PX4-300D blocked 95%

Hi,
Yesterday I switched on the PX4-300D and it was blocked starting up at 95%. I don't have access to the web page and I can't do anything.
I shutted down pressing the power button for a long time and I restarted it but it keeps at 95%
I have sent an email to the support contact but I haven't receive an answer.
What can I do?
Thanks.

Hello danijoint
Usually devices hanging at 95% boot is due to a firmware or disk error.
I recommend that you try the following:
-- power off th unit, re-seat all disks, then try booting again.
-- If you were receiving an error for a specific disk before this began, please remove the disk and try booting without it.
-- try swapping disk 1 with one of the other disks in the unit while powered down. Then try booting again.
-- If the above does not work, you can try disk/bay isolation by trying to boot the unit each disk one at a time, we recommend trying each disk in each bay.
-- If there is still no change, try booting the unit without disks to see if the unit can boot on it's own as it should.
Please contact support if there is not change or if it can't boot on it's own.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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http://support.lenovoemc.com/

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PX4-300d is blocked in startup with 95% for 2 days already ! HELP !

Hi
My PX4-300d 4 disks 1 Tb , has 1 year and gave an alert about disk01 . Made a restart from EMC control panel ( normally this was solved this way in my old Iomega NAS) and now after power up a bar with 95% is presented on LCD and i cant get acess to nothing . this is already for 48 h , cant be a rebuild of the RAID , itsblocked ...
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drive led is blinking sometimes
What shall i do to try to recover my info?
1-power off ?
2-remove and substitute drive that gave error? theorically system should work with only 3 drives ,
3-back button reset ?
Regards
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I'm sorry, I thought you already had a spare drive available. If you bought your device a year ago and registered it, then it should still be in warranty. Or if you have the original purchase receipt, they will be able to update your warranty and replace the hard drive for you per the warranty.
You might have to shut down the device when you replace the hard drive (I would shut the device down anyway to avoid further problems and data loss). Your data should still be there as long as no other drives fail. If you need to do data recovery on the hard drives, you can connect them to a Linux based device that will be able to read from the drives and retrieve the data.
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Px4-300d recovery don't work

Hello,
I have a px4-300d with version 4.1.110.33149 and with 4 dd 3TB.
I am raid 5 mode with data 2to top.
I had a crash dd No. 3 and I followed the replacement procedure for the new dd (clean).
I replaced the dd and data recovery process is started. I know this is long but it's been two days since ca shows 0 % and I can not enter to the interface. The white top light flashes every second and the blue LED below blinks once every 30 seconds .
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hello,I have a px4-300d with version 4.1.110.33149 and with 4 dd 3TB.I am raid 5 mode with data 2to top.I had a crash dd No. 3 and I followed the replacement procedure for the new dd (clean).
I replaced the dd and data recovery process is started.I know this is long but it's been two days since ca shows 0 % and I can not enter to the interface.The white LED flashes every second and the blue LED below blinks once every 30 seconds .The stop button stops responding over time unless I support and that makes a sudden stop.I raised the same procedure twice and it does the same thing every time.I am in the same situation it has been two days since it is blocked. Do you have a solution to this problem ?

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If you are unable to get into it you will not be able to do the factory reset. You can try booting in buy removing one disk at a time. If you are still unable to then tech support should be able to supply you with the imager and try flashing it. I would keep it at 4.0.8 also,

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Hello,
i'm having a MAJOR issue with a PX4-300D unit in which all shares ARE EMPTY.
unit has been working nonstop for 2 weeks, already running latest 4.0.6.19294.
It has 2 volumes, each one with different shares(and different snapshot).
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Hi Mastsrl,
Unfortunately, there are only a few options in this situation. If support cannot rebuild the RAID and get the data back using SSH then you will need to have a data recovery service retrieve the data. It is important to have your data backed up to multiple locations in case situations like these occur.
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Px4-300d shuts down/powers off while on UPS battery, regardless of remaining battery level

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Hi easy-e,
What is the firmware version on your device currently?
LifeLine-based network storage devices should remain up and running normally using only UPS battery power until the UPS reports remaining battery is less than 3 minutes or below 5%. At his point, device shutdown will be triggered and your network storage device will gracefully shut down.
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What Universal Power Supply (UPS) models are compatible with my ix or px network device?
APC UPS not working with network storage device
If it is not shutting down properly, I would suggest contacting technical support to see if they can troubleshoot the cause of this problem.
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I did check permissions and all the stuff that you would regularly check (connectivity, ports etc). Seems to me the script that is being generated from the UI is a bit too smart and is in fact outsmarting the NAs itself.
I also suspect that the fact that I could set up the first job and not the second is that the second job goes to a subfolder of a shared folder. Or that the shared folder's name starts with an underscore "_" . But these are just my guesses - I cannot verify this yet.
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Hello fimine
I recommend double checking that the remote server's folders that are not being seen by the px4 are infact shared from that remote machine. If they are not, copy jobs will have problems accessing the folders.
I also recommend trying to use the remote machine's ip address for now to see if there is any change in behavior.
If the issue does not happen when using the ip address, it my be an issue with how your network's DNS is setup.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

PX4-300d media server don't work

My media devises can't see all the media files, only a few. When i force a mediascan, it's some other of my files they can see. It worked when i got the PX4-300d and i have not changed any settings, only upgraded the firmware everytime a new was avalibel. All files is shown when i browse from a laptop with Windows.
What to do to get it working again?
BR Johnny.

Floppy3,
You would need to contact support for an imager:
https://lenovo-na-en.custhelp.com/app/ask/
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Sometimes you can find them places like Nas Central:
http://www.nas-central.org/wiki/Main_Page
Are there any obvious differences between the files that it can and can't see?
Size, files extensions, naming conventions, etc?

Px4-300d, no gui access, stuck 95%, lost shares, unstable

Hello,
i'm having a TON of issues with a px4-300d unit with 2x1tb drives:
1) with sw 4.0 (cant remmber the exact subversion) webgui stops responding after random days, but otherwise unit still is accesible
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3) yesterday afternoon uniot could not be accessed anymore, after a powercylce it gets stuck in 95%, following another thread i removed disk 1 and it booted, but it lost ALL shares(in webgui, if you go to shares it stays there for a minute then empty) but i can see the volumes in the disk management.
Powercycled then readded drive 1, booted ok started rebuilding, same, no shares.
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Shares are STILL empty AND i have no "add" button or anything, it just stays there.
Checked drive status there's no smart failure or reallocs, dmesg also is not showing any particular error.
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This is a RMAed unit from february 2014(prev unit failed similar to this one, but instead of losing the shares, it lost all DATA inside them, after debugging it turns the internal usb flash drive was corrupted).
OFC the unit is now out of warranty...
All in all so far it's more reliable to put data on a floppy drive than on this unit, it fails in the most basic of functions which is to safely keep data, confidence in this model unit is zero

Wesley,
it's raid 1
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188 is not present, the other 2 values are at zero on both drives.
Drives are Hitachi Ultrastar A7K2000 (the ones that came with the nas itself).
After the reconstruction is complete i did a fs check and rebooted, shares ae definititely still gone but i can't create new ones!
when i press the create shaes it stays there in "waiting" for a minute then the share dialogs apear, i select the volume i want and create a "test" share then the gui stopped responding, i reopened it, went to shares, nothing, create new share "test" and it tells me "A Share already exists with the name 'test'." Yet nothing is there and if i browse via SMB or FTP nothing is there
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Px4-300d stuck on boot 75% - HELP!!!

Hello all,
Yesterday I upgrade the NAS to the latest firmware: Firmware Version 4.1.104.31360 for px4-300d
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Is there way to overcome this issue? I have lots of data inside without any backup plan behind.
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Hi there,
I wish I could help.
Unfortunatelly, I never had this file. no one provided it for me. only the local service center took care for this problem by restoring the firmware. they refused to give it to me.
If you do get it, it would be great if you can share it. (in case we would have this problem again).
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A

Iomega StorCenter px4-300d share access

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Hello HCH_Allegro
Is the primary unit showing any drive/storage alerts in the system status page or in the event log?
Do you have media server enabled in the primary unit's web interface? If so, try disabling the feature restart the unit and then try accessing having the remote unit connect the cloud.
Also with the cloud edition devices there are both the Remote Access and Personal Cloud options. If you are trying to have both enabled at the same time it can cause problems like you have been experiencing. Currently Remote Access is no longer online via TZO(DYN), so personal cloud should be the only remote option enabled.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

LenovoEmc px4-300d loud hard disk

I have a strange issue with the px4-300d. When it is set up with a storage pool only with no volumes, it is very quiet. But as soon as I create a volume, it starts making a very regular and loud, clicking hard disk noise. It's as if it's seeking or writing constantly. The system has 4 2tb drives in a RAID 5 configuration and I'm trying to set up a volume that fills the total amount of space. I also have another identical px4 and it works normally with no noise with the same type of configuration. What's up?
Solved!
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Hi Fluxley,
What firmware are you running on the device? Any loud or clicking noise coming from the hard drive is never a good thing. It may indicate a failing or malfunctioning hard drive. How long have you had this device? Are there any error messages on the event log? If the device is still covered by the warranty, I would recommend contacting technical support to have them troubleshoot the device and replace the hard drive if necessary.
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Disable PX4-300d power on automatically

I have PX4-300d running 4.0.2.9960 for evaluation purpose. After supply power to the unit, it immediately power on automatically. Can I change this behavior to keep it power off?
Solved!
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kositapan,
You are correct, this is the behavoir of the device when it initially detects an active power supply is plugged in.
There is no settings or workaround for this as it is based on the hardware itself. The best thing that can be done to prevent the auto-boot is to keep the unit plugged in and shut it off as normal when the unit is not in use. If the unit is shut off it is not consuming power and would prevent the auto-boot up.
Have questions and need answers?
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Px4-300d port forward iptables 50000- https

Hello. I've searched for similar problems but they weren't exactly the same.
I now need to open a https connection to my px4-300d to share folders to specific users.
I already open a portforward to SSH connection which is working fine.
ssh my.ip -p 50001 gets me to mynas.internal.ip:22
I've created a similar rule on port 50000 to port 443, and it starts to connect. I get the certificate out of date error, but then the connections just hangs there on an empty page.
On wireshark I can't see much more, only that my router/pc starts the TLSv1 session, but right after it sends a [FIN, ACK]
Any ideas please?
Thanks and regards.
Dave
Solved!
Go to Solution.

That is not fully true. Once you know the external ip adress of your network you can access your device both via https and ftp. eg.g. https://<external-ip> or ftp://<user-name>:<user-password>@<external-ip>.
(have not checked if this is true when cloud has never set up)
Bearing this in mind you can configure your router to use an own dyn-service with same portforwarding rules as with the cloud..........
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

PX4-300D blocked 95%

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