Q10 connects to Media Card but not Device (Photos, Documents, etc.)

Okay, I'm having a doozy of a time trying to figure this out. I've tried seven ways to Sunday and it's just not working the way it should.
In the past, with BB Pearl, Curve ,and Bold, the device always connected upon USB contact with my computer... I could access photos I had taken and saved to the device as well as photos I had taken and saved to a memory card.
Now, it isn't connecting right. If the Mass Storage option is turned on, I can access photos on the memory card (on my computer, it's the F drive)
Oddly enough, the few times it has connected right, they show up as the Y and the Z drives. The Y drive is the memory card and the Z drive is the deivce drive.
I thought I had it figured out, that if I wanted to access the device, then I had to have the mass storage turned to off and if I wanted to access the memory card, I'd have to switch it to on.
It was working that way yesterday. I connected it to my computer and wala, everything connected, and it started backing it up right away.
Today, nada.
I've tried multiple USB cables and they're all working fine. Currently, I'm using the USB cable that came with the Q10.
It doesn't matter if the bluetooth is on or off and it seems to require that the method of accessing documents is to connect by auto detect (vs connect to Windows) in the storage/media access.
Sometimes when I plug it in, both old and new version of BB desktop pop up (BB Link and BB Desktop) The Desktop detects that it's connected to a Q10 but that there is no support for it.
Could it be that I need to uninstall BB Desktop, maybe there's a software conflict in there somewhere?
I just can't get it connect consistently! Help!
Thanks!

Hello scarlett 67,
Sorry to hear you are having issues connecting to your BlackBerry® Q10 smartphone to your PC.
To clarify does your and the PC recognize that the BlackBerry® Q10 smartphone? If so, there should be two drives that are recognized in My Computer; Y drive which is your device memory and X drive is your media card. Ensure to open both the photo and camera files on the X drive to search for the pictures that are saved on your media card.
BlackBerry® Desktop Software and BlackBerry® Link should function successfully on the same computer. Check out this article for more details. 
Please let us know if you are able to successfully access your media card on your computer.
-RoundBrown
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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