Purchased the Photoshop / LightRoom 5 "CC" for $9.99 - where's the serial number(s)?
Title pretty much says it all.
I am new to Creative Cloud - and this forum, etc.
I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
Downloaded everything that I need to download (I think).
Tried to run Photoshop - but am being asked if I want to start my "trial"
or I have the option to "License This Software"
but where is the Serial Number for Photoshop & LightRoom 5?
I imagine it's right under my nose - but I do not see it anywhere.
Thanks,
Scott
Ok, it looks like I couldn't contact the servers, but the Adobe application did not tell me anything: no feedback. I have gone into C:\Windows\System32\drivers\etc\hosts and removed all the firewall IP filters, and photoshop opens. You can then revert the hosts file to get all your anti-spam and adblocking filters and photoshop still opens. To be clear, Adobe seems to be using some special ip address to tell your app that it's licensed, this address could be on any number of spam blacklists (because I guess it's used to phone hime about app usage and sell you stuff). So check your hosts file, OR check your work firewall / router.
@Adobe, help people out, just say 'unable to contact license servers'. When your infrastructure fails, and paying customers mysteriously get trial software, it makes Creative Cloud look broken, and frustrates the people you want to give you money.
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Title pretty much says it all.
I am new to Creative Cloud - and this forum, etc.
I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
Downloaded everything that I need to download (I think).
Tried to run Photoshop - but am being asked if I want to start my "trial"
or I have the option to "License This Software"
but where is the Serial Number for Photoshop & LightRoom 5?
I imagine it's right under my nose - but I do not see it anywhere.
The screen which appears (after I sign in) says:
Am I supposed to "Start Trial" or "License This Software"
To make things even more confusing:
I just ran LightRoom 5 for the first time.
There was a serial number automatically inserted in the space provided.
Not sure what's going on - but this is becoming a little overwheling.
I suppose it's the price I must pay for being an old fart!
-Scott@ didjunior:
Hi. Sorry, but I don't have any good news for ya.
My issue has been resolved, however - it was due to a lengthy chat I had online with an Adobe Associate.
We were able to get everything running the way 'twas intended,
but there were some hoops of fire with which I had to jump.
Wish I could help....but the only thing I can say is to attempt a "Live Chat"
With the Adobe help team.
Hope you get it smoothed over.
Good luck to you.
-Scott -
Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!
Dear Brian,
I activated my product in August of 2014. I had it a few months, October, when my computer crashed. Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy. I was not worried, as I had the serial number. it was working, but in January I got a message that my "trial" copy had expired.
At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
Therefore, at one point, when the computer crashed, I had not deactivated the program. But Adobe had gotten it working for me again.
I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
Now to your patient questions.
As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired". When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy. (I have done this numerous times) It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before). It waits and then the Editor/Organized box comes up again. When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
I was so frustrated, that I waited a couple of months to try it again. The thinking was that there was some glitch that would work it self out and I could again down load a clean copy of the original, not a trial. (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw. Probably because I had downloaded a copy again.
When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads. I have left the web page open to copy the serial number from that page, although it always matches my notes.
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Adobe - Lightroom : For Macintosh
Adobe - Lightroom : For Windows
Install then you first enter the LR 4 upgrade serial number and then the LR 3 serial number when prompted. -
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History - I had a 30 day trial version of Lightroom back in October. One small catalog of 1500 photos were contained in it. When I was prompted to upgrade, I incorrectly selected the option to "choose a different catalog" which prevented me from seeing my recent photos in Lightroom 5. It appears that my version of Lightroom may be a trial version instead of the version for my subscription purchase. Can you please help me with this? I will be glad to provide the serial number as necessary.
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I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?
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