Purple screen - cannot play downloaded films on my mac

I rented a movie from the iTunes store, but when I pushed play, I only see a purple and green screen with lines that flash. I can hear audio, but can't see anything. It doesn't help to play the video in Quick Time either. I get the same problem.
I have been searching for a solution for hours, but only find old posts on how to fix this when running Windows. I have a Mac, Airbook. It's 2 weeks old...

What model iPod do you have? Games can only be played on the 5th gen iPod (iPod video).
I ask because you are posting in the forum for older iPods which do not support games from iTunes.

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