Q10 frozen during booting on Blackberry screen - is it dead?

HI i have my Q10 for more then one year and moreless except couple restarts or frozen situation was working fine. Today i have restarted it (due to not responding settings)and during booting in stuck on Blackberry screen and that all.
I found that more people have faces this situation but i have not found any exact solution.
I have tried to take out battery and sim form more then one hour and then start it again.. No success
It is charging on wall charger more then one hour, took out battery put back.. No success.
Tried to restart via poewer button couple times. No success.
I am quite furious now as I was strong blackberry fan and now seems that it let me down...
I have no idea what to do as i am not using Blackberry link, and If i am loosing my contacts or data I will be really considering my stay with BB for future.
Has anybody real solutiuon what to do please? Thanks

Hello,
It sounds like you have tried things close to this, but not quite this. Therefore, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails to help, then please retry but increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
brunko wrote:
I am quite furious now as I was strong blackberry fan and now seems that it let me down...
I have no idea what to do as i am not using Blackberry link, and If i am loosing my contacts or data I will be really considering my stay with BB for future.
Really? You ignored the fact that this computing device, like ALL of them, is prone to error and imperfection, and thereby chose not to conduct a backup via any of the FREE methods BB provides? And for this you blame BB? Backups, like insurance, are neither a reactive nor an optional activity.
A backup would be required in order to proceed via any other recovery methods. But, with the state your BB is in, there is little chance of taking such a backup now. So, if all else fails, I would recommend you reload your OS via AutoLoader and see if it can at least get your BB running again. Without that backup which you chose to never do, you of course will have to start over, taking the hard lesson of migrating from the latter to the former of this old saying:
There are two kinds of computing device users -- those who have lost data, and those who will
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Frozen during boot

I am powering on my iMac and it boots only so far as the apple logo--then goes into a holding pattern (the spinning thing indicating something is going on) but nothing else happens. I am running on Mountain Lion. What is going on?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Mac OS 10.5 - frozen during boot

I have a macbook with leopard os installed (kernel version: Darwin 9.0). I installed xcode on my mac yesterday. About 2-3 hours later, the system just froze up. (xcode was not running. I was just doing some browsing.) So I did a cold shut down/restart. The system makes the loud chime at the start and then stops at the grey screen. Looks like it doesn’t know where to load the os from.
I inserted the leopard install dvd on startup. When it gets to the installation screen, I get a message box “Mac OS X cannot be upgraded to v10.5 on your computer”,”Mac OS X v 10.4 or later could not be found on your computer’. I said OK and then ran the +disk utility+.
When I try to verify my mac partition, I get the following error:
Verifying volume “diskos2”
Checking journaled HFS plus volume
Catalog file entry not found for extent
Volume check failed
and then the msgbox, +"Filesystem verify or repair failed"+.
And Verify stops there. Any suggestions on how I can fix the problem. It’s been a while since I last backed up my hard drive. So I’d ideally like to recover as much data as possible first. From the Diagnostic utility on the DVD, on the Serial-ATA tab, under the Volumes section I see Windows but not the MAC partition. The S.M.A.R.T status says verified.
Any help is appreciated.

Sounds like time for DiskWarrior.
If your HD was failing, then installing a large amount of data like XTools could have done it in.
Usually flaky HDs crash when new data are written into unused areas that are marginal.
DiskWarrior might help.
If you are also running Windows, that could be the problem if your A/V program writes or checks the bootsector of the drive.
Message was edited by: nerowolfe

New MacBook frozen during boot

My friend got a brand new MacBook for Christmas and after slowing down and freezing a bit it finally will not boot past the translucent spiral "Loading" page. It's not clear whether he was running Tiger or Leopard (he wasn't sure). His OS disc has been misplaced but we're assuming we should just do a clean reinstall with the OS. Any ideas what's up?

Is there any way to reset / reinstall the system without losing the data on my hard drive?
Boot from the install DVD and do an Archive and Install.
Mac OS X: About the Archive and Install feature >>
-Bmer
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During boot process windows screen appears and then all goes blank

Sometimes when i switch on my laptop it displays the windows screen and then all goes blank. the hard drive light also stops flickering.
I have to switch on again. this can happen 2-3 times and then the laptop will start normally. No scan disk or error messages are displayed.
Also, even after i have logged on the screen goes blank and the system stops working altogether. i have to manually switch off and on again. Again, no scan disk or error message is displayed. i have run Toshiba diagnostics and all seems to be functioning well according to it.

Hi dude
Firstly it would be very nice to know what notebook model you have. Such info is mostly appreciated.
My first thought was a hardware malfunction. Maybe a something wrong with HDD. But in my opinion you should firstly check if the same would happen after OS recovery.
Try to recover the notebook with the delivered Toshiba recovery CD and check the notebook functionality after this procedure.
See you later ;)

MacBook Air shuts down during boot

My Macbook Air (OS X Yosemite - Early 2014) automatically shuts down during boot, with the screen flashes during the loading bar at 40% and then shuts down. I've tried to reboot many times but it wouldn't get past the 40% on the loading bar.
I've also tried the following but none worked:
The Apple Hardware Test shows that "There may be an issue with a memory module." (PPM002, PPM003, PPM004) - though I've checked that the reference code and the definition doesn't match, as "There may be an issue with a memory module." should be PPM001, and PPM002-PPM015 should be "There may be an issue with the onboard memory.". I've sent this message to Apple and they'd only provided the option to visit their retail store.
Also, the Recovery Mode isn't much help either. As do not have a backup of my HD, I'm not able to restore from Time Machine Backup.
So, I've tried to reinstall OS X Yosemite, but it says "Unavailable to install OS X". A website online says that you can resolve this issue by correcting the date through terminal, but the basic menu bar won't appear, in which I'm not able to access Terminal during the Recovery Mode.
Therefore, I've also tried the Disk Utility, which it shows it can't be repaired, with the following messages: Invalid Node Structure (4, 57963), and 2 messages regarding the Invalid Extent Entry (4, 47013) and (4, 40808). The Single User Mode with the command fsck -fy yields the same message.
Is there any other options then to visit the Apple Retail Store?

Invalid node structure
I'm pretty sure you need more then Disk Utility to repair the drive.
http://www.alsoft.com/diskwarrior/index.html
Assuming you have Snow Leopard installed, you can try reinstalling the Mac OS but you'll have to do this from another Mac.
http://support.apple.com/kb/HT3910
"Important: For MacBook Air, a MacBook Air SuperDrive, or MacBook Air Software Reinstall Drive is required to complete this procedure."

My iMac is frozen on boot up screen

My iMac is frozen on boot up it is stuck in the grey screen with apple logo wheel just keeps spinning for days , help!

For Mac OS X 10.4, Mac OS X 10.5, Mac OS X 10.6 Try here > OS X: Gray screen appears during startup
If you have Lion v10.7 installed, you can use Lion Recovery to repair the startup disk or reinstall the Mac OS X if necessary.
It helps to tell us which Mac OS X you have installed.

I am getting frequent lock-ups and blue screens during boot up. The lock ups occur during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button. Ideas?

I am getting frequent lock-ups and blue screens during boot up on my Mac Pro. The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
I had the Mac Defender malware and I have used apple jack but still having issues.

I am getting frequent lock-ups and blue screens during boot up on my Mac Pro. The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
I had the Mac Defender malware and I have used apple jack but still having issues.

VIA Raid 0: Red screen of Death - fatal error during boot sequence

I have been using two Maxtor 120GB SATA drives in a RAID 0 array on my Athlon 64 MSI MB. I have occasionally had messages saying "Hard disk error. Can't find drive 0". I've assumed that this has been a driver issue because if I power down, wait a while I can reboot and continue without issue (other than chkdsk running during boot up). However after the last such error, when I next tried to reboot I got an error message as the RAID was initialising. The error message was in a red box on a black screen and stated that there was a fatal error and that the raid relationship and all HHD would be destroyed if I continued. Naturally I switched off at this point, but on rebooting got exactly the same message. Eventually, as I have backups, I continued past this point and sure enough the RAID had gone. So I rebuilt the raid array and everything seems to be OK.
However, I'd forgotten that my MSI DVD burner was incapacitated due to a failed firmware update so had temporaril;y replace it with a DVD rom drive to get access to my backups. BUT the drive won't read all my backup discs, in particular it won't read the Drive C backups .
Has anyone else had this RAID erro. Is it a driver error or is it a dsik failing (even though they were new at Christmas).
I am using a Superflower power supply which has 22A on the 12V rail
1GB PC3200 ram by A-Data (CAS 2.5)
Elderly HP 9100 CDRW
MSI DR-8 DVD RW
Ethernet card
Radeon 9600 128MB
AMD64 3000 processor
Freeflow

Raids do not really help benchmarks unless you considure hard drive benchmarks. Most games and benchmark proggies load everything they need prior to running. So unless you have a low memory condition that forces the game or benchmark to use the swap file the only place that you would typically see any gain in speed is during the loading of the game or benchmark. That is hard to quantify other than through experience.
Where a raid shines is in file tranfer situations. When you create and save large files such as movies, Reading or copying large files, defragging, or any other massive file effort. Overall the gains can be very small compaired to the rest of what you do with your system. However that is not to belittle what a Raid does. It does give a finer sheen to the overall computers operations and will make sluggish file transfers seem much more bearable overall.

The screen of my iMac flashes green during boot-sequence, then returns to normal.

During the boot-sequence the screen of my Imac 27" flashes green (once), then returns to normal. This does not happen when I boot my Windows (Bootcamp) partition, so I assume this is some kind of OSX driver error. This started to happen only after I installed the latest patch (10.9.3). Did anybody else encounter this and/or knows how to get rid of it ?

Hey fumanchu,
Did a small google search and found the following:
http://www.likelyanswer.com/28020629/My-Macbook-Pro-Had-A-Flashing-Red,-Blue,-Gr een-Screen-At-Startup
which lead me to:
https://discussions.apple.com/message/21535976#24471966
which lead me to:
http://support.apple.com/kb/PH4405
Basically reset the PRAM.
Worked for me hope it works for you buddy. I did it due what the first link said "might be user abuse to the display". doesn't sound good.
Cheers
j3rg

2006 Mac Pro + NEC 3090 - grey screen not displayed during boot

I have a September '06 Mac Pro 1,1 (Woodcrest variant) hooked up to an NEC 3090 30" LCD monitor, running OS X 10.5.7. Previously, I was using an Eizo S2110W 21" LCD; turning the monitor and computer on would cause the following to be displayed (in order):
1. Light grey background with dark grey Apple logo with spinning thing.
2. Solid blue background.
3. Leopard wallpaper.
4. Log-in dialogue.
Since using the NEC, the grey screen is not displayed at all: the display stays blank until the blue screen is displayed, and then the Leopard wallpaper and so on. This is using the 2560x1600 native resolution of the display, and has occurred using both 10.5.6 and 10.5.7.
If I change the resolution to 1280x960 and boot, the grey screen is displayed. If I change it to 1600x1200, I get weird corruption on-screen during the period when the grey screen should be displayed; for some reason, this includes part of the desktop wallpaper I was using before I rebooted.
Resetting the non-volatile RAM using Command-Option-P-R works for the very first time I boot the computer, though the grey screen is displayed at very low resolution. If I reboot from the log-in dialogue immediately afterwards, normal behaviour occurs - i.e. the blank screen.
The upshot of all of the above is that if I want to boot into Windows, or install OS X (e.g. when Snow Leopard comes out), I have to remember to boot into my existing OS X installation, change resolution, reboot whilst remembering also to hold down the ALT/Option key. It would be much easier if I could do away with having to change resolution.
I have tried connecting the monitor to a PPC Mac mini at 1600x1200 (it won't go any higher), using Tiger 10.4.11 (not sure of exact version - the latest). At this resolution, the grey screen is displayed.
Using a '08 MacBook Air (first generation) and the supplied DVI adapter, also at 1600x1200, nothing is displayed on the NEC until I get to the log-in screen. This occurs if the NEC is set to be the primary display or the secondary one - the only difference is where the log-in dialogue is displayed. I am not familiar with dual-screen behaviour, so I can't say whether anything is supposed to be displayed or not (i.e. does the grey appear on both displays?).
I have been in touch with NEC Europe support on this issue, who suggested it might have something to do with the 10.5.7 release. I know this not to be the case, as it was occurring prior to 10.5.7 being released.
Any ideas?

Put more of your hardware listed in your profile.
I looked and don't see you list your graphics card anywhere.
Graphic card it came with was either X1900 (watch for heat and dust bunnies and clogged vent);
OEM 7300GT (seems unlikely).
You could have replaced either with 8800GT or ATI 3870.
Require 10.5.2+ ideally 10.5.6+.
Some problems cropped up with 10.5.7. 10.5.7 doesn't work on some (many) 3rd party displays and stay with 10.5.6 if necessary until it is fixed or resolved.
But you say it happens with 10.5.6 also, and was doing so before 10.5.7? which makes your problem somewhat different or unique.
Zapping PRAM or NVRAM reset obviously shouldn't be needed repeatedly. And your graphics card probably needs to be replaced, or test with another card to rule it out.

Macbook Pro 17" restarting during boot screen

This seems to be an on going problem for people. From the threads I've read I could not get a solution.
My Macbook is turing on and plating the chime, but the screen has been covered in loads of square patches of purple dots. The Apple logo appears on the grey screen and the wheel starts to turn. What happens is it will do this for a minute or so and then freeze or more often restart and do the same thing again until i force it to turn off.
I have tried all of the below already
     - Safe Mode (fails and restarts)
     - Single user mode (disk repair command as I could not do it through the graphical interface)
     - Reset using cmd+option+r+p
     - Recovery by holding Option during boot (again freezes or restarts)
I would use a disc to a reinstall but my optical drive is broken and I do not have access to an external one. I realise I can use a Bootable USB but I only have access to a Windows for the time being. Its probably worth mentioning that was watching a video on Youtube when the whole laptop froze and starting repeating and jerking and then shut down. It has not worked since!
Can anyone suggest any other posible solutions please?
Thank you

My Macbook is turing on and plating the chime, but the screen has been
covered in loads of square patches of purple dots. The Apple logo
appears on the grey screen and the wheel starts to turn. What happens is
it will do this for a minute or so and then freeze or more often
restart and do the same thing again until i force it to turn off.
This seems like a hardware issue.
All we can suggest is run a #3 Hardware Test, write down what it says and take it into Apple for a free eval.
..Step by Step to fix your Mac
5 year old machine? I'd say it's the video card going because the cooling fins behind the fans haven't been cleaned, heat damage is irreversible.
Not worth fixing, buy a new machine.
You can extract the drive and use a SATA to USB adatpter and Migration Assistant to a new Mac.
My computer is not working, is my personal data lost?

MBP 2011 - Ext. Screen not detected during boot

Hey everyone,
I got a new MBP 15" (2011) and I'm having issues with my screen (Acer X243HQ) during boot. It just doesnt get recognized when I boot the machine. Everytime I need to unplug it and plug it back in - which gets kinda annoying as the MBP mainly serves as desktop-replacement for now.
Anyone else having these issues?
Edit: Seems to apply to standby-mode as well: http://discussions.apple.com/thread.jspa?threadID=2783561&tstart=30
Message was edited by: matthewadams

Alright, I will definitely give it a try.
I´ve read on various sites and forums, that gnome-shell has some problems with the catalyst driver - Any expericence with that?
So far I didn´t even get to start a X session, but I tested gnome-shell with ubuntu some while ago, and now want to use it witch arch.
Besides I would love to see the intel-card running, as it gives me way better batter-life and I don´t really need the power of the Ati-card.
Is there any way to, at least narrow down whats causing the problems with the intel-gpu?
Anyways, I really appreciate that you take the time to help me with my problems

HT1414 omg phone frozen during sync, will not turn back on and itunes wants me to restore but unsure if all my precious photos etc have been saved and if so where they are?? I cannot turn phone back on its frozen with itunes icon picture on screen!! help

omg phone frozen during sync, will not turn back on and itunes wants me to restore but unsure if all my precious photos etc have been saved and if so where they are?? I cannot turn phone back on its frozen with itunes icon picture on screen!! help

Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766

Ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?

ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?

Hi there did you end up getting this resolved? I have the same exact same issue with my Ipad 4 when updating to 8.1.3....frozen on the apple logo. Tried resetting as advised by other users but just goes back to the same logo. Tried connecting to iTunes but device is not picked up at all. Left it over night to run flat hoping charging might kick start something....but when I put on the charger it shows the battery charge icon but won't actually charge it. It's really doin my head in trying to find a fix - cheers Morgan

Q10 frozen during booting on Blackberry screen - is it dead?

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