Q10 and apptix exchange

I have a client who has a Q10 and continually has issues with his q10 loosing connection to the server and not receiving or emailing out. The only fix for him is to delete the account and add it back.
I had his account on a Q10 simulator with no issues and his outlook and other devices are fine..
He even got a new q10 with same issues.
I erased backedup and resotred his entire profile to a new email account and still does the same thing.
any ideas?

where do I see 10.2.2? Well, installed on all of my BB10 devices, for one. 10.2.2.1531. Depending on how you are looking for it, you may or may not see it. If you are depending on the on-device update or LINK, then you will only see what your carrier has approved. But, via Sachesi or AutoLoader, you can install any OS for which you obtain the necessary files.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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