Q10 display won't reduce size after expanding

When I swipe the display to view other apps or swipe to enlarge something on screen, the problem is realized when I try to pinch or swipe it back to the original size display. Sometimes it would work, but now, nothing reduces it and I have to turn off the phone and at times take the battery out to reset the screen. To add to the problem, the functionality diminishes significantly because you can't see everything. Only when an app is minimized can you see the previously hidden piece, but it's not functional when minimized. The latest software update has been applied, but I still have this problem with the phone. Someone please help!

Running the latest OS is a good idea. When you have the latest OS and you're still encountering issues, try reloading it. I'm not talking about looking for a newer OS, I'm saying reload the exact same OS you're currently running. I don't have an explanation for why it would work, I just know I've done it on more than one occasion with favorable results.
To do this, connect your phone to BlackBerry Link and click Backup & Restore then Restore and choose the OS you're currently running.
Keep us up to date on your progress.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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    Reply-To: <[email protected]>
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