Purchased videos do not play back in iTunes

When I try to play purchased (protected) content in iTunes 11.0.2 on my Macbook Pro, I get no video or audio playback, only a black screen.  The time counter progresses, as though the video is playing.  If the same content is streamed to my Apple TV from the Macbook via Airplay, both the video and audio play back with no issues.  The same content plays without error on the iPad and iPhone.  On the Macbook, the videos made from ripped DVDs or Blu-rays play without error.  I have deauthorized and reauthorized the computer with no resulting change in behavior. 
Any suggestions on how to resolve this would be greatly appreciated!
I am running OS X 10.8.2 on a mid-2009 Macbook Pro (2.53 GHz Intel Core 2 Duo).  I have modified the laptop in the following ways:  upgraded to 8 GB (2x4GB) 1067 MHz DDR3 RAM; the optical drive has been removed and replaced with a 128 GB SSD (OWC Mercury Electra 3G SSD); the stock HDD has been replaced with a 640 GB Western Digital Scorpio Blue drive (WDC WD6400BEVT-00A0RT0).

I get the following errors in Console.app
2/22/13 4:35:04.243 PM WindowServer[103]: CGXRegisterWindowWithSystemStatusBar: window 1b already registered
2/22/13 4:35:08.090 PM iTunes[1026]: ava error: /SourceCache/AppleVA/AppleVA-5.0.18/Framework/VP3CoreMediaInterface/AVAFVP3Core Media.c: failed to get a service for display 2
2/22/13 4:35:08.350 PM iTunes[1026]: ava error: /SourceCache/AppleVA/AppleVA-5.0.18/Framework/VP3CoreMediaInterface/AVAFVP3Core Media.c: failed to get a service for display 2
2/22/13 4:35:08.413 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x5622 req, 0x0 primed)
2/22/13 4:35:08.427 PM iTunes[1026]: Prime failed ('nope'); will stop (22050/0 frames)
2/22/13 4:35:08.435 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x10266 req, 0x0 primed)
2/22/13 4:35:08.442 PM iTunes[1026]: Prime failed ('nope'); will stop (66150/0 frames)
2/22/13 4:35:09.527 PM WindowServer[103]: CGXRegisterWindowWithSystemStatusBar: window 1b already registered
2/22/13 4:35:14.883 PM iTunes[1026]: ava error: /SourceCache/AppleVA/AppleVA-5.0.18/Framework/VP3CoreMediaInterface/AVAFVP3Core Media.c: failed to get a service for display 2
2/22/13 4:35:14.943 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x5622 req, 0x0 primed)
2/22/13 4:35:14.943 PM iTunes[1026]: Prime failed ('nope'); will stop (22050/0 frames)
2/22/13 4:35:14.951 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x10266 req, 0x0 primed)
2/22/13 4:35:14.951 PM iTunes[1026]: Prime failed ('nope'); will stop (66150/0 frames)
2/22/13 4:35:15.053 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x5622 req, 0x0 primed)
2/22/13 4:35:15.053 PM iTunes[1026]: Prime failed ('nope'); will stop (22050/0 frames)
2/22/13 4:35:15.060 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x10266 req, 0x0 primed)
2/22/13 4:35:15.061 PM iTunes[1026]: Prime failed ('nope'); will stop (66150/0 frames)
2/22/13 4:35:16.741 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x5622 req, 0x0 primed)
2/22/13 4:35:16.742 PM iTunes[1026]: Prime failed ('nope'); will stop (22050/0 frames)
2/22/13 4:35:16.749 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x10266 req, 0x0 primed)
2/22/13 4:35:16.749 PM iTunes[1026]: Prime failed ('nope'); will stop (66150/0 frames)
2/22/13 4:35:16.815 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x5622 req, 0x0 primed)
2/22/13 4:35:16.816 PM iTunes[1026]: Prime failed ('nope'); will stop (22050/0 frames)
2/22/13 4:35:16.822 PM iTunes[1026]: Prime: Exiting because mConverterError is 'nope' (0x10266 req, 0x0 primed)
2/22/13 4:35:16.823 PM iTunes[1026]: Prime failed ('nope'); will stop (66150/0 frames)
2/22/13 4:35:21.347 PM WindowServer[103]: CGXSetWindowListTags: Invalid window 0xb5a
2/22/13 4:35:24.583 PM Dock[165]: no information back from LS about running process
2/22/13 4:35:24.850 PM SIMBL Agent[220]: warning: failed to get scripting definition from /Applications/Utilities/Console.app; it may not be scriptable.

Similar Messages

  • HT201272 My purchased videos are not listed in my iTunes purchased list. How do I re download?

    My purchased videos are not listed in my iTunes purchased list. How do I re download?

    Films and/or TV programmes cant be redownloaded in all countries. If some show in the Purchased tab in the iTunes store app on your iPad but not all then have you changed countries since buying them, are they still in yoru country's store, and are any hidden : http://support.apple.com/kb/HT4919
    If you can't redownload them then do you have copies of them on your computer's iTunes library and/or on your backup of your downloads/library so that you can sync them back to your iPad ?

  • Youtube videos are not playing back

    Youtube videos are not playing back in Safari 5.1.7. I've also checked this in Firefox 16.0.2.
    I am running OS 10.6.8.
    Why is this happening? I need this capabilitiy for my work efforts.
    Thanks (in advance)!

    I'm having similar problems to you all.  Chrome and Firefox will play YT videos back perfectly.  But for some reason certain users' entire channels that were working fine in Safari on Thhursday 1st Nov 2012 had stopped working by the next day!  After upgrading Flash and resetting the cache etc it was a bit better but still some not working.  I then downloaded the 6.0.2 update (again after a bit of aggro as some error message kept popping up, then after a while it worked ok).  Now still some videos refuse to play in Safari.  Latest FF browser seems OK and not too slow.  I have always liked Safari though and am a bit annoyed that I've had to to make FF my default as it's a bit ugly.  It may be a YT problem rather than Apple.  Once upon a time in the hazy crazy days of Tiger and Leopard I had no Apple problems.  Now lots of very minor but basic issues keep popping up! 

  • Apps purchased on iOS not syncing back to iTunes

    Hi,
    I am have been having this problem. Whatever apps I purchase or update on my iOS devices, they do not sync back to iTunes. There is no error message. They just don't sync back. On a quick search, I have seen that some other people have faced the same issue but I haven't seen any solution so far.
    Here is what I am using -
    iTunes 11 on Mac OS X 10.8.2, iPhone 4S with iOS 6, iPad 3 with iOS 5.

    Here is how to transfer apps from iphone to iTunes.
    Step 1:
    First, you need to “Sign In” with Apple ID that you’ve used when downloading the applications from your iPhone. For this, go to “Store” menu entry in iTunes, and choose “Sign in” option.
    Step 2:
    Now, you will need to authorize your computer unless iTunes won’t let you transfer your iPhone applications.
    Step 3:
    Right click on the name of your iPhone in the left hand explorer bar of iTunes and select “Transfer Purchases” option. If you use multiple accounts to buy apps on your iPhone, then you will have to repeat these first two steps with each iTunes account.
    Step 4.
    You can use iPhone Transfer to transfer app from iPhone to iTunes.

  • Video does not play back FCP5

    When I play back video, only audio plays back, and it shows the first frame of where i was playing back. When I stop it, the video jumps to the last frame that it passes.
    Please Help!!!

    How are you monitoring?
    What's the format?
    If on an external device, is the format supported for real time playback?
    x

  • ITunes purchased videos do not play correctly

    Since upgrading to iTunes 7.6 my purchased videos (music or otherwise) no longer work. The audio is ok but I only get bands of color for video. I have upgraded to the latest QuickTime and it didn't help. All other video (DVD, internet, etc.) work fine, it only appears to be my iTunes videos. Has anyone else encountered this?

    Since upgrading to iTunes 7.6 my purchased videos (music or otherwise) no longer work. The audio is ok but I only get bands of color for video. I have upgraded to the latest QuickTime and it didn't help. All other video (DVD, internet, etc.) work fine, it only appears to be my iTunes videos. Has anyone else encountered this?

  • Video does not play back - please help

    Hi everyone...
    Here are the specs:
    Premier Pro CS4
    Windows XP SP3
    Intel Core 2 Duo
    T9400 @ 2.53 Ghz
    2.53 Ghz 2.90 GB
    149 GB HD -  111 GB free space
    I am not able to play back any type of video, it will pixilated and freeze.  The audio plays fine.  I have imported QT files as well as captured video at the standard DV-NTSC Standard 48Khz
    During capeure I have no problem viewing or capturing....
    The thumbnail image shows a proper image but ones I hit play on the thumbnail preview it pixilated and freezes as well.  Even if I drop the clip in the timeline it does not work.
    I checked the material by using it in another computer with PPC4 and it worked fine...so the source material is not corrupted....
    Any and all the help is appreciated.

    Regarding QT that is what I have always used with other NLE, what do you recommend?
    I've had great luck with QT. I've had the Pro version on all machines going way, way back, with not one issue. Many others have not been so fortunate. As I do not let it update, I managed to miss the 7.4.x debacle, where about 3 udpates killed almost everything Adobe. I'm running 7.5.5 on all machines, IIRC. QT is up to 7.6.3, last time I checked.
    I get a ton of .MOV files and specify the Apple Animation CODEC. To date, all have played and edited fine on my PC's. Again, based on the reports from the field, YMMV. Just because I have had 100% success, does not mean that any others will. Many have not.
    Now, I have the Pro update, and I cannot say how that might affect things, other than the "features" of Pro. As it is just an "unlock," the "guts" of QT Player have go to be pretty much identical. Still, my results have always been with the Pro version, FWIW.
    Good luck,
    Hunt
    PS, if there were not issues for many others, the term QuirKtime®, would not have come into popular usage.
    ® Registered to Harm Millaard, all rights reserved. A royalty check will be sent to Mr. Millaard.

  • PURCHASED VIDEO WILL NOT PLAY ON IPOD

    i HAVE A 30G IPOD VIDEO. EVER SINCE UPDATING TO ITUNES7 I CANNOT PLAY PURCHASED VIDEOS ON MY IPOD. i CHOOSE THE VID AND THE SCREEN GOES BLACK, THE PLAY AND BATTERY ICONS FLASH FOR A SECOND, THEN IT FREEZES FOR A MINUTE BEFORE RETURNING TO THE PREVIOUS LOAD SCREEN. IVE TRIED REFORMATING AND RESETTING MY IPOD,REBUILDING MY LIBRARY BUT NOTHING WORKS. THE ONLY VIDEOS THAT WORK ARE UPLOADED FROM ENHANCED MUSIC CD'S. THIS *****, I NEED HELP.

    Do they play in quicktime? Have you tried reinstalling itunes? You can downgrade to itunes 6 here http://www.filehippo.com/download_itunes/
    kEat0n

  • Why videos do not play correctly in itunes.  They stop and go

    I moved a library to ituenes from another ancient computer which has a centrino duo and the new computer is an i3.  The videos stop and go when played from within itunes.  Outside Itunes with VLC or Quicktime player, they play fine.
    How can I fix this.
    J. Granda. 

    Hi srnasa,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    Verifying iTunes video conversion and video syncing using sample QuickTime files
    http://support.apple.com/kb/HT1211
    Cheers,
    - Judy

  • Purchased songs are not playing back any audio on my computer

    i just downloaded a song from itunes but it doesnt playback when i press play on my computer or iphone. I tried playin the file through other media players but no audio comes through. How do i resolve this issue?

    I would delete them and try redownloading them. Sounds like corrupt files.
    How to redownload purchased is here
    http://support.apple.com/kb/HT2519

  • Videos will not play on my iTunes but WILL play on iPod!! Help!

    When I want to view a tv show or any video that is in my itunes library, I can only hear the sound, but not see the video. All I see is a black screen, and I don't know how to fix this. I can see the same video on my ipod, though.
    I remember this happened to me before but it went away within a day, but this time it is not going away.
    Please help.

    Try converting the files with Videora....
    http://www.videora.com/en-us/Converter/iPod/

  • Slow motion not playing back after 8.02

    I have iPhone 6 plus.  I shot a couple of slow-motion videos when device had iOS 8.0.  I just noticed that these videos are not playing back in slow-mo after the upgrade to iOS 8.02.  Anybody else having this problem?  Any suggestions?

    i noticed this too. Definitely something happened during an update. Whether it be 8.02 or IG update or something.
    Before if I wanted to upload a vid on instagram with slow mo,  I did where I want the slow mo part in default photos app, then it would apply in IG automatically, now IG or any app just plays the vid at regular speeds.
    what gives apple?

  • HT1351 my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there????

    my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there???????????
    there has to be a completley FREE software out on the whole internet downloads to fix my ipod touch musics completely free no money involved
    please help me to fix this i jave all of my 6 thousand plus music with some videos back onto my ipod touch this happened to me this year well a week ago or two last year and also the years before to with or without any backups but i have my other software for that saved all of my stuff thank gosh but now nothings playing so i love itunes its the best but when it doesn't play or find my lots of songs makes me mad sometimes but anyways thanks for any or all the help you can to fix this problem
    THANKS AGAIN:-):-)

    my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there???????????
    there has to be a completley FREE software out on the whole internet downloads to fix my ipod touch musics completely free no money involved
    please help me to fix this i jave all of my 6 thousand plus music with some videos back onto my ipod touch this happened to me this year well a week ago or two last year and also the years before to with or without any backups but i have my other software for that saved all of my stuff thank gosh but now nothings playing so i love itunes its the best but when it doesn't play or find my lots of songs makes me mad sometimes but anyways thanks for any or all the help you can to fix this problem
    THANKS AGAIN:-):-)

  • I have a album purchased on itunes downloaded to my iphone that will not play back, what can I do?

    I have a album that was purchased from itunes downloaded on my iphone that will not play back, any suggestions?

    You can replace the back glass or get a case.  There are many iPhone repair centers... Google for one.  You can also try the Apple store... I've heard they will replace the back for about $30.

  • HT1766 4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

Maybe you are looking for