Purchasing music from Puerto Rico
I've been purchasing music from iTunes since I bought my first iPod a couple of years ago. I the course of this time, I have spent Hundreds of dollars in music.
Recently, my credit card was stolen, so I had to cancel that CC Number and get a new one. When I changed the information for the credit card in iTunes, it automaticly stoped allowing me to download music. The error I receive is that they need a "Valid U.S. Address".
The address I had in the previous credit card was from Puerto Rico as well and I never had any problems with it. As a matter of fact, most of my colleagues in the office are allowed to download using the same billing address I use.
Will someone please advise???
I work for a publishing company and I respect copyrights and really like to keep it that way, but if Apple doesn't allow me to purchase from them, I will have to go with Limewire or some other "Free" music download site.
Please help me stay legal!!!!!!
Fujitsu Tablet PC Windows XP
Some people have been having problems with the iTMS database. For instance in Portland, Oregon, iTMS thinks the entire city is in one county. Those users have to change their county to Multnomah, it is the only way iTMS will work.
There is also something messed up regarding an Air Force base in Alaska.
My info doesn't ask for a county, just city and state.
Does yours have a county?
P.S. Go here http://myinfo.apple.com and make sure everything is OK. It fixed things for these people
http://discussions.apple.com/thread.jspa?messageID=1643372�
Message was edited by: Katrina S.
Similar Messages
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Can't create iTunes acc! - Anyone else from Puerto Rico?- Cust Serv $uck$!
I've been trying to create an account for iTunes, mostly to download the album artwork to my library. But I haven't been able because iTunes billing system will not recognize my credit card, giving me different error messages such as "information does not match with bank's records", "please give use a US issued credit card", "fields were omitted", etc. I've been trying to get some assistance from the customer service representatives but all they do is give me some canned messages and basically say that Puerto Rico is not a "state" of the USA and that we, Puerto Ricans, cannot download music from iTunes, even though I know a lot of people in Puerto Rico that can, with credit cards issued locally.
If you are having the same problems, please post here to show them that it's not an isolated situation, even if you are not from Puerto Rico.
This is my first post, so if I'm breaking any rules or anything similar, I would appreciate that you contact me so I get the chance to amend things.
Here's a copy of all e-mail conversations so far with the customer service representatives, which proves that they aren't paying attention to the customer.
On 1/8/07, [email protected] wrote:
Thank you for taking some time to review this situation and trying to work with this. Still, the following is happening:
1) I have been trying to register my credit card for about one week by now, therefore, I doubt that every time I've tried to register the bank servers were busy.
2) I contacted my bank regarding this situation with my credit card and they said that the card is fine.
3) I contacted my bank regarding this other situation with my credit card and iTunes to confirm that the information I have and they have is the same, and it is.
Can't it be Apple's billing system?
Why is it up to us, the customer, to go through all this problems without any assistance from some customer representative, verifying why the system says the information is not accurate, contacting my bank to verify if everything is okay, verifying if Apple's servers have been busy, etc.
Come on, man, there's got to be a supervisor, manager or someone able to help me with this.
So far I'm really sorry of deciding for an iPod instead of a Zune or some other music player.
PLEASE READ ALL OF THIS THROUGHLY, you'll see that most of the answers you have given me have already been given or I had just given information regarding it.
David
On 1/8/07, [email protected] <[email protected] wrote:
Dear David,
I'm sorry that you haven't been able to make an account on the iTunes Store. After reviewing with our technicians I can confirm that residents of Puerto Rico are able to use the US iTunes store.
If you are still unable to create an account, it is possible that the iTunes Store has been unable to verify an authorization from your financial institution. There are several possible reasons for this:
1) Your financial institution's servers have been busy. Consider trying again at another time.
2) There is an issue with your card. Consider using a different card or contacting your financial institution to advise them of the problem.
3) Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your financial institution to make sure their records are up to date and match exactly what you are entering as your billing information.
Please follow these steps to confirm or update your account information:
1) Go to Apple's My Info page: <a class="jive-link-external-small" href="http://">http://myinfo.apple.com
2) Choose your country and preferred language from the pop-up menus.
3) Enter your iTunes Store account name and password and then click Log In (or Continue).
4) At the My Info Welcome page, click Address Book on the left. Confirm or edit your information.
5) Click Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
6) Click Save Changes.
Try placing an order on the iTunes Store. If the iTunes Store still cannot obtain an authorization for your card, you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or one of the following payment methods:
- PayPal
- iTunes Gift Certificates
- iTunes Gift Cards
You can purchase iTunes Gift Certificates here:
Apple Store locations
http://www.apple.com/retail
Apple Store online
http://store.apple.com
iTunes Gift Cards are available in $15, $25, and $50 denominations at retailers across the United States, including these:
- 7-11
- Amazon.com
- Apple Store locations (http://www.apple.com/retail)
- Apple Store online at http://store.apple.com
- Best Buy
- Circuit City
- CompUSA
- Kroger Stores
- Radio Shack
- Walgreens
Thank you for your interest in the iTunes Store. I hope this information has been helpful.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
What's up with you people? Stop using the same canned messages and read the whole conversation, PLEASE!
That's almost the same answer Vanessa gave to my initial e-mail. Then, Andres apologized because Apple does consider Puerto Rico part of the United States and even includes Puerto Rico as a "state" in the fields of registration for MyInfo and iTunes.
Puerto Rico is a territory of the USA and we, Puertorricans, are considered citizens and residents of the USA, so far that the same rates apply to the USPS Post Office, that we don't need to get through customs in domestic flights, that we don't needed a passport to get in and out of the USA until the new Patriot Act provision that started now on January 1st, 2007.
Will someone really get to this and answer all my questions in their rightful way?
So far the service seemed to be good because you were answering in a timely manner, but I just figured out that all you are doing is using canned messages and/or doing some "copy/paste" to your "concerned and dear customers".
PLEASE get through with this and get me a complete answer.
No thanks in advance, until I get what I need, especially after spending so much money on an iPod and so much time through your forums, etc.
Please see highlighted fields for important details and contradictions regarding the information previously provided.
David
On 1/8/07, iTunes Store <[email protected] wrote:
Dear David,
Thank you for your interest in the iTunes Store. You may browse any country's iTunes Store, preview audio and video clips, and even download podcasts. However, residents of Puerto Rico may not purchase from the ITunes Store at this time.
Items in any particular country's iTunes Store are available only for distribution to customers who reside in that country and who use a credit card, debit card, iTunes Gift Certificate, or iTunes Gift Card issued in that country.
For example, the U.S. iTunes Store can only sell to U.S. residents using credit cards or debit cards that were issued in the U.S., or iTunes Gift Certificates or Gift Cards purchased in the U.S.
Although I cannot comment on future expansion plans of the iTunes Store, please rest assured that Apple is committed to bringing the iTunes Store to people around the world.
For a list of countries in which the iTunes Store is available, please select dropdown "My Store" menu at the bottom of the iTunes Store homepage.
Sincerely,
John
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww
Thank you very much for going further in your review and reply to my initial concern.
I was able to create an account through the MyInfo page. I was able to log in to iTunes, but it then asks me for my billing information. I'm trying to register two credit cards I have from a local bank. I was not able to register any of these. The system keeps telling me that the bank information is not the same as the one I entered. I tried several variations and none was accepted. I'm trying this with my bank statement on hand to match the information perfectly and I even called the bank to confirm if I have all the correct information, as in their systems, which they confirmed.
It appears that iTunes will not accept my credit cards in any way, even with my bank assisting me with the different variation that iTunes may be asking for.
Is there any way you may help me to register my credit card to my account? Because, after all, having an account created through the MyInfo page did little since I still can't download album artwork nor purchase music.
On the other side, I tried using my Paypal account which is Verified and with a Confirmed address, but iTunes says that it cannot verify the account.
It appears that iTunes has some kind of problem with accounts from Puerto Rico.
Again, thanks in advance for your help and attention!
David
On 1/6/07, iTunes Store <[email protected] wrote:
Dear David,
Please accept my apologies for the miscommunication in our previous response. As you have confirmed, residents of Puerto Rico may create an account by choosing "PR" from the State menu on the US iTunes Store.
If receive an error when creating an iTunes Store account, you can create an Apple ID first by visiting Apple's My Info page:
http://myinfo.apple.com
After creating your Apple ID, connect to the iTunes Store and sign in using your new account name and password. You may then provide billing information and begin downloading album artwork for your iTunes library.
Please note that your billing name and address must match the address listed on your credit card statement exactly. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from creating an account.
Alternatively, you may create an account with an iTunes Gift Card purchased from a local retailer. For help creating an account in this manner, please refer to the following article:
iTunes Store: How to redeem an iTunes Gift Card
http://www.info.apple.com/kbnum/n301958
I hope you find this information helpful and are able to enjoy purchasing music and videos on the iTunes Store. Apple appreciates your business.
Sincerely,
Andres
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Hi!
Thank you very much for your reply to this concern, but this answer does not convince me since the iTunes registering page adds Puerto Rico as a "state" of the USA in the drop-in box / field, plus I know a lot of people here in Puerto Rico that have an account registered in iTunes with a credit card issued by a local bank that are able to make purchases.
My main interest in having an iTunes account is being able to download the CD’s artwork, which, apparently, can only be done if I have an account registered in iTunes. As an option, is there any way to create an account without having "purchasing" privileges for this matter?
I am really disappointed with the service and options restricted by Apple for this matter, specially when they have so many authorized dealers and resellers in Puerto Rico, which is not a "Channel Island" but a USA territory or property, with USA citizenship, with USA residency, USA currency, with USA post office, with USA customs, with USA courts, etc. Another question, since it was not offered as an option, if I buy iTunes gift cards, which I can buy almost anywhere here on the island, can I use it for purchasing purposes or would I not have this privilege because I live here?
I would really appreciate further evaluation of this concern because I believe that I may indeed register at iTunes and make purchases being in Puerto Rico with a credit card from a local bank since, like I explained before, I know, personally (my brother, my brothers-in-law, etc.), a lot of people here in Puerto Rico that have an account registered in iTunes with a credit card issued by a local bank that are able to make purchases.
Thank your for your time and attention.
David
On 1/6/07, iTunes Store <[email protected] wrote:
Dear David,
I would like to apologize for the delay, and thank you for your interest in the iTunes Store.
I understand that you are currently residing in PR, and are having difficulties creating an iTunes account. Customers in the Channel Islands may browse any country's iTunes Store, preview audio and video clips, and even download podcasts. However, they may not purchase from the iTunes Store at this time.
Although I cannot comment on future expansion plans of the iTunes Store, you can rest assured that Apple is committed to bringing the iTunes Store to people around the world.
Thank you for your understanding and patience David.
Sincerely,
Vanessa
iTunes Store Customer Support
<a class="jive-link-external-small" href="http://">http://www.apple.com/support/itunes/ww
Customer First Name : David
Customer Last Name : Umpierre
email : [email protected]
Web Order # :
Support Subject : Password
Sub Issue : Other
iTunes Account Name: Not provided
Platform : Windows XPSP2
Comments:
I have been trying to register in iTunes for three days and keep receiving error messages. I registered my account with a VISA and with a Paypal Account and after receiving a message saying that such billing services have been registered without problems, I still receive a message saying that "There were errors or omissions in the information", but there's no indicated items or highlighted items or omitted field. What could I be doing wrong? Please help!
TrackID: 3161994
Dell Inspiron 700m Windows XPTo the previous user, thank you for anything you may do to help with this, but I understand that I clearly stated that I was not expecting help from a customer service representative but to get a number of people going to the same or a similar situation which may be later used as an example to Apple for them to work with this.
Here's an update on what's being going on so far...
Man, I am still NOT satisfied.
I talked today with my bank regarding this situation and they told me that they have had several concerns with other customers about this and that they have done everything in their power before to make sure that iTunes works, accepting their credit cards, but that it's iTunes billing system the one with restrictions to accept these cards; in other words, that their cards are okay in their systems to be accepted by iTunes, but that iTunes refuse to accept them.
I believe that either Apple is discriminating against Puerto Rican customers, Puerto Rican banks or they are just not willing to go the extra mile to solve this billing situation.
So far it seems that you do not understand my principal need, which is downloading album artwork, not buying music.
I just received my iPod and am hesitating to open it because of all of this.
Again, service has been poor and attention to details worst.
If there's nothing else you may do to help me, I would appreciate to be forwarded to a supervisor or manager or director to present them this concern.
Thanks.
David
On 1/10/07, [email protected] <[email protected] wrote:
Dear David,
I understand that you are still unable to create an iTunes Store account. The error that you are receiving indicates that the iTunes Store is unable to verify an authorization from your bank at this time. Since the iTunes Store team has validated your information and we know that is not the problem, it appears that you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or one of the following payment methods:
- PayPal
- iTunes Gift Certificates
- iTunes Gift Cards
You can purchase iTunes Gift Certificates here:
Apple Store locations
<a class="jive-link-external-small" href="http://">http://www.apple.com/retail
Apple Store online
http://store.apple.com
iTunes Gift Cards are available in $15, $25, and $50 denominations at retailers across the United States, including these:
- 7-11
- Amazon.com
- Apple Store locations (http://www.apple.com/retail)
- Apple Store online at http://store.apple.com
- Best Buy
- Circuit City
- CompUSA
- Kroger Stores
- Radio Shack
- Walgreens
Thank you for your interest in the iTunes Store. I hope this information has been helpful.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Greetings, and thank you for the help so far.
Still, I am being unable to register my credit card. When I enter my VISA's security code (either of the two I have), which consists of three digits from the back of the card, the system gives me a message saying "Please enter a valid Security Code".
I tried, just in case, to use a dummy security code, such as 123 or 000 or 999 and the system gives me a message saying "Credit card processing is temporary unavailable. Please try again later".
It's funny and/or weird to me because I never get the message "Credit card processing is temporary unavailable..." when using my VISA's security code, nor I get the message "Please enter a valid Security Code" when using a dummy security code.
What's up with that? Any further help you may provide me with this?
Please, anyone that reads this, READ ALL THE PREVIOUS MESSAGES to understand all that we've been going through.
David
On 1/9/07, [email protected] < [email protected] wrote:
Dear David,
Thank you for the information you provided.
I have examined your Apple ID, editing your address to the USPS standard format that iTunes requires.
Here's how to access the iTunes Store using your Apple ID and your reset password:
1) Make sure you're using the latest version of iTunes. It's available free of charge from the Apple website at:
<a class="jive-link-external-small" href="http://">http://www.apple.com/itunes/download
2) Open iTunes.
3) From the Store menu, choose Sign In.
4) Click the Apple radio button, enter your Apple ID, "[email protected]" and the password "apple0107", and click Sign In.
5) You will see a dialog saying this: "This Apple ID has not yet been used with the iTunes Store. Please review your account information." Click Review and follow the onscreen instructions to sign in with the account.
Here are a few things to keep in mind:
- If you forget the password for your Apple ID, you can reset it via Apple's iForgot website:
http://iforgot.apple.com
- If you wish to change your Apple ID, visit Apple's My Info site at http://myinfo.apple.com and sign in with the current Apple ID. Note that if your Apple ID is a .Mac member name, you won't be able to change it.
Should you continue to experience difficulty accessing or creating an iTunes Store account, please reply to this email with a detailed description of the problem as well as the exact text (if possible) of any error messages you receive.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
My billing address and full name (as specified by the bank in their statements and in their system) is the following:
XXXXX
XXXXX
XXXXX
TRUJILLO ALTO, PR 00976
You have my authorization to reset my account password and modify anything needed to have my credit card registered in your system.
Thanks!
David
On 1/9/07, [email protected] < [email protected] wrote:
Dear David,
I understand that you would like assistance in creating your iTunes Store account. If you would like, the iTunes Store team can review the information in your Apple ID to ensure that it is in the proper format and does not contain information that may cause our system to refuse to create an iTunes Store account for you. If your account contains such information, we can then edit it for you.
For security reasons, Apple requires that you verify the billing address associated with your account " [email protected]" before making any account modifications. Please reply with your billing address and your permission to reset the account's password.
The iTunes Store will verify your account information, reset your password, and send you an email with your new password.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dell Inspiron 700m Windows XP -
I have recently purchased music from itunes, it is on my computer but will not sync onto my ipod???
i have recently purchased music from itunes, it shows up on my computer but will not sync to my ipod??????? It shows on my playlist on the computer but will not transfer to my ipod
Is the iPod signed into the account that purchased the music?
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How to transfer itunes purchased music from one account to another on same family computer
how to transfer itunes purchased music from one account to anither on same family computer?
Move it to the /Users/Shared/ folder.
(58475) -
I want to tranfer non purchased music from my iphone 4s back onto my PC that I have re-formatted due to errors.
I have backed up the iphone onto my newly installed version of itunes.
All the purchased albums/songs have been tranferred.
I tried to tranfer by ticking the sync box but its says it will wipe the iphone and replace it with the new library which has only a fraction of my 1000+ songs.
I have read many reviews that say it can be done with a third party program but when I looked into this they offer free evaluation but want about £20 for the program but feel this can be done at no cost.
The itunes is saying my iphone can only be synced to one PC but the original one is wiped.
Am I right in thinking I should go ahead with syncing the iphone then do the restore. Im just worried that once its synced the music and photos/videos will be gone forever.
If I go down this route, I think I still need to know how to tranfer the non purchased songs from my iphone back onto the PC with the newly reinstalled itunes.Then you will have to purchase 3rd party software.
All Seasons wrote:
Am I right in thinking a should go ahead with syncing the iphone then do the restore. Im just worried that once its synced the music and photos/videos will be gone forever.
No. You will lose the music that's on the phone if you do that.
The iPhone is not a backup device. Restore the music to your computer using the backup you should have made of your data before you re-formatted it. If you didn't back up your computer, you will have to pay for software to try and extract it from the phone. -
Purchased music from multiple itunes accounts on the same computer
I mistakenly opened up two itune accounts and have purchased music using both accounts. The problem is that itunes won't let me download my purchased music from one of the accounts to my ipod. It will download all of the music from account "a" but none from account "b". Help please.
Hey chawk32,
Just play the purchased content from account B in iTunes. That should make a authorization dialog box pop up. After authorizing the computer iTunes can transfer that data to the iPod.
You can also click store inside iTunes then authorize computer.
Jason -
How do I set up my iphone 5 so that I can access my family account? Recently I purchased music from itunes using my apple id, and now I cannot find those songs in our cloud. I wanted to add those songs to my ipod. Do I have to buy them again using my husband's apple id?
Welcome to the Apple Community.
You can use different ID's for iTunes and iCloud.
Just delete the account in settings > iCloud and create them their own account.
if the children are minors, you wiil need to create and be responsible for each account yourself. -
My daughter has used my computer to log into iTunes and download music but now it won't let me download recently purchased music from my iPad onto my computer. I want to transfer the recently purchased songs onto my iPod so how can I do this now? iTunes now says that I have to wait another 55 days! There must be a way to do this since I have paid for them.
In iTunes sign out of your daughters Apple ID and sign in with your own.
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HT1349 How do I save my purchased music from Itunes to a external hard drive so I dont lose it?
How do I save my purchased music from Itunes to a external hard drive so I dont lose it?
Right-click(Windows) or control-click(Mac) any item in the iTunes library other than a rented movie, reveal it in the Windows Explorer or Finder, and navigate up the folder hierarchy.
(63453) -
How to transfer purchased music from iTunes
Can anyone tell me how to transfer purchased music from iTunes to my iPod without first downloading to a CD?
If you are using the latest version of iTunes (4.6), then you need to make sure your ipod software is up to date also.
When you have done this, authorize your music in iTunes by playing a few seconds of it, and it should transfer by whatever synching method you choose.
Get the latest updates here.
If you have done all this and still can't transfer it, post back with more info about what is happening.
EDIT.
Grrrr......must learn to type faster! -
I am having trouble getting back all my purchased music from itunes
Does music show in the Purchased tab in the iTunes store app on your phone and the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for redownloading ? Whether music will show there will depend upon what country that you are in - and even if music does show it will also depend upon whether it's still in your country's store.
If you aren't in a country where you can redownload music and you don't have copies of it anywhere, then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Purchasing music from other sites
I have tried to purchase music from other sites such as Tesco Music. In all cases they all require Internet Explorer! Having just switched from a Windows bases pc to an iMac I do not wish to go backwards. How can I buy music from other than iTunes?
If you are referring to Tesco's digital downloads, those are available only in copy-protected Windows Media format and cannot be played on a Mac. Other than the iTunes Store, only those download stores offering tracks in MP3 are Mac-compatible. I'm not sure if there are any available from the UK yet that are carrying major-label content.
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Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store" As I am new at this I don't know what I can do to remove this problem.
What country are you in ? If you aren't in the US and the address on your account isn't in the US then try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select your country.
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Purchasing music from store with CWM enabled
Hi
I have X6 that came with music voucher, 25 songs or something like that. In the beginning I was able to use the voucher just fine and downloaded bunch of songs, but I still have some credit left.
Later on, I bought N97 mini for my daughter. That one came with Comes With Music and I entered the code to same Nokia Music account. Everything was fine with that one as well.
After the above mentioned actions, I was also able to switch between CWM and purchasing songs with my credit in order to download music to both devices.
Now the store has gone through some kind of an update and I'm "stuck" with Comes With Music. I can still download the music based on the CWM subscription, but I can't purchase any music with my credit and I'd still like to do that to get music to the X6.
So, how do I switch between CWM and purchasing when I'm logged on into Ovi Music with one account?MRivera wrote:
What could I do to purchase music from another country by using my U.S. Account?
Nothing. You would have to have a credit card and billing address from Spain in order to buy anything from that store. This is a restriction placed by the record companies and not by Apple. -
Purchasing Music From Foreign iTunes Stores
I had just recently discovered the option of "My Store" at the very bottom of iTunes which enables customers to view other iTunes stores all over the globe. When trying to purchase music from the Österreich iTunes store, I found I wasn't able to do so. I received an error message, as shown above, stating that I was only valid for purchases within the US iTunes store. My question is simple: Why are US iTunes customers not allowed to purchase items from foreign iTunes stores? I do know that you must register to one country in order to begin your iTunes experience (when you first download the program) but does that choice of a country really limit you to your range of music? Is this due to various licensing laws or problems with converting currency? Also, if customers are not allowed to purchase items from foreign stores, why are they allowed the option to view these stores? Answers to these questions would be greatly appreciated. Thank you for your time.
Yes, it's all about copyright and licensing. Currency conversion isn't at issue. In order to purchase music from a particular store, you have to have 1) a valid billing address in the country and 2) a credit card billed to that address or purchase gift cards in that country. It is quite possible that one person could have valid residence and billing information for more than one country. My parents, for a long time, maintained residences in both the U.S. and Canada, so if the iTunes Store had been available, they could have had two accounts, one U.S. and one Canadian.
Yes, it seems at odds with our global economy but intellectual property law has really caught up to the twentieth century yet.
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