Purchased tv content won't play in itunes on my computer

No error message. Blank screen. No audio. Content will play on my iphone. I've repaired itunes and quicktime. Other ideas?

More info: content will play in QuickTime but not in iTunes.

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Hd content won't play in itunes properly

I am trying to play 720p & 1080p content in itunes on my macbook pro. The itunes library is on a firewire 800 external drive. The videos play fine in quicktime player, but when I try to play hd video in itunes the framerates slows down so much as to be unwatchable but the audio plays fine. I've tried taking out all the plug-ins for both itunes and quicktime. I turned perian off. Nothing seems to help. The same videos play fine in other programs (quicktime player, vlc, etc.) but in itunes the video is unwatchable. SD videos play with no trouble. I tried playing a movie I bought from the itms and that played mostly, it was a little slow. But podcasts and videos I have encoded myself will not play.

Hi
I have the same problem. Any solution yet? I would like to play hd videos in iTunes on my late 2012 iMac.
Take care

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
Using Windows 7

Hey Louni,
Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

Purchased TV Show won't play

I recently purchased a TV Show with iTunes and it was successfully downloaded. However, it won't play on iTunes and also will not play on Quicktime when I tried to open it in Finder. (stating it was a protect file or something like that) How can I fix this problem?

Unfortunately, I don't have an answer for you, but I can tell you that I'm experiencing the same thing. We just bought an Apple TV (I just set it up tonight). I had purchased a TV show for the kids on iTunes a couple nights earlier, but when I went to play it on Apple TV it said that it is an unrecognized format? Now why would Apple sell content that was not in the format to play on its own equipment?
I looked through the files to see what difference there might be because all of the free iTunes video plays fine. The only difference I could find was that this purchased show is 853x480 whereas the other videos are 640x480. I don't think that should make a difference, so it seems that something else is going on. Hopefully someone will have an answer.

Videos won't play in iTunes

TV, Video Podcast, Movies - none of them play in iTunes 10.5.3. A windows pops up, you have the PAUSE button showing as if it's playing but nothing is happening, just a still shot of the video. They play fine in quicktime.
I re-installed iTunes, no luck.
Lion 10.7.2
Mac Pro

My friend sent me a music video, but it won't play in
iTunes. It is formatted so that it should play, but
all I see is white, green, and orange bars! The file
plays in QuickTime now that I changed my setting to
"Safe Mode" and also plays on my iPod, but what do I
do for it to work in iTunes!? Thank you in advance
for the help!
Windows XP
I have the same problem with the tv shows I bought last week

I rec'd a CD with audio files. The suffix is .v09, and they won't play on iTunes. Any idea what I should do?

I rec'd a CD with audio files. The suffix is .v09, and they won't play on iTunes. Any idea what I should do?
I have a MacBook, OS X.

No helpful information seems to be available about this, except that on Windows .v09 indicates an unknown extension - in other words they could be anything. What do you get if you highlight the file and hit command-i - does the info pane give you any file type?
The best thing would be to ask the person who sent you the CD what they are; if you can't do this you can only try opening it in various programs. Audacity is a free audio editor which can open a number of formats. You could try dragging it to a browser icon in case it's Flash, or try the Windows Media Player. However there's a good chance that it's one of the obscure audio formats, in which case you very likely won't be able to play it.

HD video won't play in iTunes after Mountain Lion install.

any hd video won't play in iTunes.

Hi
I have the same problem. Any solution yet? I would like to play hd videos in iTunes on my late 2012 iMac.
Take care

Song won't play on itunes but plays on quicktime

I just downloaded an entire album (not off itunes). However when i click on the song in finder, iTunes opens up but doesn't even display my song. Nothing happens. Not only does it not play, there is not evidence I even clicked on the song.
However when I open it on Quicktime is plays just fine.
I made an email account containing one of the songs that won't play. If someone can maybe dissect why the song won't play in iTunes I'd greatly appreciate it.
<Edited by Host>
I've attached the song to the first email sent to myself. Maybe if you could look at how it's encoded or something to help figure this out.
Thanks in advance!

MP3 files have structures which can vary according to the dialect of mp3 used. Some applications will only look at a file if it is perfect. Some are willing to try pretty much anything. (Like reading a post on Apple Discussion. If somebody omits grammar, punctuation, capitalization, and sentence structure I might not even try reading it, but some are willing to try and can make sense of it in the end.) There's something not quite right with the file (um, if this is of dubious origins it might not be surprising). iTunes won't look at it, but Quicktime is willing to have a go and can make enough sense of it to play it.
I opened the file with MP3Trimmer (well worth the minimal shareware fee IMHO, and has a pretty liberal trial version). Normally it would open a file like that in a few seconds. It took it about a minute of scanning before it did. I then saved the file in mp3Trimmer (it doesn't recode it so there's no additional quality loss) and it fixed whatever it didn't like and I could add it to iTunes.

I dropped my ipod touch 3 generation into some water. Now it shows me the itunes logo and the usb cord picture. I restored my ipod, and now it won't connect to itunes or my computer. What should I do?

I dropped my ipod touch 3 generation into some water. I let it dry off completely befor turning it back on. Now it shows me the itunes logo and the usb cord picture. I restored my ipod, and now it won't connect to itunes or my computer. What should I do?

Hey
Does it charge when connected, if not you may have broken it..
You can always try an apple Genius at an Apple Store,
Jason

For some reason all my ringtones that I have purchase have disappered on my iphone and itunes on my computer.

For some reason all my ringtones that I have purchase have disappered on my iphone and itunes on my computer. How do I get them back? They are not on my purchase list.

Welcome to the Apple Community.
The easiest thing to do would be to sign into your iTunes account on your computer, connect your phone and sync. iTunes should copy anything from your phone that isn't already in your library on the computer.

Itunes purchased Content won't play

I have several itunes store purchased TV shows witch have played fine up until yesterday. Now when I select a show to play nothing happens. The show also no-longer appears on Apple TV. All other non-itunes store purchased media plays normally. I have tried both reauthorize and de-authorize of the computer, but when I do I get the following msg:
+*"There was an error storing your authorization information on this computer.*+
+The required directory was not found or has a permissions error. Correct this permissions problem and try again, or de-authorize this computer of the permissions cannot be changed."+
I have also repaired permissions.
Any ideas how to fix this bug?
Thanks

Fixed!
See following tread
http://discussions.apple.com/thread.jspa?messageID=8428372&#8428372

Apple TV 2 won't play my iTunes purchased movies

Hey gang-
Okay, for the past few days, our Apple TV 2 won't play any of our iTunes Store purchased movies.   Yet at the same time, it works perfectly with Netflix, HBO Go, and Showtime Anytime. The Apple TV is connected via Ethernet to my Airport Time Capsule.   No Wifi involved anywhere.
I have unplugged and repowered the Apple TV and reset it from Settings->General->Retstart.   Also logged out and back into iTunes Store.   Also rebooted modem and router.   No help. I also checked for updates and it says Apple TV is current.
A couple other weird things.   It also won't play iTunes movies stored locally on my iMac, even though Home Sharing is turned on and the Apple TV sees the iMac under Computers.   And yes iTunes is running on my iMac.   The other weird thing...the Apple TV won't remember Screen Saver slideshow photos between sessions.
All in all very weird- especially the fact that all other network features on the Apple TV are working perfectly including Netflix, HBO Go, etc.
What to check next?
Thanks!
Dave

Hello Dave_K.,
I'm sorry to hear you are having these issues with your Apple TV; I know how frustrating that can be. If you continue to have issues playing purchased content and/or local Home Sharing content, you may want to double-check the Apple ID configuration, as outlined in the following article:
3. Check your Apple ID
Home Sharing requires all computers, iOS devices, and Apple TVs (2nd generation and 3rd generation) to use the same Apple ID.
To verify your intended Apple ID is enabled on all of your devices:
On Apple TV, navigate to Settings > Computers and look in the bottom-left.
On your iPod touch, iPhone, or iPad, navigate to Settings > Music or Settings > Videos.
On your computer, open iTunes. Open the File menu and select Home Sharing. If the incorrect Apple ID is listed in iTunes, do the following:
Go to File > Home Sharing and choose Turn Off Home Sharing.
Choose File > Home Sharing > Turn On Home Sharing.
When prompted, enter the Apple ID you'd like to use.
Click Turn On Home Sharing, then Done.
A maximum of five computers can use Home Sharing at one time. If this limit has been reached and you want to add a new Home Share, deauthorize one or more computers by choosing Deauthorize Computer from the Store menu in iTunes. For more information about authorization and deauthorization, see About iTunes Store authorization and deauthorization.
Troubleshooting Home Sharing - Apple Support
Sincerely,
- Brenden

Burned and purchased songs won't play in iTunes

My wife got a new computer. Really nice rig. Runs Windows 7. And with that a new iTunes installation (she never installed the new one. she doesn't like change). All the songs she burned from CDs, and I was just informed all the songs she's bought, show up in iTunes, but won't play (I imported ALOT of stuff from an external HD onto the new computer). The music files still exist in the iTunes music folder. She can even play the song if she manually clicks on the file in that folder. But try to play the same song through iTunes and no luck. It's rather frustrating for her. And this kind of stuff doesn't exactly endear me to iTunes stuff either (and don't get me started on GameCenter on my iPhone).
Anyone know what's causing this issue and how to fix it?
Thanks.

The folder you see as My Music is really called Music. Windows will present such special folders with different names depending on the context, so the same folder on my computer when viewed from another user's account would show up as Steve's Music.
What we haven't established yet is the layout of the (original) media folder which is why I suggested the other route first followed by a clean up, however I was going to recommend that you rearranged things into the standard layout and from what I can see there is no reason why it shouldn't work if you just put things where they are expected to be right now.
Here are the typical layouts for the iTunes folders:
Note that in the newer layout all artist folders go into a Music subfolder within the media folder.
If you move everything that is currently inside iTunes Music into iTunes Media, including the hidden file iTunes Preferences.plist, iTunes should pick it all up without further problems.
Once iTunes is in touch with the media if the artist folders are at the level of iTunes Media rather than iTunes Media\Music use the option File > Library > Organize Library... > Rearrange files in the folder "iTunes Media".
tt2

Content won't display in iTunes

So i have the new shuffle, and i have put about 80 songs on it and it works fine... BUT, when hooked up to iTunes, i wanted to check the contents of my new shuffle, maybe remove a couple of songs, but the content won't appear on the screen, although there are tracks on my shuffle.
I have done the restore, restart, etc. but still nothing. Therefore i have no problems putting tracks on my shuffle, but no way of removing tracks without having to restore factory settings and delete the lot.
Help will be much appreciated.
HP Windows XP

Make sure they are compatible with the ATV (see table below)
H.264 and protected H.264 (from iTunes Store): Up to 5 Mbps, Progressive Main Profile (CAVLC) with AAC-LC audio up to 160 Kbps (maximum resolution: 1280 by 720 pixels at 24 fps, 960 by 540 pixels at 30 fps) in .m4v, .mp4, and .mov file formats
iTunes Store purchased video: 320 by 240 pixels, 640 by 480 pixels, 720 by 480 pixels (anamorphic), or high-definition 720p
MPEG-4: Up to 3 Mbps, Simple Profile with AAC-LC audio up to 160 Kbps (maximum resolution: 720 by 432 pixels at 30 fps) in .m4v, .mp4, and .mov file formats

I bought a new song and the song won't play in itunes

here's the thing: I'm trying to desperately finish my homework and I need to download a song so the teacher can play it in class. So all the songs on my nano aren't good. Don't get me wrong, I'm not new and I love iTunes! The problem is is that I bought and downloaded the song, and it won't play from the iTunes. I tried to play it out of purchased songs, and that didn't work. So I tried to listen to it out of my library, and that didn't work either. Please Help!!!!!!!

You really needed to post this in the Nano forum. Make sure all of your software (iTunes/Quicktime) is up to date. You didn't post the type of computer you have or the OS so I can't help there.
Also, start iTunes, go to the Store menu on top, and Deauthorize your computer. After you do this, try to play the song on your computer. When prompted enter your Apple ID and password. Resync the song to your iPod.

Purchased tv content won't play in itunes on my computer

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