Q10 - BBM Video Dilemna

I recently upgraded from the Torch to Q10. Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right? But why can't I? I can only do a BBM Video Chat when I'm in a wi-fi area. Please help.

I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry. I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?

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Q10 BBM

First of all I want to know if the BBM is part of the OS update or not, because I can't find the app in app world!
Secondly, I have few problems with the BBM:
1) I can't see some symbols characters.
2) It doesn't vibrate when I receive a PING!!!
3) The display pictures most of the time are very small, I have to rezise the picture or just save someone else's dp.
4) I don't have the video or voice call features.
Finally, I have to wait like 8-9 seconds when I switch the keyboard to another language.
Please help!

hello de_bleu,
as far as I know, for the Z10 and the Q10, BlackBerry Messenger is part of the OS.
1) what symbols are you talking about?
4) are you using 3G or Wifi? Does Etisalat allows you to use BBM Voice and BBM video?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BBM Video

The other day a friend of mine wanted to test his Playbook video chat so he sent me a text message telling me that he would be calling within the next few minutes, soon after I received his message I hear my Playbook ringing for a Video chat, as I was going to pick it up I then notice that the Z10 was also ringing for a BBM Video, so I answerd with the phone and it was my friend on his Playbook calling, I thought that it was only for BBM to BBM, but it also is good for calling Playbook
That is great, two thumbs up
Using the Playbook and the Z10 and the Z30 and loving them
Martin

That's sweet that it actually notifies both.
I have been assuming that the video chat would work on either, but since nobody on my BBM has their Z10 yet I've been unable to test this.

BBM video contact not available

I have a z30 and the wife has my old z10. When I try to connect bbm video to the z10 it says contact not available for bbm video,
What am I doing wrong? I'm new to bbm as it is

Hello
Welcome to http://supportforums.blackberry.com
I suggest the following
To see what you can do Video Contact Calls
Join to contact, then press the Button All
Here choose BBM Video
The contacts shown in BBM list are the ones you can make video calls to those who go online connected
Enter the contact's profile and choose BBM Video.
Regards.
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BBM video chat has no voice???

Can't hear anything on BBM chat, neither can the other person hear me. Help, this is rather frustrating
Solved!
Go to Solution.

Start with a battery pull on both ends. You and the other user should both remove your batteries while your phones are powered on then replace them and try a BBM video call again.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Q10 bbm display picture frozen/not changing

Please whats the way forward with the Q10 bbm dp not changing that several users are experiencing? Technical kindly give us an update as several complaints have already been lodged on this forum.

I have had my Q10 for about 3 months and its been a rocky experience. After about 20-30 call log entries, it begins to mix my contacts. Now I have not been able to change my BBM display picture for over a week. And yet I find there are several threads on the Forum about users having this problem but no solution. Is BB Technical listening?

BBM Video Chat Offline

Yesterday I could chat with my BBM contacts with video chat and now today the option is gone! The video camera icon is gone from any of my BBM contacts that I can chat with. And anyone trying to video chat with me it shows that I am offline! Anyone have a fix for this?

Hey Mischek,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Those updates are correct for your BlackBerry Z10.
If you're connected via a Wi-Fi connection I would make sure your wireless router has these settings whitelisted: www.blackberry.com/btsc/KB26816
Also have you tried to make a BBM Video/Voice chat to several different contacts?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Q10 BBM works in wifi without data plan

Hi there,
Planning to buy a BB Q10.. i heard some news that Blackberry Q10 BBM works in wifi even without dataplan? please confirmed.. Thank you

YES, normally the new devices are fully functional on WI-FI.
Of course a data plan provides you with more mobility... but not more functionalities.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Bbm video not working

My wife just picked up a new Q10
I already have a Z10 but didn't have anyone to bbm chat with. When we tried today there was an error saying problem with the network connection. But both phones were connected to wifi here at home which was working fine at the time for everything but chat. Any ideas on how to fix this problem.
Thanks in advance. John
Solved!
Go to Solution.

I just disconnected my wifi connection on both phones and it worked fine. There must be a problem with the wifi
Wifi shows connected but there is something wrong

Q10 bbm display is blurry

Just got a BlackBerry q10 and found out each time I upload a picture on the bbm display is always blurry.
Please what would the issue be and how can I sort it?
Solved!
Go to Solution.

This is what I found..
Should use around 128x128 or nothing bigger than 20KB for BBM Display picture
http://forums.crackberry.com/blackberry-z10-f254/bbm-profile-pic-question-772349/

Q10 bbm and skype, tango

Hi, I just acquired a Q10 . it doesnt allow me to use the bbm.
it says the associated email address i give is incorrect or temporary error of server??
also i am unable to download skype or tango to it?
can aomeone pls help?
thank you!

Hi daz007,
Welcome to the support community!
This KB article may help you out with the error you're receiving in BBM. "Temporary Server Error" or "There is no BBM account associated with this email address" is displayed when attempting to move an existing BBM account to the BlackBerry 10 smartphone. http://blackberry.com/btsc/KB33652
Could you please tell me the full error message you receive in BlackBerry World when trying to download applications?
I look forward to your reply.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Bbm video or voice call

Hi, Could anyone tell me why the video or voice call feature on bbm doesnt want to work. I have a friend also with a z10 and whenever i try making a video call to him it says contact is not available for video call, yet all his settings and thing are correct on the phone

Are both of you on WiFi at the time?
It could work over the mobile network UNLESS it is forbidden by one of your mobile network providers, OR if you have the BBM app settings to "Allow BBM Calls over mobile networks" disabled. Open your BBM app > swipe down from the top of the app to the settings > scroll down and enable that feature.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Q10 bbm display picture

Hello , please I need help my q10 is not changing my bbm display picture and I tried to restart it and even swipe out the device and still the same problem it's started 4 days ago

Apparently a good number of Q10 users are experiencing this problem. Can someone from technical pls tell us why the problem and how to resolve it. We made a big investment choosing this product and we at least deserve a way forward. Thanks.

Q10 bbm profile picture not changing

My blackberry bbm display picture is stuck and not changing since 3 days! I tried every possible way i could think of and its still not working
please help!

My husband finally fixed his Q10 problem by reloading BB OS. Here is the link that he used.. I hope this help http://www.wix1.com/forums/showthread.php/13275-How-to-reload-the-OS-on-a-BlackBerry-Z10-or-BlackBer... PS. The easy way didnt work for his phone.. So he used the one with Internet explorer. Good luck!

Q10 - BBM- How to cancel invitation sent to another person to join existing chat?

Hi all I am using a Q10 and my carrier is DIGi from Malaysia. While i was chatting with a friend using BBM, i accidently invited another person to join our chat. How do i cancel this invitation? The third person have not accepted or even received the invitation. The invitation is not delivered yet. I do not want to end my current chat and restart a new one because i need the chat history. (I tried to copy the chat history. Also tried to email the chat history. But it does not copy the whole chat history). Appreciate everyone assistance. Tq.

Sorry, it is not possible to cancel or retract the sent invitation.
The only solution is to do as you mentioned, end the chat.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Q10 - BBM Video Dilemna

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