Purchased the master suite and premiere pro does not open

purchased the master suite and premiere pro does not open

Mac or Windows, and exactly which version of the operating system... which version of Master Suite (CS5 or CS6 or ???) and what error message do you see?

Similar Messages

  • The capture window in Premiere Pro does not show video feed from Beta SP

    Dear Sirs
    The capture window in Premiere PRO CC with blackmagic 4k extreme (Desktop Video 10.1 for Windows) does not show a live video feed in, from analog beta sp, It works only in media express.
    Can you help us?
    Thanks
    Alessandro

    Starting from a fresh new win7 installation, all problems solved
    Bye
    Alessandro

  • Premiere Pro Does Not Support Audio-Only Capture For Some Formats, Such As HDV?

    In the PPro CS 5.5 Help file  under, "Recording audio", it says:
    "Note: To capture an audio-only file from a digital video source, choose Audio from the Capture menu in the Logging pane of the Capture panel.
    "Premiere Pro does not support audio-only capture for some formats, such as HDV."
    I'm shooting in HDV and if I want to capture audio only, would I just need to switch my setting to DV?
    The only thing is my Canon HV20's HDV audio is MPEG-1 Audio Layer 2, 16 bit, 48 kHz.
    My DV setting is PCM audio, which I think is a better quality format, right?
    Would there be any noticeable difference?
    Thanks.

    Capture your HDV material in the normal way and just drag audio only from the source monitor to the timeline.

  • After upgrading to Mavericks my Mac Pro does not open my double CD drives when I hit eject in the menu bar it locks up (please Help)?

    After upgrading to Mavericks my Mac Pro does not open my double CD drives when I hit eject in the menu bar it locks up (please Help)?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after  you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

  • Why the mouse pointer in Logic Pro does not change shape during work in OSX 10.9.1?

    I've a MacBook Pro Retina 15-inch Late 2013 and I'm using two external displays. One connected to to the HDMI port (display 1) the other to thunderbolt (display 2). The MacBook display is closed. I’m working with Logic Pro 9.1.8 (32bit) with OSX 10.9.1
    Why the mouse pointer in Logic Pro does not change shape during work???
    It was already difficult with OSX 10.9 but now after upgrading to 10.9.1 it's game over!
    At least before I could select which display use Logic Pro to have all the shape functions of the pointer. Not in both displays, so to be forced to edit in ONLY ONE of the two displays using this workaround: (right click on Logic icon in Dock: Option --> Desktop on Display 1). Now or I select “Option --> All Desktops” or does not work. However, by selecting all displays you say goodbye to Mission Control. This can’t be a solution!!!
    The amazing thing is that Nuendo has no problem while Logic Pro, Apple's native software, it can't!
    With Nuendo it’s indifferent in which display you are working, the shape of the mouse pointer changes shape depending on the requirement in both displays.
    This thing drives me crazy!
    Solutions?
    Here some ideas in other foums:
    http://www.logicprohelp.com/forum/viewtopic.php?f=1&t=86264
    But this aren't really solutions but workarounds. Use Logic in all desktops makes Mission Control useless!!

    I installed all over again by formatting as suggested by the genes of pro application support. Each plug-in, each virtual instrument, a job that lasted 3 days. And as suggested for each new plug-in I proceeded to check the proper functioning of Logic Pro and did each time a back up with Time Machine.
    The Result:
    Logic works as it should ONLY on the primary monitor and ONLY on the first desktop.
    BUT
    Reason and Nuendo dont' have this issue !!
    I believe that Apple developers are thinking only to mobile phones and things like messages or face time.
    And that's not all!
    After a few weeks, perhaps by installing a version of Adobe Acrobat, I say maybe because I'm not sure, logic has stopped working properly. Again problems with the mouse pointer.
    Luckily I had a back up! But now I'm terrified to install new programs. Thanks Apple!

  • My adobe Creative Suite says it expired. I do not understand why it says this when I purchased the entire suite at full priced version, not  a monthly basis. please to advise whats going on?

    My adobe Creative Suite says it expired. I do not understand why it says this when I purchased the entire suite at full priced edition, not a monthly basis edition. please to advise whats going on?

    Sanjay,
    I believe you should have a chat here,
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html
    or here,
    Adobe ID and registration support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-c1.html

  • The sound on my Macbook Pro does not work.

    The sound on my Macbook Pro does not work.  When we press the volume buttons, the sound icon pops up, but the bar is full with a small "Does not work" circle below it, and nothing happens when I hit volume up or done.  I went into system preferences, but there aren't any options there that I can see to change it. 

    "Unfortunately, it doesn't provide any help for a MacBook Pro, other than indicating to call Apple Support" (sic).
    Au contraire. TS1574's title and affected products are thusly:
    "Troubleshooting issues with no audio from built-in speakers on Macs
    Products Affected Mac mini, MacBook, MacBook Pro, iMac"
    As a result, the instructions of the article are relevant. To be sure, follow those steps, the last of which is to contact Apple.
    So, by way of reminder, here are the steps to troubleshoot the audio on your MacBook Pro. There is no red light, so the port is likely fine. Headphones work, so clearly your sound card is fine.
    1. Ensure an incorrect version of OS X is not installed. If one is, then reinstall or erase/install after backing up your data.
    2. Remove any external audio devices from USB, firewire, etc.
    3. Open Sys Prefs > Sound > Output
    If Internal Speakers is listed, select it and test again.
    If Digital Out is listed, confirm again that all external audio devices and cables have been removed.
    If mute is selected, unselect it.
    If the volume slider is low, raise the volume.
    If the above simply doesn't fix it, the issue may be a corrupted plist. Apple Support might be able to help troubleshoot the issue further, per the last step of TS1574.
    I hope it gets resolved for you. Good luck.

  • Mac user OS 10.6.8 Firefox 6.0.2. Click the Firefox icon in dock, program does not open new window. Type cmd+N to open new window, cmd+T to open new tab or cmd+L to enter URL, nothing happens. What causes this, and what can be done?

    Mac user OS 10.6.8 Firefox 6.0.2. Click the Firefox icon in dock, program does not open new window. Type cmd+N to open new window, cmd+T to open new tab or cmd+L to enter URL, nothing happens. What causes this, and what can be done?

    It's strange. The problem apparently resolved itself after I ran TechTool on it. When I clicked on Firefox last night, I had no problem opening a window. Thanks for your help. (As to your previous post, the focus was on Firefox and neither the speed keys nor the menu bar would open a window or tab of allow me to enter a URL to open a window. Strange!)

  • I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

    I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

    For Windows:
    http://trials2.adobe.com/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe
    For MAC:
    http://trials2.adobe.com/AdobeProducts/APRO/11/osx10/AcrobatPro_11_Web_WWMUI.dmg
    ACROBAT XI

  • Ive migrated my apps from an old mac to my new mac. When i try to open my CS5 programs it get a pop up that says i need to install the legacy java SE 6. Ive done that and it still does not open?

    Ive migrated my apps from an old mac to my new mac. When i try to open my CS5 programs it get a pop up that says i need to install the legacy java SE 6. Ive done that and it still does not open?

    I'm having a similar problem...but mine results from an OS upgrade from 10.6.4 to 10.8.5.
    Where did you access a clean copy of Java SE 6?  The link at adobe for archicval plug-ins is a dead download (and it doesn't appear to contain Java SE 6.).
    Jerry

  • When I burn a disc from a playlist in iTunes, the track names and artist info does not display on the disc when friends view/listen to it. This probably is an easy fix, but I need some advice.

    When I burn a disc from a playlist in iTunes on my MacBook, the track names and artist info does not display on the disc when friends view/listen to it. This probably is an easy fix, but I need some advice.

    No, this standard has been implemented for several decades.
    How iTunes remembers audio CDs - http://support.apple.com/kb/TA27785
    It is just conceivable you burned a CD that exactly matched one already in the Gracenote database.  Gracenote uses track count and duration to decide what CD it is you have in a computer.  If you have one that matches that it will label it.  You could conceivably even have one that matches it that is not the correct one.
    This script will only work on Macs:
    http://dougscripts.com/itunes/scripts/ss.php?sp=cdtexttocdinfo - script to use CD-text file on CD to label CD in iTunes

  • My iphone 4s will not connect to networks.  the button is greyed out and cannot turn o.  I have reset the network settings and it still does not work - any ideas?

    My iphone 4s will not connect to networks.  the button is greyed out and cannot turn on.  I have reset the network settings and it still does not work - any ideas?

    Thank you I tried the reset again did not fix- I think I am down to calling Apple and paying for a tech - phone company says it is a software problem.  I just updated to 8.1.3  - I thought the update might fix it.

  • HT2434 does anybody know what happens if I dont update the firmware of my macbook pro (does not have a guid partition scheme))

    does anybody know what happens if I dont update the firmware of my macbook pro (does not have a guid partition scheme)?

    Apple will hire a high school girls clique to follow you around, make fun of you & post disparaging comments on Facebook .

  • My premiere pro will not open.

    My premiere pro will not open. All of my Master Suite works, but when I choose Premiere Pro is says, (The application “Adobe Premiere Pro CS6” is not open anymore). Please help, I am a film student and have my own YouTube account and need Adobe.

    You'll have better luck posting in Adobe's support forums since they wrote the code.

  • Acrobat X Pro does not open, gives fatal error - "Acrobat failed to send a DDE command"

    Acrobat X Pro does not open and gives fatal error - "Acrobat failed to send a DDE command"
    It either does the above or the application starts and is listed in the system processes but never physically opens on the desktop for viewing.

    AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
    The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have.

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