow internet. I'm a newbie to adobe, so any help would be appreciated. I followed instruction I found for uninstalling, said to go to apps folded click on program and following instructions, I seem I'm missing something, because it just opens application. Any help is appreciated. Thanks Gerald Hetirck

There is no requirement to uninstall trial versions - they all can be activated by inputting the serial numbers or signing into CCApp. The rest isn't really clear since you didn't say anything about what product(s) you actually bought.
Mylenium

Hey i dont have a mobile phone i have toshiba "laptop" to say this way and i cannot install firefox becuase this laptop runs android and cannot install linux version...can u help me?Also i cant install adobe flash player...Any advices??

Hey I have a toshiba laptop and I cannot install firefox because the laptop runs android and there's only version for linux...and if u can tell me how to install adobe flash player too...Any advices??

This is a known problem, but we don't have a solution for it. If your device has the Toshiba Market app, you might be able to download a (possibly outdated) version of Firefox from there.
For more info, see:
* https://support.mozilla.com/en-US/questions/790362
* https://bugzilla.mozilla.org/show_bug.cgi?id=623929

Lost Serialized Insert from PC Ultimate Software Suite-Cannot Install Full Version of Photoshop Elements 12

I purchased a Dell Inspiron laptop which was bundled with PC Ultimate Software Suite, a collection of programs on one disc. It included Adobe Photoshop Elements 12, but I misplaced the insert that contained the serial key. I still have the sleeve that the CD was bundled with, as well as the CD itself. Is there anyway I can still download the full version of Photoshop Elements 12 without having to buy the program separately or buying Software Suite again?

If Dell provided the bundle you should contact Dell to see about getting a replacement or the serial for the disk.

When initially entering a website password FF ASKS "SAVE PW FOR THIS SITE?" I have now CHANGED the website PW, and cannot get FF to "forget" the old PW and then save the new one!

I changed my GMail password the other day. I now have to type it in every time I access my mail as I cannot get Firefox (v.3.6.3) to ask me "Remember PW for this site?" (as it always AUTOMATICALLY does when FIRST entering a website password). Why does FF not automatically offer the "Save PW?" option AGAIN when one CHANGES the access PW of a site previously visited? Can one "force" a password to be remembered?

If the name stays the same and you only need to change (update) the stored password then fill the name in the login form and let Firefox fill the wrong password.
You may have to press the Tab key to fill the password field.
If you replace the wrong password with the new password then Firefox should offer to store the new password.
Use the ''Remember Password'' bookmarklet on websites that use "autocomplete=off" to prevent Firefox from saving passwords.
You can verify that Firefox has stored the new password: Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
If that didn't work then remove that name and password and Firefox should offer to save the new password on the next visit or if you refresh the login page.
See also:
http://kb.mozillazine.org/Password_Manager
http://kb.mozillazine.org/User_name_and_password_not_remembered (bookmarklet)
http://kb.mozillazine.org/Deleting_autocomplete_entries

Cannot install full version of Photoshop CC on second computer

I purchased Photoshop and Lightroom CC and installed them on my MacBook Pro. It was my understanding that I'm allowed to activate my products on up to 2 machines. I downloaded Creative Cloud on my Windows 8 desktop and installed Photoshop and Lightroom, but both are installed as trial versions and asking for a serial number even though the Help menu shows me signed in with the account that I used to purchase my CC subscription. How do I activate the full, non-trial version on my second machine?

Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Cannot uninstall iTunes, and cannot install newer version: Help!!

For some reason, it is not listed in my Add/Remove programs section and I can't find any kind of UNinstaller for iTunes anywhere.
I d/l the newest version and when it gets to the end of the installation it gives me "Error 1306: cannot find C:Windows/Installer/iTunes...." something....but there is no such folder in C:Windows!!!
Hellllllp!!!
I can't even UNintsall the old version!!
What the heck am I doing wrong, and WHY doesn't it show up in my Add/Remove section???
Thanks in advance!
-J
Alienware - Area 51 Windows XP Pro

ok I'm good to go.
I had to uninstall QT first, used the Windows Installer clean up (found in another post) and used it to remove the iTunes installer left in the system.
After uninstalling QT and using the Installer clean up, I then used the iTunes newer version to update and all is well. It even shows up in my Add/Remove programs now!
PHEW! Panic attack.
:P
You can delete this thread if you like, Mods. My problem is cleared now.

My iMac is the newest one and i installed norton antivirus but the system was to slow so o uninstalled it but it is still too slow

i need help on making it faster and my mac is slower than before i intalled it an now it is still slow after uninstalling it

You may find this Similar Discussion Informative...
https://discussions.apple.com/message/15039464#15039464

I have purchased an app from the app store and cannot seem to download it. I have tried restarting, and checked my connection but this seems to have no effect. I have also downloaded other (free) applications since then and some of these download

I have purchased an app from the app store and cannot seem to download it, the download statrs and then rapidly cuts out, it will not complete and seems to repeatedly go over the same few Mb. I have previously downloaded large files and not had a problem with them.
I have tried restarting, checked my hard disk (and repaired a sector of the disk) and checked my connection but this seems to have no effect. I have also disabled virus protection and my firewall to see if this has an effect. I have also downloaded other (free) applications to test it since then and some of these download but not the larger ones. Has anybody else encountered this? Does anyone know how to solve it?

Can you download large files from other places apart from the App store, wondering if it is the App store or your internet connection.
If it just the app store check this url http://www.apple.com/support/mac/app-store/contact/

HT5449 How do I get dictation I know when I want the word period and not a full stop.

How do I get dictation I know when I want the word period and not a full stop.

Try the alternatives: "point," "dot," and/or "full stop." Do any of these options produce a period for you? And, as a different punctuation test, does something such as "comma" work for you?

You cannot use this version of the application iCa with this version of Mac OS x

Bought a macbook pro from a friend- running 10.5.8. Could not find iCal in the Apps folder. Researched on line and it sounded like I needed to reinstall it from the disk. I did from the original os x disk and when I tried to open it, received the following message:
you cannot use this version of the application iCa with this version of Mac OS x
I have two disk for version 10.2. Neither disk offers "optional installs" but the second has "AdditionalApplications.pkg" but doen not install iCal at all. Any help would be greatly appreciated.

Thanks. That brings up a whole new question- can I run 10.6 on my macbook? The specs are below:
Model Name:
MacBook Pro 15"
Model Identifier:
MacBookPro1,1
Processor Name:
Intel Core Duo
Processor Speed:
2 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache:
2 MB
Memory:
2 GB
Was told at Apple Store that it would run terribly slow.

"You cannot use this version of the application Mail with this version...

I recently needed to replace my hard drive and now when I try to open the Mail application I get the following message: "You cannot use this version of the application Mail with this version of Mac OS X."
Any help is appreciated.

ANSWERING MY OWN POST:
I have tried reinstalling Mail from my Snow Leopard upgrade disk directly and tried it using Pacifist. Neither worked because both simply reinstalled version 4.0. Fortunately, I have a MacBook Pro and it has version 4.1. I copied this directly, which was not ideal (it was quite confused about my mailboxes), but it worked.
The problem is that +Software Update+ did not detect the old version of Mail and Apple does not provide a direct way (that I could find) of downloading the latest version. Each time I downloaded Mail from Apple, it was version 4.0.

Cannot Install Item / Please restart the app and download your purchase again

I haven’t had this error message myself but one of my colleagues has, any ideas?
Cannot Install Item
Please restart the app and download your purchase again
Three of our team (including me) have now been able to download the entire app after first archiving and starting afresh but the forth guy (the Editor in Chief) is still struggling with only half available. He has deleted the Content Viewer app and downloaded it again without being able to download more than half the app (560 MB total).We are 10 days away from our deadline so at a critical stage.

We just had a customer complain that they couldn't sign-in or upate. We tried it on our devices and were able to sign-in successfully. Then we tried archiving and re-downloading the folio they were trying to download. It did the start-stop thing with the download numbers but eventually finished without me doing anything. Then when it got to the install part of the process it only progressed to a tiny sliver and then didn't progress any further for at least 15 minutes. I then canceled, re-downloaded again and the install process got to about 40% before hanging indefinitely. I quit the Adobe Content Viewer app, restarted it and tapped on "resume". It took a couple of minutes but it did finish the install. When viewing the folio, about 40% of the way into the articles one of them was completely gray. Essentially it wasn't downloaded/installed correctly. I'm wondering if this might have something to do with the screen going to sleep so I changed the timeout from 10 minutes to 30 minutes. The download and installation were successful, so I have archived and am re-downloading again just to hopefully repeat the success. The folio is 306MB, so it's not huge but not small either. Lots of videos and multi-state objects are in this folio but it has been downloaded and viewed successfully many times before. No changes have been made to this folio for at least a couple of weeks.
I'm very disappointed that we aren't past the point of these things still happening. It makes it very difficult for us to pitch tablet apps to new customers when simple things like delivery to the end user is so unpredictable and frustrating for both our customers and us. I hope Adobe realizes that lack of reliability is going to stop many users like our company from being able to recommend their system to potential digital publishing customers. There are lots of companies/potential customers that want tablet apps, however why should we try to court their business if the platform isn't reliable? We end up looking like incompetent fools because the system we told them to invest in isn't able to perform basic functions reliably. If Adobe wants to make money from us and our customers we need the standard/basic features of Adobe's digital publishing system to work every hour of every day. Rare exceptions and problems will always happen with any technology (even utilities like electricity and city water aren't bulletproof), however the problems users are experiencing haven't been rare. We were an early adopter starting with the pre-release program in the hopes that we could offer customers a great solution and be part of the beginning of another great Adobe solution. Up to this point we've tried to be very understanding of early growing pains with the technology and have apologized to our customers for the lack of a fully functional system many times and so far they have been patient and understanding. The patience and understanding from both us and our customers is beginning to wear very thin.
Andrew

IOS Newsstand: Cannot install item please restart the app and download your purchase again.

I'm struggling with iOS 8 Newsstand. I've downloaded the new issue of "Intelligent Life." The issue opens then crashes after one page turn. When I try to reopen the issue, I get an error message, "Cannot install item please restart the app and download your purchase again." I've deleted the app and reinstalled it but no change. I've tried to "Restore All Purchases" also to no avail. Advice?
Other Newsstand titles work normally.
Thank you.

Hello hp12c,
If you are still having crashing issues with the app, check against the article below to continue your troubleshooting. Check to see if magazine has been updated to be compatible with iOS 8. If you are still running into issues, you may need to contact the developer.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Regards,
-Norm G.

HT201272 i have purchased audiobooks on itunes, I have purchased a new computer and cannot get them again. I have tried to upload them to the icloud but my old computer wont let me, How do i get them from old computer to new without buying again?

Hi
I have puchased several audiobooks on itunes with my computer and i phone. I have recently purchased a new pc and have installed icloud and imatch. I cannot upload my books to either ot these. when I go to find the books on i tunes it wants me to pay again. How do i get these audiobooks from my old pc to my new pc?

support.apple.com/kb/HT1848
use instructions to transfer your books, apps and music from phone, ipad, ipod to computer.
http://support.apple.com/kb/HT4527
you might find that helpful as well.

Purchased the CC plan and cannot install full versions of the programs. HELP

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