Purchasing Subscription

I've created an App Viewer ("Synergy Magazine" ) for Newsstand as a free subscription. I've noticed after subscribing to the app in Newsstand the "Purchasing Subscription" in the header bar just spins and the subscribe banner never goes away after subscribing. I also, recive an email that I've subscribed to the app. I have no idea if this effects the users subscription status with the app and Adobe Analyitics. Further, I don't now how to fix it. I've tried subscribing on other devices and run into the same problem. Is this a problem with the way I setup Free in Manage Subscriptions with apple or is it something I did wrong in App builder?

Yes, the subscription type is set to FREE and the correct ID is being used. No readers have faced the issue that I know of, but its still early. I will try doing a rebuild test. Should the subscribing method work the same in the Developer test build as it would in the Distribution app?

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Process of purchasing subscription reloads HTML banner in the library tab.

Hi there!
Finally I finished my first HTML banner for the library tab.
I have a collection of banners with different types:
- subscribe
- buy/download issue
- itunes link
- go to another tab
- watch video fullscreen
etc.
Everything works fine. Only one problem - during process of purchasing subscription my banner reloads four times:
- after "Sign In" dialog > Use Existing Apple ID
- before "Confirm Your Subscription" dialog
- after confirmation (or cancelation)
- and after "Share Your Information" dialog, there I finally got adobeDPS.receiptService.newReceiptsAvailableSignal.
Is this normal behavior?
Thank you!

The behavior you describe is consistent with other DPS apps.

Purchased subscription for Adobe Acrobat Pro says trial expired

I have a purchased subscription for Adobe Acrobat Pro; however, it says that it is a trial and it is expired. I called into support and they said it was because I had multiple subscriptions under my account but there was a manual fix I could make to fix it. I was told they were going to send me the steps to resolve but I have never received them and I cannot use Adobe at all now. How can I get this fixed?

Hi dbairsim ,
Kindly try the steps mentioned in the thread http://forums.adobe.com/message/6240216#6240216
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HT4943 Purchased subscription to twist and go magazine took payment but no magazine

Purchased subscription to twist and go magazine took payment but no magazine

I just had the same problem. I paid for Southern Lady and it will not open. I reported it to Apple, but it doesn't help the fact that I am not getting the product that I paid for!

Subscribe button producing infinite "Purchasing subscription..."

Hi,
We have already had our free multi-folio app approved by Apple, however we noticed that the subscribe option does not work as expected, there is no prompt to "Share your info".
We realised that there was a discrepency between the In App Purchase ID and the Product ID specified when creating the App. I have resolved this now so that it ties to the App to the correct In App purchase ID.
Before resubmitting an update of the App to Apple I'm testing the .ipa file, the subscription process now starts and it gives the prompt to share info, but then hangs showing "Purchasing Subscription..." at the top indefinitely.
I'm logging in using a sandbox test account setup in itunes connect, as specified in the documentation. Should the subscription process complete successfully using a test account or is this something that will only work properly once its live?
Is there anything else that could be causing the subscription process to hang at this point?
Thanks in advance for your help,
Ross

Hi Ross,
What you have in Itunes Connect is correct (Fathom1)
What you have in the DPS App builder is correct (Fathom1)
What you have in the Folio Producer is not incorrect but I would make sure not to use the same product ID you already use for your free subscription.
I would use a different naming convention, say 'com.Fathom.folio1' for the first issue, 'com.Fathom.folio2' for the 2nd issue ..etc
Please note:
What I mentioned earlier about 'product ID for your folios (DPS Folio Producer) matching an individual in-app purchase product ID (iTunes Connect)' is only valid for retail folios.
As far as I know you do not need this for a Free Subscription App.
See http://www.adobe.com/devnet/digitalpublishingsuite/articles/adding-digital-publishing-suit e-apps-to-apple-newsstand.html#articlecontentAdobe_numberedheader_3
I tested this by creating an App and I can confirm the fact you had '"Purchasing Subscription..."' looping at the top with no prompt to share info is due to the fact you used the Apple numerical ID instead of the product ID.
Last but not least, do check the status of your Free subscription in iTunes Connect.
If it's Ready to Submit, you'll need to select the Free subscription for the App and upload the binary .. watch out for that big yellow warning in iTunes Connect:

Do I have to pay VAT again if I purchase subscript...

Do I have to pay VAT again if I purchase subscription by skype credit?

In a normal world we shouldn't have to as we have already paid for it when we bought the skype credits. As of now i didn't receive any official response from skype and their chat-based so called "customer service" is a joke and of no use.

Apple rejection for failure to purchase subscription

One of our iPad apps built using DPS Viewer Builder (Version 2.1.130) has been rejected for failing to purchase a subscription successfully. I've submitted a sprint 20 and sprint 21 viewer, and both have apparently exhibited this bug and been subsequently rejected. See Apple's reason (identical for r20 and r21 viewers):
Jun 29, 2012 01:30 PM. From Apple.
2.2
We found that your app exhibited one or more bugs, when reviewed on iPad (3rd Gen) running iOS 5.1.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.
When the user attempts to purchase a subscription, an activity indicator is displayed indefinitely and the subscription is not purchased. If the user quits the app and restarts, a blank screen is displayed in the storefront and the app freezes.
So far I have not been able to reproduce this bug. On my developer and adhoc builds, subscriptions purchase successfully each time. Obviously storefront issue (we have a custom html store) is ours to debug but I need to reproduce this subscription error in order to do so.
Has anyone else seen this issue? If so, do you have a more specific and reliable reproduction sequence to get it to happen?
-Jen

Do you have renditions in place for your folio? If so, please make sure the folio title, productID, and publication date are exactly the same. For the publication date, you need to set it manually to ensure that the timestamp is precisely the same as your other rendition files.
If that isn't your case, please follow up with me at [email protected]<mailto:[email protected]> with your productID and I'll do some research.
Thanks.
// James Roche
// I was born lucky

Lightroom 5 defaulted to my Trial version. Can you please advise on what I did wrong? I can provide the serial number for the purchased subscription.

History - I had a 30 day trial version of Lightroom back in October. One small catalog of 1500 photos were contained in it. When I was prompted to upgrade, I incorrectly selected the option to "choose a different catalog" which prevented me from seeing my recent photos in Lightroom 5. It appears that my version of Lightroom may be a trial version instead of the version for my subscription purchase. Can you please help me with this? I will be glad to provide the serial number as necessary.

Without proper system info and other details nobody can tell you anything. for the time being, try another browser...
Mylenium

Failure to launch after purchasing subscription and installing.

I downloaded the Acrobat Pro trial on my laptop and it works file. I purchased the monthly subscription, installed it on my MAC desktop, and it fails to launch. How can this be repaired? I saw a similar question with no answer. Does Adobe offer any real technical support for their products besides these forums?

Hi,
Please try re-activating the Acrobat.
Go to Help -> Deactivate.
Relaunch
Help -> Activate.
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Regards,
Anoop

How to cancel an a purchased subscription

i have recently purchased adobe reader subscription but it didn't work i want to cancel the order and get refunded

Hi parwiz Ahmad Noori,
Happy New Year! The resource below will explain how to cancel your subscription.
Manage your auto-renewing subscriptions - Apple Support
http://support.apple.com/en-us/HT202039
Use your iPhone, iPad, or iPod touch to manage subscriptions
From the Home screen, tap App Store.
Tap Featured from the menu at the bottom.
Scroll to the bottom of the page and tap your Apple ID. If you don't see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.
Tap View Apple ID.
If prompted, enter your password and tap OK.
On the Account Settings screen, scroll down and tap Manage App Subscriptions.
Tap the subscription you want to manage, then choose a subscription category.
Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
I hope this information helps ....
- Judy

Can't install purchased subscription edition of PS CS6

1. I've been testing PS CS6 Extended for 30 days, trial period now ended. Software uninstalled.
2. Purchased a monthly subscription (Photoshop CS6). I got a welcome email and a link to https://creative.adobe.com where I am supposed to download the software.
I found Photshop CS6 Extended and after installation, when starting photoshop, a popup window is telling my that the trial period has ended and I need to purchase a full version...how do I proceed...I've just paid for a subscription. is there a special installation software for the subscription version? The only one I could find after clicking on the link in the welcome mail is Photoshop CS6 Extended and my system says it's no longer valid (due to the expired trial version which seems to be stamped in my system)
What do I do?
Thanks
Rgds Henrik

I have tried that. I've upgraded to the lastest Application Manager. CS6 has now been installed through that application. When I get the trial ended popup window, I click on "License this Software" and use my AdobeID to log in. Then all I get is a field where Photoshop wants me to submit a serial number, which I don't have because Photoshop is supposed to "recoginize my subscription" which it clearly does not.
IS the subscription version of Photoshop the full "Extended" 3D version? Because the popup window refers to "Photoshop CS6 Extended" but when reading about the subscription edition on your website, all I can see is "Photoshop CS6" without "extended" being mentioned. This also was the case when I installed the software through the app manager - no "extended" was present in the list. I'm thinking PERHAPS the previously installed extended trial version has data written all over my system messing up my "downgrade" (if the subscription is the lighter edition that is)
Adobe, you really should work with serial numbers instead...this is a pain and I am loosing days of work because of this

Purchased subscription to adobe reader will not let me use it

I purchased the subscription to adobe reader to convert pdf files to word documents and the charge is on my credit card but the subscription does not show up under my subscriptions in my account and keeps asking me to purchase a subscription when i am using adobe reader

Do you mean Adobe Acrobat? Reader is free software used for reading pdf files.
You should try to contact Adobe Support either by chat or via phone for this problem.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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Hi guys i just purchased my 5th subscription, my credit card was successfully billed and I have a receipt from Skype. But it still shows that I have 4 subscriptions and I cannot make calls using the subscription I have just paid for.
Please help. Having no support at all is very frustrating. Order ref 524523807

Hi,
Your 400minutes subscription will be reset on the 9th.
If you purchase the same subscription twice during the 30days then it won't add more minutes to your account it will only extend your subscription. It will only add extra 30days to your remaining days, but subscription minutes are still reset on the 9th
Additional info about subscriptions: http://community.skype.com/t5/Subscriptions/All-about-subscriptions/td-p/127968
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Purchased subscription but can't access features

Hello,
I purchased a monthly subscription to Acrobat Pro. I paid.
Then, I downloaded the product. However, it opened and said "start your free trial."
So it appears I am only in a free trial mode.
I can't access many Pro features, such as "Tools" and "Preflight."
This is annoying. Please help.

Hi theskyking,
There's no difference between the trial version and the full except for the number of days of usage. The trial is good for 30 days.
Since you have purchased the subscription, you can license the trial software by entering your Adobe ID.
The subscription is linked to your Adobe ID.
Regards,
Rave

Purchased subscription, But Can't make call

I purchased Skype “India 800 mins subscription” on 27.12.2013 Odr.Ref.No.[removed for privacy] and the 800 mins was finished on 04.01.2014. So i purchased again same subscription on 04.01.2014 Odr.Ref.No. [removed for privacy]. And ma Email I got the message your order was delivered. But if I try to make call its not going / connecting …..Please help.

I think this page page from the Skype support website may help ;
https://support.skype.com/en/faq/FA10416/why-isn-t-my-subscription-working
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Purchasing Subscription

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