Purchases wont download?

I purchased the Michael Jackson "This is It" Movie, but for some reason the purchase won't download. There are two portions of the movie that are downloading, but one (the actual movie) wont even start downloading and the other (The iTunes extras) stops at 32.3 Mb out of 899.1 MB. I also download an album and it worked just fine. Every movie and album I've purchased has downloaded fine, except this one.
I called but all he did was point me back to the support page. I'm sure the Chat Support people could help by re-sending the download, but I can't get to the Chat Support. Anyone have any ideas/help?
Thanks!

http://support.apple.com/kb/HT1933

Similar Messages

Lost Purchases - wont download

Hey all,
Im using Itunes 7.1.1.5 and after buying an album I discovered (unfortunately) that it wont load the music at all. Its odd, because just the other day it downloaded a small podcast, but wouldnt load a larger one. It trys to load the album, gets all the way done and then bounces back to zero, loading again. After the 2nd loading, it goes to stopped - (err - 100008) and pops up an error "the file seems to be corrupted". When I do the "check for purchases" option, it reloads and again does the same thing. Help!
Needing my music,
Cheryl
P.S> When I try to Download to 7.3, it wont. It says Quicktime isnt valid, then freezed when trying to load Itunes.
HP - dv5130us Windows XP

http://support.apple.com/kb/HT1933

HT1491 iphone purchases wont download to imac

I have purchased songs through my iphone and they will not download onto my imac itunes library, it keeps saying there is an error. I have a good broadband connection that is working as the internet works fine on all devices... help please

What is the EXACT error message you're getting?

I've purchased songs thru iTunes Store and they will not sync to my iPhone 5. They show up as if they are in the cloud but wont download to my iPhone, Why?

So some of my purchased songs from iTunes are not syncing to my iPhone. Is there a setting or format issue? If so, how do I change it? The songs show up on my iPhone as if they synced, but do not play. There is an icon to the right saying it needs to be downloaded from iCloud and when I click it, it wont download.

See this older thread for a few possible solutions.
https://discussions.apple.com/thread/3924425?tstart=30
B-rock

I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

After 4 repetitions I think I got that straight.
Answer: Return the CD.
Or did you mean this was an album you bought from iTunes, in which case it really isn't a "CD" (which is a hard, plastic, shiny disc) and I'm at risk of getting confused. If it is a corrupt file that you downloaded, delete the file and try downloading it again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
If it repeatedly downloads corrupted:
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

Purchased audiobook wont download on iphone

I have purchased an audiobook and it wont download no matter what i try please help!

Hi, sarahconte.
Thank you for visiting Apple Support Communities.
I would need a little more information regarding the errors or behavior you are experiencing to provide a better answer. However, try downloading the audiobook via iTunes on your computer by checking for available downloads. If the issue persists, you may want to report a problem with the purchase.
Resume interrupted iTunes Store downloads
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
-Jason H.

Why wont my purchased music download from macbook to ipad?

why wont my purchased music download from macbook to ipad? What checks should I make?

Make sure that you are signed into the correct ID in Setting>iTunes and App Stores>Apple ID. If you use iTunes Match, you have to disable it on the iPad before you can sync your music.
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
iOS: Syncing with iTunes - Support - Apple

TS3297 Purchased Beck's new album Morning Phase. Track 10 'Phase' wont download. Keep getting message check available downloads but when I click on that it doesnt do anything?

Purchased Beck's new album Morning Phase.
Track 10 'Phase' wont download. Ive tried restarting, left it over night then tried again, etc. Say's the file is corrupted.
Keep getting message "Check available downloads" but when I click on that it doesnt do anything? All other tracks are fine.
Any ideas?
Thanks
Lee

Hello, lee19760_0.
Thank you for visiting Apple Support Communities.
I would delete the media that is giving you an issue and download it again by accessing your previous purchase. The articles below will walk you through that process.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/ht2519
Cheers,
Jason H.

I bought a new laptop. I can get new songs I purchase to download to my song list on the laptop but it wont sych to the I-pod touch.

I bought a new laptop. I can get new song purchases to download onto the laptop from the I-tune store but they wont synch onto the I-pod

Launch iTunes on your computer. From the menu bar top of your screen click Store / Authorize This Computer.
Now sync your iPod.
If you still can't sync the music to your iPod, could be your PC security software preventing the sync process.
iTunes for Windows: Troubleshooting security software issues

HT203167 i purchased a song on my iphone itunes and it wont download, i need help!!

I recently purchased a song on my iphone through Itunes...and when it was trying to download it got stuck. Ive tried to download it more than four times and it just wont download. Ive tried doing the report a problem through itunes but it did not help. it still wont download. It does show up on my itunes library from my computer but not on my phone and i cant play it...someone please help me.

I recommend deleting the song then redownload it from the purchased page of your account.
http://support.apple.com/kb/HT2519
If this will not work, please contact support.
https://expresslane.apple.com/Issues.action

My pre-ordered album wont download but it says its purchased. what do i do?? someone please help

please help it wont let me download it

Hello andes.cany.factory
Check in your iTunes folder on your computer to see if your pre-order is there. If it is, drag and drop it on top of iTunes to import it in. If you cannot find it, just delete the tracks from iTunes and then look in your purchases to download it again. If all else fails, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Wont download my purchase Error -3259

iTunes wont download the album that I purchased. It says that the network connection timed out. How can I fix this?

I found that if you close Itunes, go into your save directory (where you actually save your data), go into the download folder and delete every .tmp file in there. then close explorer and re-open Itunes, and let it try to download these files again. There has to be a problem with the latest version of Itunes because I never had this problem before. It's ridiculous. It's almost like it's set up to if it gets any delay while downloading, whatsover, it will error out to the (-50) and eventually, it will not let you download the file at all. Just delete the temporary download and have it start from scratch until Apple's geniuses can fix the stupid problem. (don't let them get away with saying "It's your firewall" BS...because it worked like a charm for months and months with the exact same firewall I had. I didn't change it....what changed??? Itunes did, and does all the time, then instead of beta testing it to make sure it works before they release it, they let us be the guinea pigs who have to put up with all the error downloads and such. "Oops, we are so sorry, thanks for being our tester's that we didnt' have to hire to get the results we got from you for free....and at your expense.....our next release should have a fix for you. Good luck".

HT5731 How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

What country are you in ? Depending upon what country that you are in then you might be able to redownload them on your Mac's iTunes via the Purchased link under Quicklinks on the iTunes store homepage
If you're not in a country where TV programmes can be redownloaded then connect the iPad to your Mac's iTunes and use the File > Devices > Transfer Purchases to copy them over from your iPad

The itunes store wont let me download anything i click the buy button and it asks for my password but it wont download

when i went to itunes on my computer it would start downloading the apps i purchased on my phone but would get stuck a processing file, then when i went to purchase a movie i would click the buy button and it would ask my password but then would not purchase or download. So i decided to buy the movie from my phone and then try to download on my computer from the purchased section but still wont download on my computer and it doesnt give me a reason why

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

Itunes wont download because I dont have 10.6.8 or greater. But I just installed the snowlion disk thing and my macbook is a 10.6.8 version so how do I get itunes to download?

Itunes wont download because I dont have 10.6.8 or greater. But I just installed the snowlion disk thing and my macbook is a 10.6.8 version so how do I get itunes to download?

Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

Purchases wont download?

Similar Messages

Maybe you are looking for