Puzzle & Dragons Z + Puzzle & Dragons Super Mario Bros have not received the Free Bonus Item

hi i pre-ordered Puzzle & Dragons Z + Puzzle & Dragons Super Mario Bros i have yet to get my Free Bonus Item the Puzzle and Dragons Z - Arkvelza the Death Skydragon - Nintendo 3DS [Digital Download Add-On]

Hello redrum1180 and ZAquanimus,
Puzzle & Dragons Z and Puzzle & Dragons Super Mario Bros. Edition looks amazing and thank you both for pre-ordering with us!  
I apologize for the delay with your code and I'll be happy to see what's going on.   Please send me a private message by clicking the blue box at the end of my signature.  Make sure to include the "Customer Service Pin" from your purchase receipt or BestBuy.com Order Number.   
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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    I'd like to start by welcoming you to the forums!  We appreciate you taking the time to post about the Puzzle & Dragons Z + Puzzle & Dragons Super Mario Bros. Edition.  I'll make sure to pass along this information to our Gaming partners for further review and correction if necessary.  Also, we do offer the Price Match Guarantee for qualified products.  
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