Purchasing follow-up

Hello everybody !
I just want to know what report (transaction) do you execute to show the purchasing follow-up. What is the most common report for this objective ?
Thanks in advance.
Sérgio Kuhlmann

Sergio,
these are the Portuguese forums.
Only threads in portuguese are accepted.
This thread will be locked now.
If you wish, you can ask your purchase-related questions in the MM English forums:
Best regards,
Henrique.

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Hello Sammy,
Thank you for providing the details of the App Store issue you are experiencing. To be able to purchase or download apps again, you may need to update your billing information. It sounds like you do not want to associate a credit card with your account, so you may be able to select "None" as a billing option in your account settings.
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• Choose Store > View My Account
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• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
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Hey there Nyglen,
It sounds like you have been charged for an in app purchase, but did not receive the item. I would reach out to our iTunes store support directly with this article named:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
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Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
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Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
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Hey southparkape,
Thanks for using Apple Support Communities.
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http://support.apple.com/kb/ht1933
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Payment issues can be frustrating. You can report issues with purchases by following the directions in the article I've included:
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http://support.apple.com/kb/ht1933
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Click Report a Problem under the app that is having the issue.
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Thanks for using Apple Support Communities.
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http://support.apple.com/kb/ht1933
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http://support.apple.com/kb/ht2727
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http://support.apple.com/kb/HT1933
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http://support.apple.com/kb/ht1933
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Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
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Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
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How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
I hope this information helps ....
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Hey southparkape,
Thanks for using Apple Support Communities.
If you have a problem with a purchase, follow this article to have it reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Have a nice day,
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Hi aaronvilla,
Sorry to hear you are having issues with your iTunes Store purchase. The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
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Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For Mac App Store: Mac App Store Customer Service.
For iTunes: Apple Support for iTunes - Contact Us
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

Purchasing follow-up

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