Purchaser not able to change public templates

When Purchaser is trying to change Public Templates in EB he gets an error "Error in System;Shopping cart cannot be processed further". When he press OK he is directed to EB home page.
Kindly advice.
Thanks and Regards
Manoj Upadhyay

Hi,
If you want to get the exact error message, try to connect with the purchaser in SAPGUI, and launch the transaction.
It can be either an authorization process,or  an attribute problem (the purchaser hasn't got the attribute values that correspond to the document data).
Regards.
Vadim

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