[PX6-300D] Access permissions problem with shares

Hello,
Let me explain the problems.
When i try to connect one share to PC by mapping network device everything is normal - we have access to the storage and so on, but when i try to simply type the \\address\share in explorer i'm receiving "\\address\share is not accessible" popup window.
Strange here is that i can access the \\storageDevice but i can't access the \\storagedevice\Sharename
With lot of clicking and editing accounts in px6 i didn't received results, but i tried to increase the security for local network encryption to Always and voila i received access to the share and 15 minutes later i loss it again. (worked one time only)
My big problem is that i use Acronis backup solution and the software can't find the share where the backups are.
In last 10 days i have 5 successfull backups and 5 failed due to access problems with the device.
Can any one help?
Solved!
Go to Solution.

Hello Stimar
Is the unit connected to a domain controller? Are you having issues accessing the shares using a domain user or a local user, both?
If connected to a domain, have you set a preferred server ? If not, the unit will use the DNS under the Network page to try resolve the AD server. You will want to make sure you have the correct preferred server or DNS or you may run into permission issues.
Double check that the user(s) have at least read access permissions from the web interface, if you have the file level encryption option enabled, you may need to adjust permissions from your domain controller as well.
If you are on a different sub-net than the px6 that can cause share access issues.
If the above suggestions do not help, LenovoEMC support should be contacted.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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