Q10 chargers

I have a new Q10, (also a Z10 and a Playbook). The Q10 was bought on eBay at the suggestion of the manager of the local T-mobile store, who was unable to provide one.
The phone itself works great, but the provided charger did not charge it. A red exclamation appears on the battery icon.
The vendor has been very good about it, and has provided three other chargers, none of which will work on the Q10. They also provided a "free" car charger that does work.
These are the small cube type chargers with a USB port and sync cable. They carry the BB logo.
I can charge the Q10 through the sync cables from my laptop, I can also charge the Q10 using the chargers for my Z10 and Playbook. (The Z10 charger appears identical to the Q10 chargers that don't work). The Q10 chargers will charge my Z10, just not the Q10.
The Q10 is an unlocked AT&T phone that I am using with a T-mobile SIM card on the T-mobile network. The OS version is 10.1.0.2121.
Can anyone cast any light on this situation?
Solved!
Go to Solution.

Because your Q10 chargers will charge your Z10, we can rule out the possibility of them being data cables only. A common suggestion when issues arise is to make sure you're running the most recent OS, which you're not. Before racking your brain any further, why not bump up to the newest OS available and try charging your Q again.
The easiest way to update your OS is with Sachesi. @John_Clark has written out a great tutorial for doing it:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
Start with that and we'll pick up from there.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

3.75 W AC adapter Rating required (Supplied with Q10)

Could someone assist.
I have two a/c addaptors both applicable for BlackBerry, however the rating is not the same.
I need to know which one I must use with the Q10.
The ratings I have are as follows: [Both have the same input values of 100-240v - 50-60Hz 150mA]
Output: 5V===750mA
Output: 5V===850mA
Tx

Either one will work properly. I have the documentation that came with my Q10 (SQN100-3) and it lists 45 different BlackBerry chargers that are approved for use with the phone. The 850mA will charge it quicker but either one will get the job done.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Sprint says Q10 can not access internet/data in Chas/Hunt WV area

So I upgraded to a new Q10 and spent a few hours loading and configuing all my emails, etc.
Driving to work this morning, I noted that there was no emails received after I left my house (wifi-enabled). Tried to open the Browser and received the error stating there was no connection to the internet. Wasted most of the workday fiddling with the settings --- no joy. So on the way home I stop at the Sprint store. I walk in and showed the guy my phone and said, "I need some help with this."
He immediately said, "No internet or data?" Dayum. He went on to say that BB 3G/4G v10 won't work in this area and that BB was aware of the problem. Something about Sprint sharing towers with Intelos and the phones won't recognize something. Over my head, but all other smartphones work here...just the BB Q10 won't.
Really bites --- when I'm on WiFi the thing rocks and is everything I need in a smartphone. So much better than my daughters iPhone 5...except for this.

Not sure if the same but
my brother is unable to get Data on his Sprint iphone unless its on LTE and most where he is is not LTE enabled.
It still makes calls and recieves calls but no data.
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Q10 stuck at reboot after software update - PLEASE HELP

Hello
I was checking for software updates for my Q10 yesterday and was informed that there is a new update
I clicked on download and install, and it asked me to reboot when it was done. After that it loaded very slowly until it reached 99% 6 hours later and it remained like that for 12 hours
What I did this morning was remove the battery and sim card and I reinserted the battery, the same thing happened again and it is moving very very slowly
Can you please help?? I would rather find away in which I do not loose my BBM contacts since I have not backed up my phone...are the contacts stored on my blackberry ID or will I loose them if I reset the phone?
Thank you very much

It finally powered on after 3 battery pulls, but now it does not make or receive calls (((
Everytime I connect it to blackberry link it says software update available, so I clicked on install, it said downloading update and then nothing happens, the download bar becomes full then nothing changes
I also tried to reload device software, i got a message saying checking repair software and it stayed like that for 3 hours then the device rebooted but nothing happened at all
I even tried redoing the software update from the phone itself 3 times, everytime it would say update successful but the phone would still not make or receive calls
Please help I dont know what to do....could the problem with blackberry link be that im using it on a mac??
I appreciate your help

My iphone won't charge and won't play music anymore. I have tried reseting it and switching it off. Have tried 3 different chargeres and even a car charger. Does anyone know what could be wrong and how I can fix it?

I have an iPhone 4 not quite 2 years old. 2 nights ago my iPhone was on its charger and it kept vibrating as if it was being disconnected and re-connected from the charger. When I looked at it had an "error" message but now I don't know what that was as it was 3am and I was half asleep. I just diconnected the charger and the battery read fully charged.
The my volume wouldn't go up or down. The box with "ringer" in it came up but no bars at the bottom to show the volume is increasing or decreasing. It would not play music out of the speakers either even though the screen showed it was playing and it would not work in our dock/speaker unless I used bluetooth and even then, if we touched the volume button on the dock it would switch off.
I tried a "hard" reset 3 times and tried switching it off and on 3 times with no success.
I tried 3 different chargers including a car charger, plus the speaker dock with no success.
It is now out of battery and I cannot charge it.
The iPhone also would not back anything up prior to the battery going flat.
I just need to know if it is fixable or do I need to start looking for a new phone?

Welcome to the Apple Support Communities
See "The drive accepts discs but they do not mount or are automatically ejected" > http://support.apple.com/kb/HT2801

Blackberry needs to sort out he brightness issue on the Q10 - Its very bad

Blackberry needs to release an update for its Q10 device ASAP. The device has brightness issues since it was launched. In a response to a Forum member's complaint about the screen dimness, a support staff here said that's how the device is made with no auto-brightness toggle to conserve battery. I believe customers should be given the options to turn on or off this option as they wish. Please fix this problem BB

No he doesnt have a screen problem Jason. It is the Q10 that has a screen problem. Stop misleading people here. Blackberry needs to come up with a fix. The fact that they are not even responding to peoples' concerns on the Forum shows why they will continue to suffer pooor sales.
I am extremely disapointed at Blackberry!!

Q10 buggy stuff with text entry making me sad

I impulsively replaced my 9700 with a Q10 instead of the S4 i wanted, and now i regret it. I am hoping these are just user errors as I want to love the Q10 and it's lovely keyboard.
Two major issues:
1. Autofill -- how the heck do you turn off text auto fill when typing text into the browser?? it offers me three autofill options of full sentences. So yeah, how many sentences do you think start with THE or I that I want to repeat??
2. Word Substitution -- after going to great lengths to re-set up all my favourite word substitution short cuts, none of them work when typing text in the browser. They once worked fine texting or in emails, but not browser text. However, after a couple battery pulls, Word Substitution does not work in any text entry function. Lovely.
These are my settings
>System Settings
>Language and Input
>>Display Language: Language, Region, Measurement System
>>Text Input: Input languages, Prediction and Correction, Spell Check
>>Other Input Methods: Voice Dictation
Prediction and Correction
>> Prediction Display
Show Predictions: OFF
Correction Behaviour
Auto Correct with Spacebar: OFF
Word Substitution: ON (that said, turning it on or off makes NO difference)
Auto Capitalise: ON
Period Shortcut: ON
Learn New Words: OFF
please help

I impulsively replaced my 9700 with a Q10 instead of the S4 i wanted, and now i regret it. I am hoping these are just user errors as I want to love the Q10 and it's lovely keyboard.
Two major issues:
1. Autofill -- how the heck do you turn off text auto fill when typing text into the browser?? it offers me three autofill options of full sentences. So yeah, how many sentences do you think start with THE or I that I want to repeat??
2. Word Substitution -- after going to great lengths to re-set up all my favourite word substitution short cuts, none of them work when typing text in the browser. They once worked fine texting or in emails, but not browser text. However, after a couple battery pulls, Word Substitution does not work in any text entry function. Lovely.
These are my settings
>System Settings
>Language and Input
>>Display Language: Language, Region, Measurement System
>>Text Input: Input languages, Prediction and Correction, Spell Check
>>Other Input Methods: Voice Dictation
Prediction and Correction
>> Prediction Display
Show Predictions: OFF
Correction Behaviour
Auto Correct with Spacebar: OFF
Word Substitution: ON (that said, turning it on or off makes NO difference)
Auto Capitalise: ON
Period Shortcut: ON
Learn New Words: OFF
please help

Issues with 10.3.1.1779 on Q10

I just got this patch a few weeks back because my carrier is extremely slow I guess. I noticed mostly negative differences after this update, which usually isn't the case.
The UI itself is a lot clunkier and slower to navigate I find, and especially noticable when switching songs on the Music screen. Also there is a persistent issue with the Hub wherein I'm not able to interact with the Hub items until I navigate away from and then back to the Hub. It happens mostly when waking up the phone by swiping from the bottom, and the top screen is the Hub, although it does happen sometimes when I'm already using the phone and simply navigate to the Hub.
Not sure if these are specific to my phone or if other people are experiencing this on the Q10 as well. In case anyone wants to know the model is SQN100-5.

Yelnik wrote:
Yes t he device has been rebooted most of the ways it can be rebooted since it was updated.
Great.
Yelnik wrote:
File location hasn't changed on my device, so if my music is on a media card or not isn't entirely relevant I don't think.
When you think it might be relevant, please let me know.
I would not have asked the question had I not thought it to be relevant.
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Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Issues with using aftermarket 2G chargers with the iphone

I was using my iphone 3GS last night and battery was over 90% I had just gotten done shooting some video and I was on my PC trying to figure what I needed to do to upload the video to YouTube. I pulled iPhone out of my pocket it was completely dead. I tried soft reset and hard reset with no luck. I thought maybe I had misread how charged the battery was and it had just died. When I got home I plugged it and let it charge overnight on an aftermarket charger. When I woke up this morning same thing. No power, no response( I tried plugging it into the wall and into the USB port of my laptop) I also tried soft reset and hard reset again this morning still no luck. I had been using an after market home charger that I had purchased with my original iPhone 2g. It seemed to work with no problems on the new phone and I had used it everynight for the last week or so.
As a last resort I put my iPhone in a new case-mate charger/holster I had just purchased and finally it gives me the battery charging icon. My conclusion is that the after market charge I have will work OK for charging a low battery to full again but if the phone is completely dead then maybe only an original charger will work. The problem is I have USB cables and home charges and car chargers from my iPhone 2g and my iPod touch and I assumed they would all work and were interchangeable but now I am not so sure. I am also stumpped as to how my battery could say 90% and 2 hours latter the phone is compelty dead. The only things I had done was turn on location services ( I was messing around with an app I downloaded (Zillow) and used the camera for less than 5 minutes and made 2-3 calls. Maybe the case-mate holster charger I had used ealier in the day had given a false full charge, I am not really sure at this point I am still trying to sort out the issue.

Apple changed the pin configuration with the 3G on phones ,ipod and itouch back in 2008
They removed the firewire charge option new kit is now not compatible with older
options that charge
ie 3G or 3Gs for that matter will not charge on original Bose Sound dock or Apple
docks for starters

How can I forward an SMS as an email , i have doing this daily on 9900, surprised to miss this on Q10, i am ready to buy an 3rd party app also, if required, it is must for me.

1. when i read an sms, there is option to forward as email in 9900.
Since i am using Q10, i can not do this.
I need this immediately.
Anybody can help??
I am ready to buy any 3rd party app also, if it can provide this without slowing down the performance.
2. Further, i can not sms from contacts screen. There is no option to sms , when i select a contact. I have to go to SMS and there type contact name , how can i enable this?
3. If i receive a call and i want to send sms to the person, i can not tap on called no and choose and option to sms him. I have to copy that number, go to SMS app and use that no to sms. If i am in a meeting , it is long process and kill focus in meeting. In android, there is one swipe to reject call and send an sms that i am in meeting. Can we achieve this basic features in Q10..

I can forward a SMS as an email on my Q10.
open the SMS and hold down on the text, this opens a side menu with the "share" icon on it (like a Y),
Then you can select how you want to share, eg SMS, Email BBM etc.
Hope this helps?

Open letter to the chief designer/engineer of the Q10

Premises:
- I have never bothered to post anything on any forum in my whole life but today I could not hold it.
- I have been using blackberry devices every 5 minutes for the last 6 years of my awake life.
- I work in a bank and half of my 2000 contacts have a blackberry as a work phone.
This is the rudest I will get in this post and I hope you will publish it: "Chief engineer, what the hell passed through your mind when you decided to remove the trackpad from the new Q10?"
One step back. Let's go back few years.
Bold 9000 was the best handset I have ever had. The mechanical trackpad was razor sharp and accurate and fast. Yes maybe I had to replace it once every 18 months but who cares, and how much can it cost you guys anyway a little ball of plastic? At that time I used to challenge any iPhone user to see who could type faster. I always won. If I still had it I could still win. It doesn't matter that I type with 2 fingers on my PC keyboard and that I have a permanent RSI on my right arm. I was lightning fast. Sometimes I can type even without looking at the BlackBerry keyboard.
Then you decided to make the keyboard smaller or remove it all together to feel like an iPhone. Not a great choice. Keyboard (together with the trackpad and instant emails) is all you had. And believe me that was more than enough. I feel crippled when using the Bold 9700 and I do not have giant hands. The software has been designed to maximize the number of clicks to do anything. Why should I waste a click to open the tray when 3/4 of the screen is empty?!? I endured 18 months of my contract waiting for the latest bold.
At some point you realized that the keyboard was important and you made it bigger again. Fantastic! Your realized that most business people do like the physical keyboard and they use their phone for writing and reading. Many of them. Very often. And they have to be quick.
But then today I go to try the new BB Bold Q10 and I realized that you have removed the trackpad. So instead of moving any of my thumbs 2mm higher to click and scroll now my fingers have to travel a much longer distance to do the same in a more awkward and wasteful way. Things keep getting less accurate. Mechanical trackpad, then the worse optical one, now what?
I went on Ebay. Some new old BB Bold 9000 are still for sale at 70 GBP. I will buy a couple today. This will keep me running for 2-3 years. By then I hope that you will have either lost your job because your company went bust or repented and produced what business people really want.
I hope not too many other people will be bidding with me today.
E.S.

I was on BOLD 9900 before, I loved it, but moved on to Z10, and now got the Q10. Honestly - the most superb phone in the world ! Don't need the trackpad

BBZ10 and Q10 key Features.

Here are some key features of Blackberry Z10 and Q10:
1) The Z10 which has a 4.2-inch screen(1,280 x 768 display), will be sold at an unsubsidized price of $599, but can be obtained through some carriers for $149 with a three-year contract. Pricing for the Q10, the keyboard-equipped sibling, was not made available.
2) At 130 millimeters (5.1 inches) in length and weighing 137 grams (4.8 ounces), Z10 is slightly longer and heavier than the iPhone 5. On the other hand, Blackberry Q10 has a squarish screen measuring 3.1 inches (7.8 centimeters) diagonally.
3) The smartphones are being offered with a 1.5GHz Qualcomm MSM8960 dual-core CPU with 2GB of RAM.
4) The BlackBerry smartphones have 16 gigabytes of storage, plus a memory-card slot for expansion. However, the phones don't support cards larger than 32GB.
5) On the back is a 8-megapixel camera which is capable of taking videos of 1080p. The camera is located on the top-left corner of the back and paired with a LED flash. The front has a 2-megapixel camera which is capable of recording videos of 720p.
6) It has Multilanguage support, and users can flick words with one thumb. Also improved are the picture editor, and a multitude of other features that positions the device both as a consumer device and an enterprise device simultaneously.
7) The glass is designed exclusively for Z10, it is supposedly thinner but stronger than plastic.
8) The device aggregates information intuitively; it recognises and pulls up all the connections into the contacts, like the last email, last meeting, last Twitter post.
9) The battery life is estimated at 10 hours talking time and 13 days on standby. Another feature is a mini-HDMI port to allow connections to a television or projector.
10) Apps like Facebook have been completely integrated with the BlackBerry 10 hub. All emails and notifications from such applications as Twitter and Facebook go to the BlackBerry Hub, a nerve center accessible with a finger swipe even if you have another application open. One can peek into it and open an email, or return to the previous application without opening the email. The company said that more than 70,000 apps are available for users in the BlackBerry World.

Thanks for your answer to my desperate plea... I actually discovered this 'Expert' feature by following a Youtube how-to video later that evening. So, still appreciate that you care enough to reply. I'm just learning this software application and will continue watching the many videos from the Youtube source. Do you by any chance know what 'validation' provides as an advantage?Thanks again.Dave
Date: Sat, 11 Jan 2014 20:10:39 -0800
From: [email protected]
To: [email protected]
Subject: Can't validate and get key features in PSE12
    Re: Can't validate and get key features in PSE12
    created by mytaxsite.co.uk in Photoshop Elements - View the full discussion
You need to be in Expert mode to get all the features working.
this is done by clicking on the Expert Mode tab as shown in this picture:
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6004330-533916/336-57/2014-01- 12_0408.png
I agree Amazon has normally the best price when it comes to software and other books. NEVER EVE buy from Adobe direct.
Good call from your part.
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Q10 - problem with SKYPE after upgrading to 10.3.1

Hello !
After i made the upgrade on my Q10 at 10.3.1 OS, the SKYPE doesn't work.
It give me the following message : "Unfortunally proces com.android.systemapps has been stopped"
Why don't you make SKYPE for BlackBerry OS and this version that is on BlackBerry World is made for Android ???

That's what I hate about modern technology, sometimes it doesn't work and there's no apparent cause. If you have access to the google app you could try deleting Skype from there so no traces remain, reboot and start afresh. I haven't had experience of exactly the same problem so it's by no means a sure fix I'm sorry to say!

Evaluating a Q10... 12 days left to decide if I want to keep it...

Hello,
I am on day two of evaluating a Q10 (AT&T) and I have 12 days to decide if I want to keep it. I'm on the fence. I loved my 8330 Curve back in the day but as of today there isn't a mobile device I am found of. I've been begrudingly using the Galaxy S3 for the last two years.
This post is going to seem negative since I'm trying to find a way to deal with several issues and options I expected to have on the Q10. I have little time to search and read although I plan on doing as much of that as I can. What I'm looking for here are workarounds, planned changes or the best threads discussing an issue.
Before I get into the issues, I'll start with the postive. The size is right. The S3 is uncomfortable to me and easily slips without a case. A few benchmark times:
Place call to saved contact:
Q10: 5 seconds
S3: 13.5 seconds (using Dialer One)
Lookup contact in Outlook Global Address List (ActiveSync):
Q10: 12 seconds - and it's simple to save as a contact
S3: 40 seconds - (using Touchdown) - this is just to lookup, good luck saving as a contact... I usually end up looking up multiple times
Taking a photo of a cat and accidently emailing it to your boss through Outlook Exchange Activesync:
Q10: 15 seconds
S3: 45 seconds (using Touchdown - did not send to boss in this case)
That last benchmark brings me to my first issue:
1. The Q10 have an option to deactivate the "predictive" email addresses that show up when composing a new email. If I send a thousand emails to a few "junk" email accounts, will the predictions change? How long until they change back? It is simply a count of the number of emails sent? If so, I can work around this.
2. The Q10 Should have cursor movemenet/text selection keys. I forgive RIM when I have trouble selecting a textbox or button on screen — I know they're new at touchscreens. However, text selection on the Curve outperformed any iOS or Android device that I've used. If the programmers at RIM don't understand what needs to be done then RIM need to hire someone who has worked extensively in text environments. I don't care if I have to push some strange combination of asdw for left/down/right/up with alt, z, shift or other keys held for word/sentence jumping and selecting. The "white circle" is simply unusable for rapid text manipulation.
3. The Q10 should have an option to never mark email as read on server (leave unread on server). Similar to the "do not delete on server" option, that many are complainig about. I'm amazed at how few settings the phone offers, especially in email. I still find myself looking for an "advanced settings" button that perhaps I haven't found yet. I thought it was Apple that simplified devices to the point that settings don't even exist...
4. The Q10 should allow for selectable snooze times. This is one area where I've been spoiled by the very useful Andoid app "Calendar Snooze." Even before purchasing the Q10 I realized that I might need to carry around a wifi enabled Android device just to have the extensive appointment/reminder functionality that I've come to depend on.
5. There should be a method to activate the Q10 with the spacebar. Lock screens have become popular to prevent inadvertent screen taps but key presses are much more difficult to do by mistake, especially with holsters. The whole "swipe up" is horrible in my opinion - I need to do it two or three times in some cases. Pressing the button on the top is just awkward. This is one of my biggest complaints, along with #6.
6. The Q10 should have the ability to launch apps from the "home screen" or when off. I'd prefer when off. If not, then home screen should be something I can jump to anytime the phone is turned on. Again, more options. To be as usable as the Curve was, this phone needs to have a quick way to power on (space bar or any key), an option to turn off the "swipe up to unlock" and support for loading apps like memopad, calendar, contacts, email with the press of one character on the keyboard. This is the main reason I wanted a keyboard again! Since apps like memopad have been removed, the keys should be programmable to allow for launching of third party apps.
This list of issues makes the Curve's "need to dial 911 and hang up when the battery is low to make a call" problem seem insignificant. However, I'm hoping that there are some work-arounds that others have figured out.
I may have more than 12 days to evaluate since I have a "creaky/sticky" space bar which neccesitates a replacement phone. Either way, two weeks is not long and if I had to decide today I would be sending the phone back and probably just sticking with the S3 until something that is worth the cardboard box it's shipped in becomes available.
Thanks,
Dave
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daved31415 wrote:
Hello,
I am on day two of evaluating a Q10 (AT&T) and I have 12 days to decide if I want to keep it. I'm on the fence. I loved my 8330 Curve back in the day but as of today there isn't a mobile device I am found of. I've been begrudingly using the Galaxy S3 for the last two years.
This post is going to seem negative since I'm trying to find a way to deal with several issues and options I expected to have on the Q10. I have little time to search and read although I plan on doing as much of that as I can. What I'm looking for here are workarounds, planned changes or the best threads discussing an issue.
Before I get into the issues, I'll start with the postive. The size is right. The S3 is uncomfortable to me and easily slips without a case. A few benchmark times:
Place call to saved contact:
Q10: 5 seconds
S3: 13.5 seconds (using Dialer One)
Lookup contact in Outlook Global Address List (ActiveSync):
Q10: 12 seconds - and it's simple to save as a contact
S3: 40 seconds - (using Touchdown) - this is just to lookup, good luck saving as a contact... I usually end up looking up multiple times
Taking a photo of a cat and accidently emailing it to your boss through Outlook Exchange Activesync:
Q10: 15 seconds
S3: 45 seconds (using Touchdown - did not send to boss in this case)
That last benchmark brings me to my first issue:
1. The Q10 have an option to deactivate the "predictive" email addresses that show up when composing a new email. If I send a thousand emails to a few "junk" email accounts, will the predictions change? How long until they change back? It is simply a count of the number of emails sent? If so, I can work around this.
These addresses cannot be turned off or deleted. They should go away after you email someone else regularly but it does seem to take a while. I haven't figured out the exact time it takes. You get used to ignoring them after a while until all of a sudden something usable pops up. My wife's email address is finally in mine now.
2. The Q10 Should have cursor movemenet/text selection keys. I forgive RIM when I have trouble selecting a textbox or button on screen — I know they're new at touchscreens. However, text selection on the Curve outperformed any iOS or Android device that I've used. If the programmers at RIM don't understand what needs to be done then RIM need to hire someone who has worked extensively in text environments. I don't care if I have to push some strange combination of asdw for left/down/right/up with alt, z, shift or other keys held for word/sentence jumping and selecting. The "white circle" is simply unusable for rapid text manipulation.
Cursor movement/placement: Touch the cursor where you want it. If you are off by one letter just tap it again and a circle will appear. You can then tap any side of the circle to move the circle/cursor one space in that direction. You can go up/down/right/left, etc. To select text simply touch and hold where you'd like to select. It will select the word first. Continue holding and it will select the sentence. Continue holding and it will select the paragraph, and finally the entire document. You can also move the dots on either end of the selection to move it manually.
3. The Q10 should have an option to never mark email as read on server (leave unread on server). Similar to the "do not delete on server" option, that many are complainig about. I'm amazed at how few settings the phone offers, especially in email. I still find myself looking for an "advanced settings" button that perhaps I haven't found yet. I thought it was Apple that simplified devices to the point that settings don't even exist...
With the latest OS update (not yet released by ATT but see below for more info on upgrading anyway) you can choose to delete on handheld only, server and handheld, or prompt each time. Reads are sync'd and can't be controlled but I don't know of any device that uses the same email protocols (iOS, Android, etc.) where the reads syncs can be turned off.
4. The Q10 should allow for selectable snooze times. This is one area where I've been spoiled by the very useful Andoid app "Calendar Snooze." Even before purchasing the Q10 I realized that I might need to carry around a wifi enabled Android device just to have the extensive appointment/reminder functionality that I've come to depend on.
There is no adjustment for this. There was a secret way to do this on the old BB devices that I didn't learn until after I went to BB10. It would be nice to have that option for calendar notifications.
5. There should be a method to activate the Q10 with the spacebar. Lock screens have become popular to prevent inadvertent screen taps but key presses are much more difficult to do by mistake, especially with holsters. The whole "swipe up" is horrible in my opinion - I need to do it two or three times in some cases. Pressing the button on the top is just awkward. This is one of my biggest complaints, along with #6.
There is no option to wake with the space bar. The only option given for anything like this is the ability to turn off swipe to wake. If you turn that off then swiping up does not wake the device and you have to press the lock button on the top. Not really what you're looking for. Having used the device for over a year now I don't even think about the swipe to wake and I love it. There is no "home" button to fail like so many iOS users complain about. The button either fails or gets very sticky. I find myself swiping up to wake my iPad sometimes it's so natural now.
6. The Q10 should have the ability to launch apps from the "home screen" or when off. I'd prefer when off. If not, then home screen should be something I can jump to anytime the phone is turned on. Again, more options. To be as usable as the Curve was, this phone needs to have a quick way to power on (space bar or any key), an option to turn off the "swipe up to unlock" and support for loading apps like memopad, calendar, contacts, email with the press of one character on the keyboard. This is the main reason I wanted a keyboard again! Since apps like memopad have been removed, the keys should be programmable to allow for launching of third party apps.
Not quite sure what you're asking here. Launch apps when device is off?? This may help, though. On the home screen and any icon screen you will see a row of small dots, four tiny squares, and a small envelope icon. The envelope icon is the hub, the four dots are the active frames page, and the small dots are your screens of app icons. You can touch any of those small icons and jump directly to that page. You can swipe left and right across those and move to any of those pages, as well. You can find info about the available keyboard shortcuts here: http://docs.blackberry.com/en/smartphone_users/deliverables/61550/shortcutList.jsp
This list of issues makes the Curve's "need to dial 911 and hang up when the battery is low to make a call" problem seem insignificant. However, I'm hoping that there are some work-arounds that others have figured out.
I may have more than 12 days to evaluate since I have a "creaky/sticky" space bar which neccesitates a replacement phone. Either way, two weeks is not long and if I had to decide today I would be sending the phone back and probably just sticking with the S3 until something that is worth the cardboard box it's shipped in becomes available.
Thanks,
Dave
Dave, I've answered your issues in the quote above. I don't usually do it that way but it seemed easiest in this case.
Most of what you post about have workarounds and is actually possible in most cases. I mentioned the OS 10.2.1update above which ATT has not yet released. There are many new features included in 10.2.1 that make the device much more feature-packed. I recommend updating the device to the newer OS, even though ATT doesn't yet support it. It will give you a much better "test drive" of the device. Here is a link on how to do it. Just follow the instructions exactly and it's really easy:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
Once updated you can install almost any Android app using the BB10 app called Snap. I included a link on how to install that in the post with the OS update instructions. Again, I HIGHLY recommend installing the update. It doesn't void ATT's warranty, however, their support line personnel can't support it because it's not officially released by them. The official released OS can easily be re-installed should the need arise. If you return the device they likely won't even know you updated it anyway.
All that said, since you're using the S3 I really recommend the Z10 over the Q10. I have both (as well as a Z30) and absolutely LOVE the Z10/Z30 devices. I was on a 9810 before the Z10 and wasn't sure I'd like the virtual keyboard but that keyboard is far better than any other touch device keyboard on the market. It blows away the S3 keyboard and my iPad keyboard. I am much faster on the virtual keyboard than I ever was on the 9810 virtual keyboard. It is like magic how it knows what I wanted to type instead of what I really typed. I have the bad habit of entering the letter b instead of the space key and I can type a whole sentence like that and it will change it automatically. Can't do that with a physical keybaord. Additionally, the bigger screen on the Z10/Z30 makes everything better.
Hope all this helps.
John
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