Purchases downloaded but not processed

I purchased a mini-album from the iTunes store containing 4 songs and a video. The video and one song downloaded successfully, but the other three songs have a problem. The status showed they were successfully downloaded (xMB of xMB downloaded) but they got stuck 'processing'. After several hours, I closed iTunes and reopened. The songs were missing. I contacted iTunes, and they give me great instructions for downloading problems-- however the songs already show as downloaded so 'all purchases have been downloaded for this account'. The songs do not show in my 'purchased' section, nor in my library. I do not see them in my iTunes folder in My Documents. Are they somewhere in limbo waiting to be processed, and if so how do I initiate that?

Here's the answer to this in case anyone at apple is paying attention...you must connect to Wi-fi to download songs over 10 MB or this will happen. Once connected to wifi, you have the opportunity to re-download on your own, and it moves without issue. We need a support article and a forums sweep on this issue!

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Hi Jacobite 45,
Welcome to the Apple Support Communities!
It sounds like you are wanting to see your past purchases in iTunes on your computer; the purchases that are not downloaded into your iTunes library. You can view and download these in the Purchased section of iTunes. Please use the attached article for further information.
Download past purchases - Apple Support
Best regards,
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