Q: I got some trouble in my Creative Suite product. I tried to reinstall it but failed.

After you uninstall the product, you can download   Adobe Creative Suite Cleaner Tool. Run the tool and install the product again.

ronbev765 wrote:
My iMac tried to recognize a newly purchased software program and failed to do so. Do I have to do anything else to download software.
Ron
If you downloaded it then presumably it downloaded as a compressed file, likely a .dmg file.  If so double click it to mount the dmg as a folder on your desktop.  Open the folder and you will see the files.  Drag the folder to a location of your choice. e.g., Applications).  Then you should be able to execute the application in that folder.
Just to confirm, when you said you "put the software in the iMac", what was the name of the "software" file you copied?

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