Purchasing Help

Yesterday, our office purchased five Adobe Creative Cloud Student Teacher editions (we are a private university). We were in the process of purchasing two more, but we received an error saying "We're sorry, but a system error occurred. To complete your purchase, please call Adobe. Before we called Adobe, I called AMEX because I thought maybe our credit card was put on hold for making too many purchases at once. The rep at AMEX said it was not on hold and there were funds in the account. I then called Adobe, and the rep asked me to have our two employees change their password to a temporary one so the rep could log in and make the order. The rep received the same error and said it was something on their end. I asked if they could please call us back soon, but after lunch today I hadn’t heard so I called Adobe customer service. I spoke with another rep and he tried the same thing and the same error occurred. I then chatted with someone at Adobe. We’ve tried different credit cards, different browsers, clearing cookies, deleting browser history, trying to purchase it on different computers, etc. and NOTHING has worked. Both representatives assured me there wasn’t a restriction on how many Adobe Creative Cloud Student Teacher editions that we could purchase. Could someone please advise me on this issue? We have still have two employees anxiously waiting to purchase the Creative Cloud.

Hey there,
Some others saw your post and wondered if another possible explanation was that you were attempting to purchase multiple subscriptions all under the same Adobe ID. One of the differences with Creative Cloud subscriptions versus the way they worked previously is that you can only have one subscription associated with one Adobe ID. Based on your initial response I gathered you already purchased 5 but were having difficulties with the remaining 2. I have a few more questions
- When purchasing the seven subscriptions, were you using a separate Adobe ID for each?
- Did you have any CS5.5 subscriptions previously? Are you migrating with the same Adobe ID's?
Please get back to me whenever you get the chance, thanks
-Dave

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hi all.
new to mac and relatively new to adobe. hoping for some guidance.
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regards.

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