Purchasing Creative Cloud membership
Hi There,
I have purchased CS6 Design & Web premium and Production premium in Hong Kong. And I used the Adobe ID (I created in Hong Kong) to register those products. Then I moved to the U.K about one year ago. Now I am thinking to join Creative Cloud. I think I get 40% discount because I own CS6.
I have a question now. Should I join Creative Cloud at Adobe Hong Kong Site? (I don’t have any Hong Kong credit card any more)
Or can I join Creative Cloud at Adobe UK site with my Hong Kong Adobe ID? (I have tried to change the address but they don’t allow me to do) If so, can I still get 40 % discount?
Please advise if anyone knows the answer.
Thank you, Meg
Hi megnilam,
Since you are not using the Hongkong credit card anymore so you will need to use the Uk ID & the credit card of UK.
To get confirmed if you can avail the special offer price, the best option would be to contact customer support of Adobe.
Regards,
Rajshree
Similar Messages
-
After trial version expired and purchasing creative cloud membership programs still will not open
I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago. I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver. I installed a patch for the download manager that did not work as well. I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!! Please help!!
I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
Re: After trial version expired and purchasing creative cloud membership programs still will not open
created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5162797#5162797
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5162797#5162797
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5162797#5162797. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
$djd phonegap create my-app
$ cd my-appIf I purchase creative cloud membership for only one program, will I get a paid adobe phone gap build account for free?
$ phonegap run androidThere is no additional payment for phone gap build .
Please refer to http://helpx-internal.corp.adobe.com/content/help/en/dreamweaver/kb/phonegap-build-cc-2014 -update.html
Regards
Rajshree -
Cannot purchase creative cloud membership
I just decided to restart my creative cloud membership. I plan to purchase After Effects for 1 month. Unfortunately, after I submit my payment information I get an error saying there was an error with my order, and that I should try again. I did 3 times and it still didn't work.
Underneath the error it said : "PAYMENT_TOKENIZER_SERVICE_UNAVAILABLE"
I've looked up through the forums for other people who are experiencing the same problem, but none of them really presented any solution.
Thanks for any help in advanceHI David,
Which browser were you using? Can you try using Google Chrome and clear the browsers cache? Make sure that you can access HTTPS sites per this link.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
That should help.
Scott -
Cannot purchase Creative Cloud Membership online
purchase of Creative Cloud Membership is not possible in my region (croatia). Don't you allow online purchases in the EU countries? if you do, why not all the EU member countries?
Can you please tell me how can I buy the membership?contact adobe support, http://www.adobe.com/support/chat/ivrchat.html
-
Purchased creative cloud membership but still asking serial
tonight i have purchased creative cloud students or teachers membershıps but when i tried to open after effects it asking serial key what can i do for it
Hi There,
Kindly sign out and sign in again to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
Please try : Sign in, activation, or connection errors | CS5.5 and later.
Thanks,
Atul Saini -
Why can't I purchase Creative Cloud membership in Zambia?
Hi,
I'm a freelance Designer in Zambia, and I have recently downloaded the CC trial and a few of the programs as trials. Some of the trials are coming to an end and I really want to pay for the yearly membership, but everytime I try and according to the customer service chat guy, I cannot purchase in Zambia, because Adobe does not service Zambia... Fair enough but why let me download the trials then if I cannot continue to use them. Is there no way to fast track putting Zambia on the list or other payment options?
ThanksCreative Cloud is compatible only with WIndows and Mac computers .
Creative Cloud is not available for Chromebook OS.
Please click on the below link for more details :
https://helpx.adobe.com/creative-cloud/system-requirements.html -
Purchased Creative Cloud membership but I have trial rigths only - Photo Package
Dear Adobe Support!
I have purchased the CC Photography package, I can see it under my account on the CC web-page, but it does not look under the Creative Cloud application and neither Lighroom nor Photoshop.
I tried to sign-out and sign back process on all the programs, the result is the same.
Could you please let me know how can I use the full version of the purchased softwares?
Many thanks and Kindest Regards,
GergelyHi Sheena,
Thank you for your instruction!
Unfortunately it does not work for me...
I have installed the Application Manager and tried to open Lightroom and PhotoShop.
There is no "Deactivate" under "Help" menu, I just able to sing out and back, there was no change.
I also tried to lunch PhotoShop, the software told me the trial period is over, I can purchase the software. I clicked on purchase and system are trying to connect with my account currently, with no result. It would get serial number which I do not have...
Many thanks and Regards,
Gergely -
Changing Creative Cloud Membership to Photography-only option
Hi,
I noticed that Adobe is about to offer a Photography-only option for $9.99/month. I recently renewed my CC membership to the full price ($49.99/mth) but only need Photoshop and Lightroom. Can I change my CC membership to be just the Photography option?my customer services chat - very helpful (especially around cancellation fees) ......
Devika: Hello! Welcome to Adobe Customer Service.
Devika: Hi Richard.
Richard Harris: Hi looking to change from full CC membership to photog package deal...
Richard Harris: What do I need to do?.... Forums say it's possible.... but need to go via customer services
Devika: I understand that, you want to migrate from full CC membership to photographers offer.
Richard Harris: Yes please!
Devika: I will be glad to check and help you with this.
Richard Harris: Thx
Devika: I am sorry to tell you this it is not possible to switch from CC to photograph offer.
Richard Harris: Hmmm, that's not what Adobe staff are saying on the forums?!.....
Richard Harris:http://forums.adobe.com/message/5693116
Richard Harris: I have PS Cs4
Devika: I checked your account and I see that you have purchased Creative Cloud membership one-year.
Devika: Well, you can go ahead and purchase the Photoshop subscription and cancel the creative cloud.
Richard Harris: With the 50% early fee - or is that waived if people sign 12/12 to the photography plan? (Forums are silent on this latter point)
Devika: Well, if you purchase the new subscription and cancel the creative cloud, we can waive off the cancellation fees.
Richard Harris: OK ideal - then that's what I'll do thx. It's a great offer for photogs, Adobe should get a lot of people signing up I reckon. Will everything happen automatically? Do I just sign-up and buy new plan, then cancel current full CC? (Have just paid this month so would like to see that out if poss....)
Devika: Yes, you are correct.
Richard Harris: Great thx for your help - have a nice day! -
I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?
Yes, maximum of two activations at any one time.
Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?" -
I've already purchased creative cloud student membership. Where do I send verification?
I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
-
Hi,
I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop application is set to a different language and strat on trial mode
I allready unistall all and reinstall everything.
On Adobe there's a solution to fix the problem:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
but I don't have the Adobe Application Manager anywhere on computer
I download it from downloads and run the set up, but although does not installed on my computer so I can't fix the problem as Adobe wantsHi TrauTanka,
Please change the CC apps language from creative cloud desktop. Go to preferences and you can change the language as mentioned in below screen shot.
Regards,
Ashish -
I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?
If you have already installed the CC software before, you just repeat the same process for the new machine.
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud Help / Download, install, update, or uninstall apps
https://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
Can I purchase CS6 apps if I opt out of the Creative Cloud membership?
Q. Is it possible to purchase CS6 products after the CC apps have been released if I opt out of Creative Cloud membership?
A. Yes. CS6 products can still be purchased on Adobe.com
Note: Creative Cloud members are able to install both CC and CS6 apps as part of membership. See this link.To compile your mobile app for Android, iPhone, etc... go directly to PhoneGap Build
http://phonegap.com/
Nancy O. -
Just purchased Creative Cloud single-app membership for Dreamweaver, can't open dreamweaver
Hello,
I just purchased Creative Cloud single-app membership for Dreamweaver, to upgrade the trail CS6 i had, it was still opening in trial format so i uninstalled dreamweaver on my mac. Now i can't download the new version of Dreamweaver via the Creative Cloud app. Can you reset my account so i can download Dreamweaver CC to my mac.
many thanksHi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
When click on Licence Product and login using my Adobe ID, it then asks for the serial number.
many thanks
Donna
Maybe you are looking for
-
How to show next instance of Recuring Event in Calendar List View
We have a calendar that we are using to display upcoming events. However we are unable to get a clean output of next instance date for recurring events such as paydays or monthly meetings. As opposed to showing next instance it shows the date the e
-
why is it taking forever to load!?
-
Hi, hope somebody here can help me. I have a T500, and my DVD-RW drive broke. It is P/N 42T2515. I see that 42T2515 was discontinued last year, and if there's a suggested newer version I'd like to buy that instead. Will someone please tell me what
-
Hello. I'm running a Xfce4 DE, and I seem to be having an issue with my system font. It started after installing vlc, and the accompanying ttf-freefont package. Here is an example of what is happening. http://imgur.com/a/4FwKB The top pic is with the
-
I try to install windows7 system on my macbook air, which version is 10.8.5. When I open the bootcamp, it let me to choose a windows ISO image, which I've already downloaded from this website: http://www.w7forums.com/threads/official-windows-7-sp1-is