Purchased TV Show Season

So I purchased the first season of Weeds. I was downloading and it gave me an error message for both episodes 3 and 4. So I go ahead and go to check for purchases hoping it would just attempt to download again. This time it told me everything had been done downloading that I had purchased and that you could only download purchases once. I didn't see a number on the support website i could call for itunes so i figured i'd post here and ask before i sent in an email considering it takes up to 48 hours.
Thanks!

Sorry, but there's no phone support for the iTunes Store and no one here works for them, so none of us can help. You'll need to use the web form.
Good luck.

Similar Messages

  • HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

    i purchased a tv season pass and it isnt showing up in my itunes

    I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.

  • Why does a new episode of a already bought TV Show Season does not show up in my purchased section right away?

    Why does a new episode of a already bought TV show season does not show up in my purchased section right away? So I can watch it on my iPhone via Wi-Fi.

    Same problem here!!! It look like it is same problem everywhere!
    Updated Apple TV yesterday, purchased 4th episodes of Good Wife and after watching it dissapear! Wanted today to watch again, it is in the list but needed to buy again! After trying couple of time alternatives I buy it again and same thing happened!! If I want to watch again I need to buy it! Again!!
    First three episodes witch I buy under old operating system are there and there are no any problem with them!
    Did Apple start charging per view??
    It start to looking like Windows! Repair one thing but ruin 10 good other things with every update!!
    Does somebody have solution?. Thanks in advance!!

  • HT5070 I purchased an entire season of a TV show, but only 6 out of 7 episodes are listed

    I purchased an entire season of a TV show, but only six out of 7 episodes are listed in my library.  When I return to the store, episodes 1-6 are noted as available to download, and episode 7 is listed as available to buy for 2.99.  When I select buy, the store returns the message that I have already purchased that episode.  That is true, so why is it not listed in the cloud as available to download, and/or available to view on my Apple TV list for Season 1?

    Hello CBWnc,
    Thank you for using Apple Support Communities!
    If the emailed receipt shows you purchased a season of shows with Complete My Season but one of the episodes is problematic.
    I would try signing out of the iTunes store from the Store menu in iTunes, then restart the computer and sign back in.
    To sign in to or out of the iTunes Store:
    In iTunes, choose Store > Sign In (or Sign Out).
    From: iTunes 10 for Windows: Sign in or out of the iTunes Store
              http://support.apple.com/kb/PH1640
    If you do not see the Menu bar and as such, cannot click Store, you may need to enable the menu bar.
    iTunes: Turning on iTunes menus in Windows 8 and 7
    http://support.apple.com/kb/HT5610
    If the issue persists, then I would reach out to the iTunes Store support directly about your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Regards,
    Sterling

  • Why cannot I download an episode after I purchase the Complete Season Pass for a TV show?

    The iTunes on my iPhone won't allow me to purchase Complete Season Pass for a TV show. After I click the Buy Season Pass button, I got an alert dialog saying, "Cannot Download: There is not enough available storage to download 'Supernatural, Season 7'. You can manage your storage in settings."
    My iPhone has 12.4 GB available in the storage, and my iCloud has 24 GB out of 25 GB available. I don't quite understand what is actually the issue. Why is the iTunes not allowing me to purchase the Complete Season Pass? Is it because I don't have enough storage available on my iPhone to download all episodes of the TV show? If so, why can't I just buy the pass then download a particular episode I want without having to download them all?
    Can you help me figure out what the issue is?
    Here's a screen shot from my iPhone:

    There is no accessible storage so that is why it needs to reload. The time it take is dependent on your network. Not sure why it is freezing this time but you may want to try a reboot (hold the menu and down arrow for a few seconds until the light starts flashing and then release)

  • TS4223 Purchased TV show & now instead of downloading the purchased seasons episodes, iTunes keeps trying to re-download s1 & s2 (prev downloaded & watched months ago)

    First up I have just noticed this HD thing and it's possible that this is why I can't see and download the season purchased, but strange that no message popped up to notify me of the incompatibility?
    I am not sure if this is cload related, iTunes related, or blonde moment related.
    Ok so I am using a MacBook Pro 13" the only mac product I own and use my iTunes for.
    In the available downloads there are double ups of the previously purchased and watched episode from only this show (The O.C. if that's of any relevance?) not the other shows I have purchased through iTunes and not the latest season I have just purchased.
    There also seems to be an issue with the display of the media - not sure how to explain but as I have purchased the different seasons, the latest season image is usually the icon and background theme when looking at the episode lists. At the moment it is just a blank white background with the TV image.
    Hoping this is just the HD thing and not something worse but any advice or insite would be appreciated. Thanks.

    This happens very frequently and has become so irritating I am considering no longer using iTunes.  I also find it very disappointing that Apple, despite numerous posters saying they have this probelm, have decline to comment or address the problem.
    I've spent the last few years switching over to Apple in most things, iPhone, iPod, iTunes, and got AppleTV, and also several members of my family and friends followed suit when they saw what I had. 
    All of my enthusiasm for Apple products however has been undone, with iTunes becoming an ever increasingly woeful piece of software.  It crashes regularly, downloads duplicates, forgets artwork I'd spent hours adding, and the in store search facility is pedantic e.g. typing 'sex in the city season 1' will not find 'sex and the city season 1' for example.  A truely aweful piece of software.

  • HT1711 When you purchase a full season of a tv show that's in progress do you get the future episodes?

    When you purchase a full season of a tv show that's in progress do you get future episodes of that season?

    Definitely contact iTunes store support about this.  They can provide an answer.  http://www.apple.com/lae/support/itunes/contact/.
    Also, from the Article you referenced:
    New episodes will be available in "Purchased in the iTunes Store" on your computer or iOS device, or in TV Shows > Purchased on your Apple TV .
    You did check in purchased.  Correct?
    Message was edited by: ssschmidt

  • If I purchase an entire season for a show, I should get it even if more episodes are added later right? Plus, how do I access an old account without access to the email it was created with?

    Issue 1: I had purchased the entire season of Off Limits, and downloaded the available episodes when purchased, yet the season wasn't over. Since I purchased the entire season, I should be able to get the episodes added since then instead of having to buy them seperately like iTunes is asking me to do correct? Issue 2: Also, I had an old apple id on a computer that crashed and never got the chance to change it over to the new email even if the purchase was transferred via my iPod I was using at the time, and is on the pc i'm using now. Yet when I go to play this file, it asks for the password for the old email account (which I no longer have access to) and this has been nearly 7 years ago so I forgot what the password is to that acct. What do I do to rectify this and play this particular purchase?

    Settings/General/Restrictions - Require Password=Immediately

  • TV Shows Season Pass New Episodes Gone from Check for Available Downloads

    I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes.  If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud. 
    I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows.  I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes.  I am awaiting feedback from my Senior Support Rep as to what is wrong there. 
    I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right.  I have to go show by show and click "Download" or "Download All".  I have almost 15 Season Passes at any one time.  This is a completely horrible way of downloading them. 
    When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central.  That was about 2 hours after the date/time stamp of the email notifications.  Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes.  I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive.  That way if one fails I always have an up to date copy. 
    This new method totally screws up how slick this whole process worked.  I understand streaming and the cloud is the direction they are taking here, but this is completely an about face.  I want the new episodes available locally.  I want it downloaded when I am asleep and always available locally when I want to watch.  That way I dont have to worry about my internet availability.  Storm can knockout my internet.  The construction down the road can cut the optical cable.  I may loose my internet due to a problem with the ISP.  Having the files locally allows me to watch them worry free, buffer free, and when I want to. 
    I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
    I really hope this decision to remove this functionality is not a sign to come.  Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud. 
    I love my Apple products and servies.  But this totally makes me hate them right now. 

    I am so angry right now I can not even see straight.  So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version. 
    So I am not freaking crazy.  So I turned it on this morning to pick up 3 new episodes.  I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes.  I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
    I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows.   I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode.  I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19.  Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9. 
    Movies - I have bought and downloaded many movies that I have not watched as of yet.  For instance: Django Unchainted, and all 3 Matrix Movies.  I have watched a couple of the Matrix movies but not all the way through.  But I had gone back and marked them as "unwatched"  Everything else I had not even touched to hit play or nothing.  These are all purchases. 
    I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them.  This was not the case when this feature was first rolled out with iTunes 11.  That is exactly why I never used this feature in the first place.  Time will tell if it remains stable with the watch/unwatched situation. 
    Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library.  So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again.  The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE.   They should take this feedback simply as TV shows are not like Movies and Music.  TV shows happen weekly.  Having a consistent and repeatable process to get the shows and watch them each week is paramount. 
    I am usually very good with change and enhancements.  But this one.... has completely made me an irate Apple Customer.

  • ITunes TV Show Season Pass Issues - How is it working for you?

    I love iTunes Season passes.  I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc...  The shows are always going to be there to watch.  However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option.  Since then we have had a plethera of options presented to us.  However I continue to have mixed results.  I have tried using my Apple Care to get support.  But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support.  Email support suggests these 4 methods.  3 out of the 4 rarely work for me in a reliable or timely way.  I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.   
    First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application.  You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes.  You click download and it will download the show.  You must repeat this for each email notification/show... daily.  It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day. 
    Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet.  This is actually fairly straight forward and easier than the email links.  However I am having an issue where even though I have the notification, the show does not show up in my purchases.  If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications.  But generally only the behind the scense have the icloud download icon.  (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded.  This is probably now less optimal than the email. 
    Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences.  I dread it evertime its suggested I try this.  When I enable this option, all shows and movies marked as "unwatched" get marked as "watched."  Right now, I have a large number of episodes unwatched right now.  So it would be ALOT to clean up to try it again.  When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option.  You just go to your TV Shows in your library, unwatched tab, and just click the download icons.  You dont even have to leave your library.  However there seems to be a bug.  I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect.  The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows.  I have showed it to an Apple Care rep as they were connected to my machine.  They couldnt believe it.  So I would REALLY love to know if anyone has tried this method recently and NOT had these issues.  Its a good hour of work if it does not work cleaning up the after math.  So feedback would be welcome. 
    Fourth option is instead of downloading, stream it.  This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up.  Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet.  The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season.  It will eventually make it there... but I am not sure what the secret sauce is for it to become available. 
    I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes.  I would even welcome an Apple response.  I am currently trying to get iTunes support to look into these again.  But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc...  Its sort of exhausting when you are stuck with email as your only path to explain and help.  Especially when you spent the money on Apple Care.  Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens.  But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive.  FEEDBACK welcome!

    Hi,
    I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads,"  it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.  
    I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download.  I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either.  I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
    It’s sad that the iTunes rep didn't really "listen" to what you said.  I find this happens at many other companies too.  They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
    Best of luck to us all!  Hope they fixed it soon.

  • ID3 tags for non-purchased TV shows

    I think Apple's approach to ID3 tags for purchased TV shows is perfect. You can browse by the show name, select the one you want (ie. Lost vs Desperate Housewives), then the specific episode names appear on the next iPod screen.
    However, all of the ID3 tags used for purchased shows are not available for shows downloaded through bittorrent or recorded with EyeTV. This means we can't use tags for "Season", "Episode #" and "Show". I think they would work if only we could declare the "Video Kind: TV Show", but this option is grayed out in the file's "Get Info" options tab.
    This severely impacts browsing for videos on the iPod. Currently I have to name my videos something like this "CSI: Season 6: Episode 1: Bodies in Motion" in order to browse effectively for the file on my iPod. I'd love to name it simply "Bodies in Motion" -- WITHIN the "Season 6" folder -- WITHIN the "CSI" folder. [I'm not using "folder" literally -- I'm just trying to imply a hierarchical structure.] Without these tags, this "foldered" browsing isn't possible.
    Anybody figured out how to get around this obstacle?

    I downloaded a TV Show and three music videos and the music videos are on my Ipod but the TV show is not and there is no category for TV only for movies and suggestions

  • ITunes TV show Season Pass is NOT downloading newly available episodes

    Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
    I purchased Season 4 of The Vampire Diaries on Thursday 10/11.  The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads."  The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
    My iTunes is NOT recognizing that there is an Episode 1 available for download.  I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show.  It as though this Episode is invisible to my iTunes account/download queue.  Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
    I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem.  They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue!  The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store.  The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
    Please help if you experienced similar issues with your Season Pass.  I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning.  I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
    Below is my email thread with Customer Service.  I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
    *Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
    On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
    Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
    Sincerely, [     ]
    iTunes Store/Mac App Store Customer Support
    http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
    Thank you for allowing me the opportunity to assist you. 
    Thanks.  The problem is, this Episode "Growing Pains" IS already available
    on iTunes for individual purchase for $2.99, and has been available since 2
    am EST last night.  The issue isn't its availability from the TV network --
    it's the Season Pass queue for downloads not recognizing that this episode
    should be downloaded.
    On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
    <[email protected]>wrote:
    > Hello [     ],
    >
    > Thanks for your reply. I see now that you are unable to download "Growing
    > Pains" which is supposed to be included on your season pass "The Vampire
    > Diaries, Season 4".
    >
    > Generally, the television networks provide Apple with the latest episode
    > of each show within 24 hours of the original air time. Occasionally, there
    > can be a delay. I recommend to please wait for a few days.
    >
    > You can rest assured that Apple is working to make this episode available
    > on the iTunes Store as soon as possible.
    >
    > Thank you for your patience. Apple appreciates your business and loyalty.
    >
    > Sincerely,
    >
    > [     ]
    > iTunes Store/Mac App Store Customer Support
    > http://www.apple.com/support/itunes/ww/
    >
    > Please Note: I work T-S, 6-3PM CT.
    > Thank you for allowing me the opportunity to assist you.

    Hi,
    I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads,"  it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.  
    I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download.  I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either.  I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
    It’s sad that the iTunes rep didn't really "listen" to what you said.  I find this happens at many other companies too.  They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
    Best of luck to us all!  Hope they fixed it soon.

  • Purchased TV shows not showing up during home sharing

    Hello All,
                I love doing home sharing on my iPad and my Apple TV.  However I am having some problems with home sharing of TV shows on my iPad.  Let me give you an example.  I purchased Criminal Minds season 7.  When I do home sharing on my Apple TV it shows up and plays just fine, but will not on my iPad.  All of the other seasons are there but not season 7.  How do I fix this?
    Thank You,
    Christina

    Files purchased from the iTunes store don't automatically download a second time. Files that were purchased on the old computer won't download again unless you contact the iTunes store and ask them to re-authorize them.
    If you can still access the hard drive on the old computer, you should try to copy them over to the new computer via your network or an external hard drive. If you are now using the new computer to sync with your ATV, only files that are present on that computer will sync. If the files aren't there, they won't sync. Files don't sync from the iTunes store, they sync from the iTunes library on your computer.

  • No Videa; only audio on Purchased TV Show

    Hi
    I purchased the complete season of Heroes to watch on my plane ride over to Europe. Unfortunatley I did not make sure it worked prior to departure.
    I am only getting the audio of the show on the ipod, but on the Macbook Pro I get audio and video.
    This is the first time I tried to watch anything on the Ipod, so hopefully this is not a stupid question.
    TIA
    Len

    On your iPod go to "Videos / Video Settings".
    Then select "TV Out" and either set it to "off" or "ask".
    Also, make sure you are accessing the video through the videos menu. If you have a video mixed in an audio playlist and you access it through that, you also won't be able to see the video.

  • Purchased TV Shows disappeared before loading.

    I'm out $22! I purchased the first season of Saturday Night Live (13 shows of it anyway) and started to download. Process was VERY slow. Began manually selecting one episode at a time. This was working. I needed to leave and my husband figured it wasn't working and that I would work on it again later. He clicked on the "X" in the corner and closed the downloads window. When I came back an tried to find the remaining shows, they were nowhere to be found. I don't understand, but I want the content I paid for. Can anyone help?
    Dell   Windows XP Pro  
    Dell   Windows XP Pro  

    I had a very similar problem a couple of weeks ago. I didn't have time to complete the download and assumed I could download the files later. Just like you I found that I couldn't go back and had been charged for the downloads any way.
    I contacted Apple through their on-line iTunes Service & Support system and wrote an email describing what had happened. I apparently sent the message to the wrong support people/category as I was having trouble finding the correct issue among those on their list, BUT they forwarded it to the proper support people and sent me an email advising me of such.
    Within a day or two I received a message from those folks who credited my account for the cost ... without any hassle. I was pleased to say the least. Good luck.
    PowerBook G4 17"   Mac OS X (10.4.5)  

Maybe you are looking for