Purchased videos won't play smoothly

I thought I would give iTMS a spin and download a couple free videos before I spent any money. Boy am I glad I did. I can't get any of the videos to play smoothly at all. They are a little better using just quicktime but it still isn't acceptable. I went through all the troubleshooting steps but nothing worked. I believe it is a music store-related problem because I have videos in higher resolutions that play just fine. Could somebody help me out?

The video is really jerky and the sound cuts out a little, kind of like a dial-up stream I suppose. If I had the patience, I could watch the whole 20-minute video but I doubt it would get better, the first two miutes are terrible and it doesn't improve at all. I don't have a virus and I have plenty of resources. I can play other videos just fine. The iPhone demo on "Large" plays just fine. This problem is only limited to purchased videos.

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TS1718 purchased videos won't play

I use Windows Vista Home Premium and the videos I purchased in 2010 which used to play without problems are not playing anymore. When I click on the track all I get is a black playing screen that shows the title and running time but when I click play nothing happens.
Anybody know how to fix this?
Thanks!

I checked out the article and did everything that it said to do but still no playback on my videos. Nothing changed.
Wiclee, thank you for responding to my questions but I am disappointed that I cannot watch any of the videos I bought 2 years ago. I can't understand why they won't play now and I don't know what else to do.
I would greatly appreciate if anybody can tell me how to contact iTunes about this because my compute settings all look to be right.
I looked at the system requirements and was wondering if it's because my laptop doesn't have a Pentium processor. Mine is AMD and always worked before. Did iTunes change something that makes it impossible for people with an AMD processor to play the videos???
Anyone know more about how I can resolve this issue, thanks in advance for your help!

Purchased Videos Won't Play

I have purchased TV shows, recently and in the past, and they no longer play on my itunes. What I have done:
     updated itunes
     updated quicktime
     updated EVERYTHING
     restarted the computer
     deleted and re-downloaded videos
I am using os 10.6.8 and have updated everything, including itunes, which I really hoped would fix it, but it didn't and now I have the new itunes (which I hate.)
Any ideas?

The video is really jerky and the sound cuts out a little, kind of like a dial-up stream I suppose. If I had the patience, I could watch the whole 20-minute video but I doubt it would get better, the first two miutes are terrible and it doesn't improve at all. I don't have a virus and I have plenty of resources. I can play other videos just fine. The iPhone demo on "Large" plays just fine. This problem is only limited to purchased videos.

Itunes purchased videos won't play

I purshased several music videos and tv shows on itunes. They play fine on my computer but I get only sound on the ipod. What can I do?

Click here for information.
(30104)

Why don't videos don't play smoothly? They take forever to buffer

I'm running FireFox 11.o on Windows XP. I clean my history and cookies. I defrag. My add-ons and plug-ins are up to date. I've gone into about;config and played with the dom.ipc.plugins and changed them true/false each one. Why won't the videos I want to watch play smoothly? I use VLC media player and Windows media player and enabled and disabled each one to see if a video will play better on one or the other. No change on the players. Can you recommend anything else I can do to see why videos won't play smoothly?
Thanks in Advance.

try firefox in safe mode and see whether it is happening again

Itunes vidoes won't play smoothly on my laptop. I have installed latest updates of itunes. How can i fix this.

Itunes movies and tv shows that i purchase won't play smoothly on my laptop even after installing updates. Not sure what the problem is.

What you provided is not everything mentioned.
Your Mac is running 10.5.8 or later and iTunes 10?
You are connecting the iPad direct to a USB port on your Mac and you have tried every port?
You have reinstalled the Apple Mobile Device Service?
If your Mac is running Snow Leopard - 10.6, have you checked this link?
http://support.apple.com/kb/TS3540

Video won't play in app.

I purchased a workout app and it has links to videos on youtube to show how to perform certain exercises. The videos won't play. The error message states the video is unavailable. How can I correct this?

That is correct.

Purchased movies won't play

I'm not sure of this is the section...
I just purchased a movie through the iTunes store and it won't play smoothly at all. I get 5 minutes (if I'm lucky) of smooth play and synced sound but then the picture freezes and lags then unfreezes all the while the audio is still playing without issue.
I've downloaded the most recent version of iTunes (I dl'd the correct bit version).
Any ideas how to make this work?
Thanks in advance.

Yet such information (or anything useful for that matter) was not present in your OP. Good luck.
<Edited by Host>

Video won't play but can hear audio

I just purchased some videos for my iPod touch (I believe 2nd generation) and the videos won't play but you can hear the audio. All I get is a blank screen. Why is this happening??!! What can I do??!!

- Does the video play OK on your computer. If yes go to the next item. If not report the problem to iTunes and they will give you a redownload. Tp contact iTunes:
How to report an issue with Your iTunes Store purchase
- I would try transferring the video to itunes on you computer and then deleting it from your iPod. The go to Advance tab in iTunes and select the Create iPod and iPhone Version and then sync to your iPod.

Audio is fine, but video won't play right!

I have just recently purchased a video that's about 22 minutes long. It plays fine for the first 10 seconds or so, but then video becomes choppy and, if I put up with it long enough, eventually freezes. The audio is fine, however. I have just downloaded the latest version of QuickTime, so having an old version is not the problem.
It's bugging me that the video won't play correctly. Is there any way to fix this?
Thanks.

I really need this video to play right by Monday...

ITunes videos won't play after 10.8 upgrade--checkerboard pattern

On my Mac Mini (mid-2009) connected to an LG TV, after upgrading to Mountain Lion, all purchased videos on iTunes play audio but display a gray/white checkerboard pattern instead of a video. The same happens when I try to play the videos in Quicktime.
Someone else posted a similar problem here -- https://discussions.apple.com/message/19104312#19104312 -- but my problem doesn't seem to be the same (a conflict with Edovia's TouchPad app). I do, however, connect to this Mac Mini through Screen Sharing, and perhaps there's a VNC conflict going on. Just to be sure, I turned off another Edovia app, "Screens," on my iPad, but the issue remained.
iTunes will happily play non-iTunes-store videos. Also, I'm able to stream the iTunes Store videos from the Mac Mini to my MacBooks (running Mountain Lion and Lion) and iPad without any problems.
Thinking it was a DRM-related issue, I disassociated all devices and computers from my iTunes Store account and then reconnected them. No joy. I repaired disk permissions. No luck. Lots of restarting.
Has anybody else run into this? Possible solutions? It's driving me batty.

I am having this exact problem, however, it's only video content I download from iTunes. Anything that I've imported into iTunes, from alternate sources, will play just fine.
This seems to be a Quicktime problem as I have found that when you attempt to play iTunes files in Quicktime player, the same grey and white checkerboard pattern appears.
I am using my MacBook and MacMini in the exact same way. I am hoping there is an update to fix this probelm ASAP. This was my media center.

Videos won't play in powerpoint when connected to projector

I've tried to find a solution for my problem online but haven't come across anyone with the same issue. I often work with powerpoint presentations with many videos in it. The videos play just fine on my laptop and also when hooked up to an external monitor, which I use when at work, both in slideshow mode and when previewing my animations. However, when I hook up my mac onto a projector the videos won't play - not on my laptop screen nor on the projected screen. I've tried rearranging the displays by draggin the menu bar to either display and also switched from mirror screens to presenter's view within powerpoint but nothing helped solve the issue. The only solution I found is to play the presentation on my windows partition - which is not really what I'm planning to do for long term...
I'm using Powerpoint 2011 for mac and this problem has occurred using multiple projectors.
Any help on how to solve this issue is highly appreciated!

I had the same problem today in front of an audience with 300 people (MacbookPro OSX 10.10, Thunderbolt-VGA adapter, PPT 14.4.6).
Here what I figured out so far:
1. It happens when you have PPT open and connect to beamer afterwards
2. You can resolve it (in my case) by quitting PPT and launching it WHEN connected to beamer
3. Yet, make sure Mac does not go into sleep mode or you get a lock-screen in the waiting time. if you do so, you get back to square 1. quit PPT again 2. restart it.
4. Also.... in one case I had to hit the volume control once to get the sound back even though movie was playing
So in short: Connect to beamer first, then launch PPT
I know it is only a symptom fix but it worked for me

Videos won't play in any browser

Just recently, videos won't play in any browser...Safari, Firefox. etc. It seems to happen with .wmv files. I reinstalled media player, but still have the problem.
I get this message.
"Cannot open the file. Verify that the path and filename are correct and try again"

First, check that Windows Media Player is set as the correct plug in - in Safari, go to help/installed plug ins. There should be a section marked 'Windows Media Player' showing 'application/x-mplayer2' and listing wmv files (amongst others).
Sometimes these arrors are caused by DNS failures. Ensure your system is fully up to date, and enter your ISP's DNS server IP addresses (usually two of them, sometimes three) in the 'DNS servers' box on the TCP page of the Network preference pane.
The DNS server IPs are usually supplied with the ISP's initial set up documentation, or located on the ISP's help page.
The reason it could be a problem is that in many iterations of MacOS X, the system is extremely sensitive to how quickly a DNS search responds. DNS is the process whereby a user-provided URL is converted into the correct IP address for internet lookup, so if the video source is held on a different server and the DNS process doesn't return a valid IP address in time, you would then get an error of the sort you describe.

Videos won't play in Safari. Notice says, "You need to upgrade your Adobe Flash Player to watch this video." I have downloaded it, but no change. All videos play OK in firefox, but I like the controls in Safari better and want to stay with it.

Videos won't play in Safari. Notice says, "You need to upgrade your Adobe Flash Player to watch this video." I have downloaded it, but no change. All videos play OK in Firefox, but I like the controls in Safari better and want to stay with it.

Try deleting Flash cookies.
Flush.app – Flash Cookie Removal Tool For OS X | MacHacks.TV
If that doesn't help, UNinstall the old Flash plugin first, then reinstall new.
Troubleshoot Flash Player | Mac OS
Then restart your Mac.

MailOnline videos won't play in Firefox unless in safe mode although they're fine in Explorer.

It's for my mum, honest. Firefox 25, java and flash uptodate but the Mail Online videos won't play unless I start Firefox in safemode. A large white rectangle appears but nothing else.

You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Purchased videos won't play smoothly

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