Purchased "This is it", but download failed twice
It is taking a long time to download my pre-ordered movie. When I open iTunes it proceeds to download where it left off but continues to say "18 hours remaining". This after three days. And I have great Airport signal! What is wrong here?
Apparently the large file coupled with the inconsistent server resulted in a few days of download time. It shows 5 minutes left now.
Similar Messages
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Hello, I have downloaded os x mavericks, but download failed many times and file corrupted. Now i'm trying to download it again but in app store its showing as downloaded and after hiding the purchase there is no unhide or re-download option. Plz help me. Thanking you in advance.
If it is hidden, follow the steps in this KBase
http://support.apple.com/kb/HT4928
If you have it in the Applications folder, trash it before attempting a new download. -
In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.
Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you. -
I tried to install the Watch ABC (a free app) on my iPad from the AppStore. It would not download. I attempted to install it a second time, and got the message "You've already purchased this, so it will downloaded now at no additional charge." Any advice? This is a fee app so I do not understand the message referencing a purchased app. I get the cloud symbol, but it will not download. I closed the App Store app and restarted my iPad, but to no avail. Any assistance would be greatly appreciated.
You are aware that there the app may have downloaded and been placed on the second screen. Not the main one. Can you swipe to the right to see if it is there?
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In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?
Apologies if I seem rude but isn't it obvious?
you have already purchased this item means you have already purchased this item - you don't need to buy it, you've already bought it.
To download it check available downloads in the store menu means to download it check available downloads in the store menu. So if you look at your top menu bar (in your iTunes programme) select the Store and from the menu that appears, select Check for available downloads. My guess (and I realise I'm risking my reputation here ) is that when you click on that, you will see a list of the items you've bought which will include anything you haven't yet downloaded to your iTunes. I assume there will be an option with that list to download those items.
I would like to thank the person who thought of the idea of taking different words and putting them in a certain order, so that those words form a sentence, and that sentence can then be read by other people and those people understand. Genius! -
ETA:I have payed but download failed?
Last night I purchased joikupot premium for my n86 8mp, I have never had any problems with the ovi store before but thi time it just refuses to download!
I click to download and it doesnt even get to 1% before saying download failed, and seeing as I obvously cant download it to my pc and transfer it to my phone that way (I know its to prevent piracy but there are many better preventative measures than that) what am I to do?
I have payed for something that I have not received, I am certainly not very happy about that and am considering my options with regards to persuing reimbursement.
Has anybody had a similar experiance? Can anybody help?
ETA: I have just attempted to re-purchase the download and a message came up on screen (in .5 size text for .25 of a second something like) download limit reached if message given in error please contact customer care and repurchase
So now on the basis of something the Ovi store has told me, that I should repurchase and it will work, I have repurchased and it STILL doesn't work. I have read from other users that they have had to re purchase the software and it worked fine for them but ovbvouxly that has not been the case for me.
Do I need to speak to a solicitor before I get the recognition I deserve as a VERY unsatisfied customer? Or should I just succumb to the allure of the Apple I phone and mark myself down as another hardcore Nokia user lost to Steve Jobs and his fantastic device?Have you tried contacting Nokia?
This is a user to user forum. Try the contact us Contact us or
or in the help of the OVI store applicaton you will find a contact form you can fill out.
Hope this helps
640K Should be enough for everybody
El_Loco Nokia Video Blog -
i purchased an iphone 4s yesterday first iphone and i downloaded ringtone twice and both times it puts it in library any help?
i purchased an iphone 4s yesterday first iphone and i downloaded ringtone twice and both times it puts it in library any help?
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I recently rented a movie using Apple TV and it said it was going to take 7-14 hours to download so I let it run. I also received a message from apple telling me that there was a request for this movie and they took the funds. But when I tried to find it on my purchases it was not there and when I went back to that movie it was asking me to purchase it again is this common and how do I get it back.
Not sure what happend there. But ATV only streams, no HD so if you leave it too long, the whole download gets lost.
Check with iTS.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I have been trying to download itunes_10.5.2 to a Window XP environment, but on each occasion after each section of the download I get a fail message saying something like "certificate has invalid signature".
Thanks for the reply kglad - much appreciated.
I have already tried that option (along with downloading files) as it was one of the solutions mentioned on other threads, but that also failed.
Any other ideas? -
if anyone knows anything about this, please help!
Hello Giggles36468,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
To see a purchase's details, click the arrow to the left of the order date. Your most recent purchases are first.
The web order number appears under the date of each transaction.
Have a nice day,
Mario -
I bought a app on the App Store and when I try to download it says "you have already purchased this all, it will download now with no additional charge"
I had same problem. All that was next to app was the cloud icon (ie.not 'open') and kept getting same message when trying to download. I found this fix on another discussion that worked wonderfully for me. The guy who found this deserves credit:
1) Open iTunes and go to the iTunes Store
2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down
3) You may have to enter your password, but will then be shown the Account Information screen
4) Look at the top of this screen for a section indicating you have a pending download and click download
5) Either install via sync or on your device itself
I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo. -
I was downloading a app from the app store and it downloaded about 85% then gave an error message download failed but when I reopen the app store to the purchases the resume button show but when i click it the same error comes up failed to download
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
Three films that i purchased and are stored in the cloud always try to download to my iPad when I turn it on. A message always pops up saying download failed even though I haven't tried to download them. When I go into iTunes the three films are there as an update with download failed at the side. How do I stop this and just have them in the cloud? I Don't seem to be able to clear it. I also purchased a film by mistake but got it refunded and that also appears in my library from time to time. How do I clear that?
You could also try logging out of your account by tapping on your id in Settings > iTunes & App Store and then log back and see if then works
If not then do a soft-reset and try again : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
And if that doesn't work either then you could try contacting iTunes Support and see if they can remove the films from you download queue : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I purchased 100 Pinger EX minutes on my daughters ipod, the minutes never showed up and it says "You've already purchased this In-App Purchase but it hasn't been downloaded". How do I download it????
-First try contacting the app developer/go to their support site.
Next contact iTunes
Apple - Support - iTunes - Contact Us -
I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?
Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy
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