Purchased the same movie twice

Help! I accidentally purchased the same movie twice. Is there a way to fix it?

Hi teh69,
Thanks for visiting Apple Support Communities.
You may want to report this to iTunes Store support by following these steps:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Cheers,
Jeremy

Similar Messages

I pressed the button twice and purchased the same movie twice on istore. How do I delete the double purchase and be reimbursed?

I pressed the button twice and purchased the same movie twice on istore. How do I delete the double purchase and be reimbursed?

http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAp pStoreAccountandBilling

HT1657 I accidentally ordered the same movie twice

I think I accidentally ordered the same movie twice, once on my computer and once through Apple TV. How can I request a credit on one of those purchases?

I believe you are only charged once you start watching. If so, problem solved.

Purchase the same ringtone twice

Hi Apple,
I accidentally purchased the same ringtone twice in the App Stor. Is there any chance I could refound one of the two? Thx

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
You can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
(Tones are a one-time only download from the store, so if you will have to pay to redownload them. You can copy them from a device to the Tones part of your computer's iTunes library by connecting the device and doing File > Devices > Transfer Purchases so that you can take a backup copy.)

Purchased the same albulm twice

I somehow purchased the same albulm twice. One has a bonus track ans was $1.00 more. Im okay paying for that one but can I get a refund on the other one?

Use the "report a problem" links in your account history and ask.
tt2

Why should I pay the same movie twice?

Hello
I've rented a movie on my iMac computer in iTunes.
When I would watch the movie on my Appel TV, I could not find the movie in my "buy Folder".
It surprised me when I buy / rent a movie in iTunes on the same account (Appel ID). So iTunes can not handle on what device I want to see my movie.
I have now paid the same movie twice what I think is unfair.
Regards Morten

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
Can I play my rental on more than one device?
* If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
* If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.

I think I rented the same movie twice. Once on my iPhone and then again on my iPad

I think I rented the same movie twice. Once on my iPhone and then again on my iPad

iTunes Store: Movie rental frequently asked questions (FAQ)

TS1424 I didn't want to rent the same movie twice and did. How do I pay and view for it only once?

I've accidentally rented and paid for the same movie twice. How do I only rent and pay once?

Hi Robin,
Welcome to Apple Support Communities.
You may find this article helpful with using a media library on an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Have a good day,
Jeremy

Is it possible to get a refund on an app? I just purchased keynote and pages. Personally I don't really see a difference so I feel like I purchased the same thing twice. All help is appreciated.

Is it possible to get a refund on an app? I just purchased pages and keynote. I personally don't see a difference between the two and feel like I paid for the same thing twice.

There are no refunds.
Sorry.

What if i accidentally purchased the same song twice?

i just purchased some songs with a gift card & just noticed that i've got the same song twice! not sure how it happened--it's happened before & i was wondering what to do about it....can you get the money back for that? thanks lots!

Hi, sarabette.
I would recommend reporting a problem with the purchase via the steps in the article below. You can either do this via the email invoice received or by accessing your purchase history.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Jason H.

HT204088 accidentally purchased the same app twice, charged twice, how do i get the second charge removed?

I bought the same app twice accidentally, how do I get the second charge removed?

Go to ... http://www.apple.com/emea/support/itunes/contact.html ... and beg.
Likelyhood is, if they are convinced it was an accident they will refund. But its not something you can rely on.

Purchased the same audiobook twice

Hello!
I hit purchase twice by accident on the same audiobook. How do I get credit for one of them?
thank you!

http://www.apple.com/support/contact/

HT201611 Can I rent the same movie twice?

A while back we rented a pirate fairy and my kids would like to rent it again, but only the buy option is available. Any way for us to rent it again?

Movies can be rented a second time perfectly easily, provided of course that they are available for rent. There's no film actually called ' A Pirate Fairy' (at least in the UK - did you mean 'Tinker Bell and the Pirate Fairy'?
https://itunes.apple.com/gb/movie/tinker-bell-pirate-fairy/id840507898
This is only available for purchase - I wouldn't have thought it had ever been available for rent because it was only released this year. I assume you're sure you didn't actually buy it before? Or perhaps it's another film...

HT1918 What if I want to make a new account, and I don't want to purchase the same product twice?

I have one a count which works fine, but it won't buy anything from the US store and I can't change my nationality because of my season passes. So I decided to make a new account with the address I have in America, but I would have to buy everything I already did twice. So is there a way I can transfer purchases to my American account?

No, there isn't. You'll need to continue to use that existing account for updates or to redownload purchased content.
Note that to set up an account in the US iTunes Store for anything other than free apps, you'll need not only a US mailing address but also a US credit card or prepaid iTunes card.
Regards.

Do I have to purchase the same app twice?!

I purchased Cut The Rope HD for my iPad a while ago. I'm planning to get an iPhone, I see that Cut The Rope HD is not compatible with iPhone. Does this mean that if I want Cut The Rope to work on my iPhone, I have to purchase it a second time?!

It depends on how the developer creates it :
they can either create an iPhone/iPod version that will work on the iPad but will only take up an iPhone sized portion of the screen;
or they can create an iPad-only version that won't work on an iPhone or iPod;
or they can create a 'universal' version that will work on both the iPhone/iPod and iPad but will make full use of the iPad's larger screen.
But if the developer creates two separate apps for the iPod/iPhone and iPad then you will need to buy both if you want to have both.

Purchased the same movie twice

Similar Messages

Maybe you are looking for