Q10 email deletion off of server

My emails on my Blackberry Q10 when I delete them on my phone it also deletes them off the server. There is no option to stop this. This is causing me real problems. It was OK on the old software but not on the 273 software.
Solved!
Go to Solution.

Latest software update still does not stop this from happening. WHEN ARE THEY GOING TO FIX IT???
I thinking of going back to android.

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Emails Delete Off Server......HELP

Just got a Rogers Z10 and it set up great. Coming from a 9900. I have 3 email accounts ( 2 business and 1 personal). I just deleted an email off my phone and it deleted off the server..........what the hell. I can't have this. Is there an way to delete off the Z10 and still have my emails remain on my desktop. HELP PLEASE

KimberClothing wrote:
I get over a 100 emails a day. I cannot leave them all on the phone. Ugg I don't like this at all.
They are not on the the phone, they are on the server, which the phone show you
In other words, you only see what is on the server through the phone
Using the Playbook and the Z10 and the Z30 and loving them
Martin

IPad Pop3 email deleting from mail server even though set to NEVER

Hello.
We are experiencing a most strange behaviour with our e-mail. We use a web host and access e-mail through POP3.
Two of our users are experiencing similar problems, and this is how their lives are setup:
1) Outlook 2010, set to remove e-mail from server once downloaded, however, we are manually polling to receive e-mails at will, rather than periodically.
2) iPad 2 3G - Set to delete e-mails from server "never".
3) iPhone 5 (ios 6) - Set to delete e-mails from server "never".
One of the users is receiving e-mails to their iPad, but not to either of the other two devices, sometimes to the two i-devices but not t Outlook, and sometimes to all three. Occasionally, they are not receiving e-mails at all.
I have talked to our web host, and in all instances and testing we have done with them, they can see e-mails received, and deleted from the server. However, their logs cannot tell us anymore than that.
Here's the scenario:
1) Send an e-mail. Check the web host e-mail interface and can see the e-mail has arrived in the user's inbox.
2) Open e-mail on iPad. Receive e-mail. Refresh webmail to see if e-mail is still present, and it is.
3) Hit send/receive in Outlook 2010. E-mail not received in Outlook 2010. Refresh webmail to see if e-mail is still present. It is not.
So from all indications, it looks like doing a send/receive in Outlook is deleting the message from the server, but it is not being received in outlook. I should note here that we have done extensive searches to check if the e-mail was received into some other folder, and have setup a search folder of all e-mails received today, just to make sure we weren't missing anything. The e-mails are indeed never reaching Outlook.
If we hit send/receive in Outlook 2010 after we receive the e-mail on the iPad AND HAVE CLOSED THE E-MAIL APP on the IPAD, then we DO receive the e-mail into Outlook 2010, and it disappears from the server.
This would leave me to guess that POP3 is trying to latch on to the e-mail on the server from both the iPad and Outlook 2010 at the same time and is failing, but Outlook is deleting the message from the server before it can actually download it because iPad has POP3 locked.
Anyone have any experience with this? Any way to stop it from happening?

Was this ever resolved?

Email with Ipad and Iphone-Deleting off of server

On my ipad and Iphone, I have icloud turned OFF. I have a ATT account that I have set up to BOTH my Iphone and my Ipad. When I recieve and email, both my Ipad and My Iphone recieve the email. However, If I delete it from my Iphone, It automatically deletes on my Ipad. But the major problem is this....
I have on both Iphone and Ipad in Advanced Settings for Mailbox Behavior to Delete messages "On My iPhone" Trash, and not the server. But, When I delete a message on either device and go online into my ATT account on the server, the message is GONE.. It is not even going into my trash. It is like the message never existed!
If I delete a message from my Ipad or My Iphone, it is just to clear them off my phone, I want them to stay in my inbox on the server so I can do work when I get to my desk. I have doubled and tripled check that the Mailbox behavior for delete is to my iphone/ipad! Any suggestions would be greatly appreciated!

Hi Lori,
Mac OS X (10.6.4)
If you are running v10.6.4, click the Apple () menu (top left in your screen) Software Update ...
Then sync both devices, restart both devices.
Carolyn

Mail not deleting off Exchange server when deleted offline

Here's a new issue. I use Mail to connect to multiple email accounts - one of them is on an Exchange server. When working online everything works fine. But, when I'm working offline (like on an airplane) and I delete items, when I get back online those deletions do not sync with the server.
Any ideas? This seems to be a new problem (I recently got a MacbookAir, but have been doing this with an older Mac for years).
Also, I use this same Exchange account with an iPad and an iPhone and it works fine.
Hopefully someone will tell me that this is a new problem and it will be fixed in 10.6.7.
Thanks,
David
Message was edited by: dschamis

Thank you very much. That makes perfect sense and I'm sure your right.
However I'd have no idea what address to put and where. (DNS/Port forwarding/Firewall in router settings?). Before you say ask your IT man in the office; thats me, (very small company!). I'd have to outsource this one to our IT guys and at a few hundred quid for a call out I might give that a miss.
I imagine people would need to see my router setting etc so that probably ends this there? Unless there is just an obvious place to find the info that I'm missing?

Hotmail/Outlook eMail Messages deleted off of iPhone are not being delted off of server

I am using the MAIL app on my iPhone to acces my Hotmail/Outlook account. It is set up as a POP3 account. When I delete an email message on the phone, it is never deleted on the server, even though I have the settings in my phone set to delete them from server when removed from Inbox.
I have not found a clear answer to this issue. Right now I have 10K email messages when I log into my Hotmail

POP accounts are not reliable for deleting off the server. Contact Hotmail. IMAP accounts are what you want.

Deleting off server

How do I automatically set messages to delete off the server? Like after 14, they automatically delete. How can I do that?
~GB5~

In mail>preferences>accounts>advanced there's a dropdown list of when to delete messages that you've received from the server. Tick the check box and select the time.

How can I make my imap email not take the emails off the server?

How can I make my imap email not take the emails off the server when I delete them on my iPad?
Can anyone help me whith this?
I tried to use the pop account in gmail settings but that was downloading all my emails sice 2008 ( more than 300 deleted emails tha can only be found in the deleted email box), when I just have 5 or 6 email in the inbox .
How can I solve this????
Thank u all...

I have the same problem. For years I have been able to delete emails from my ipad and have them remain on the server so I can deal with them on the desktop. Now they get deleted from the server when deleted from the ipad, which makes the ipad unless for reading mail.
You answered to delete the email account on the ipad and set up a new one as a pop. I have made many attempts to do that in the incomping mail server "Host Name" field but it always errors out even when the host name is equal to what my desk top has. So I can see no way to change away from IMAP. I started with an ipad 1 and now have an ipad 2.
Rachael

How can I set it to delete messages off my server after they download?

How can I set it to delete messages off my server after they download?

IMAP email is server based. The messages stay on the server and just view them remotely with an email client like Thunderbird. If you want to keep a copy on your computer you need to move a copy of the email message to a folder under Local Folders. If you delete the message off the server, it is going to be gone otherwise.
The delete from the server option is a POP email server. It does not apply with IMAP email.

Email is deleted of BT Server.

Email is deleted of BT Server, when deleting on iPad (IOS 8.1) therefore cannot read on iPhone and Visa Versa.
The BT Mail Account is IMAP. When viewing the server on Safari via the BT Web Mail it shows the email has been removed.
On the MacBook Pro (OS X 10.10 ) and using Microsoft Outlook there is a setting to "Leave on server" so no problem there, however the iPad and iPhone do not have this setting. It was my understanding that IMAP Accounts automatically leave emails on the server.
The worst case scenario is that if an email has been deleted on the iPad / iPhone and Outlook on the Mac was not open (To Send and Receive) then that email is also lost to the Mac.
Have contacted BT Support which proved to be a discussion what an iPad is, so no help there.
Appreciate any thoughts on this..........
Thanks
Michael Bristow

... by the way the "Leave on Server" option normally refers to what happens when mail clients pick emails off the server using POP.
Every Mac email client I have used will delete mails from the webmail when you click Delete, unless you are only deleting them from on-the-mac offline folders. Outlook may be different.
Only the Mac has the luxury of offline folders to keep mails. Mobile devices rarely do.
If you want a general clean-up of raggedy old emails on iPad following multiple iOS upgrades, delete the email account from iPad, reboot the iPad, add the email account back. You will get a clean copy of all emails that are currently on Webmail and nothing else.

Recover emails deleted on server that are still on iPhone?

We are using Outlook at work, and I accidentally and permanently deleted just about everything from my inbox. I immediately put my iphone into airplane mode, so my all the emails are saved on my phone, but gone off the server.
I was able to recover some of the emails through the web access mail server, but not all.
Does anyone know of a way to push the emails back to my server inbox from my iphone? Other than forwarding every indididual item? I would like to keep the sender as original, and there are something like 400 emails..
thanks!

There's nothing you can do on the phone to fix it. If the IT department can't (or won't) restore your mailbox to a previous state, about the only thing I can think of it forward all of them to yourself (with the phone offline) then take it back online, which should allow the messages in the outbox to send.
Many organizations either don't back up the active mail store or refuse to use it for anything other than disaster recovery for legal reasons.

Emails not deleting on verizon server, from MS Outlook client

I evidently have 5 years of emails on the verizon server (45K emails). And have finally hit some quota. I use MS Outlook POP3 with advanced settings of - Leave a copy of the messages on the server (checked) - Remove from server after [N] days (unchecked) - Remove from server when deleted from "Deleted Items' (checked) I thought when I deleted items locally from within Outlook and eventually purged my Deleted Items folder, they would get deleted at the Verizon server as well. Evidently not. I do have multiple devices - Two Computers and an iPhone, so perhaps this prevents any one of them from permanently deleting anything from the server. Or perhaps the last one in defines it. Anyhow, other than trying to fix those settings for the future, my issue is how to best batch delete the undesired mails on the server, while still preserving the desired, as a backup of sorts, and for ease of use when bringing a new device (PC or phone) online in the future. There appears to be no "sweep"-like functions on the Verizon email website interface. All I can do is either- put 50 on screen at a time, select all, and delete, and wait for the next 50 to show, many times being from the same source.- put unlimited (45K) on screen, multi-select as many as the UI loads, delete, and wait for the UI to re-sort and display more. This hangs many times requiring me to exit to the Verizon main screen and come back into the email screen, bring them all up in default sort, then select to sort by sender. Rinse Repeat. - Delete them all - take the loss on having them as backup - Outlook has them locally. But not sure they are backed up properly. I've never tried to restore a .pst file before.- Play with the MyVerizon web site UI folders, move desired email into a new holding folder, delete the remainders eventually. But this is as tedious as purging the undesired in the first place.- Get a gmail account - notify contacts. Cut bait with the verizon.net server. Any thoughts, advice?

Actually the verizon server only held email back to April 2014. Which is sort of odd. If it purges the oldest email on its own, why did it block new email today for hitting the quota? After some further reading, I went with the heavy handed approach of deleting all email on the verizon server up to this year. I may just nuke it all. My local Outlook .pst file has the archive email I want (I think), and it gets backed up. I think I may just set the POP3 settings to delete mail off the server after 30 days, figuring we pull it daily, and only go on vacation for 2w max at a time, so we'll always be back to pull recent mail to the PC. We'll have already been reading it on the phones anyhow, but since its POP3 and not IMAP, we'll always have the option to pull locally to the PC as a repository.

Emails are not being deleted from POP server

I have an E75.
When using Nokia Messaging on my phone, I am able to delete emails from my POP account.......at least it looks that way.
Later, when I access my POP account using my computer, the emails are still there.
Does anyone know how I can fix this problem?

This is a POP account for my work - I cannot change it to IMAP.
My phone has been syncing with it perfectly for almost 4 months.
However, in the last week or so, it stopped working properly.
Now, Nokia Messaging won't delete the email file off of the server.
Message Edited by car2fast4you on 28-Oct-2009 02:47 PM

IPhone deletes Emails from my mail server.

I have my Iphone 5 set to never remove emails from the server but my Iphone will pick up the email and delete them from the server. My sister is having the same problem. Any ideas?

Are you using a POP3 server? The server may not be honoring the do not delete request. POP3 is antiquated and should be avoided if at all possible.
IMAP and Exchange allow full synchronization between the server and all clients. If you delete a message using an IMAP client, it will be deleted from the server.

How do I get my iPad and IPhone synced where if I delete an email off one it is deleted off the other device?

How do I get my iPad and IPhone synced where if I delete an email off one it is deleted off the other device? I can get all the Apps and music from one to the other but why won't the emails I delete off one not delete off the other? Is there anyway where I can make this happen?

As James says, make sure that you are using the IMAP servers for your email. You will need to check the help pages for your email provider to get the correct settings in all your devices. POP really doesn't fit the needs of todays mutiple access, always on internet, so you are better off moving to IMAP.

Q10 email deletion off of server

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