PX4-300D does not recognize APC Back-UPS GS 500 (BG500)

I have one of APC's newer Lithium battery based UPS (BG500) - when connected to my Win7 PC via the included USB cable it is instantly recgonized as an UPS by Windows but when I plug the USB cable into my PX4-300D it is not detected.
Older APC UPS models are detected fine by the PX4-300D so there is nothing wrong with the PX4-300D
Are there any plans to support this APC UPS model?
Here is a link to the production information
http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=BG500&xtmc=APC%20GS%20Pro&x...
Solved!
Go to Solution.

Hello TheOtherPete
All Iomega / LenovoEMC LifeLine devices use the USBHID-UPS driver. From what I have been able to locate so far, as APC does not seem to have released documentation on the unit in question yet, it seems the BG500 works with the snmp-ups driver.
There seems to be similar reports from other Linux NAS and computer users regarding this APC model. At this time I recommend contacting APC to confirm what the unit's supported driver actually is and if USBHID-UPS driver support could be added.
At this time I have not heard of any changes being made to add other ups driver support.
I recommend checking here to locate a UPS that uses the USBHID-UPS driver.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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