Q10 hotspot issue

Hi, I'm a first time BlackBerry user but I've been using a lot of phones and was pretty good at trouble shooting and am currently having problems connecting my Samsung phone to my Q10's hotspot. My tablet3 can connect no issues but no matter what I do to tweak my settings, I'm getting authentication error. My Samsung phone works fine on other hotspots and I'm facing a brick wall. Would appreciate any assistance. I'm using the latest BlackBerry os 10.2.

Hello
Delete that Wi-Fi from Samsung and re-establish that previous hotspot connection.
If still fail, try to connect manually to that hotspot (manually input hotspot name and password, security type).
Good luck.
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Q10 battery issue

2:31 PM
I bought a Blackberry Q10 on Wednesday. One of the reasons I bought it was for battery life, however I have been having issues with this. The blackberry loses about 10 in an hour without any usage and with email synching turned to manual. I also have task manager and there are no apps running in the background. I go to bed with 50 percent battery and wake up to a dead phone. Is there something I should do or should I send it back? I got the phone just over 2 days ago, and updated it straight away. Wifi is only on during the day. ( I posted this before but accidently clicked on accept as solution even though I didn't mean too)

your previous post was marked solved.
you posted here in Q5 area, please post in correct device section
http://supportforums.blackberry.com/t5/BlackBerry-Q10/new-blackberry-Q10-battery-issue/m-p/2894548#M...
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BLACKBERRY Z10 HOTSPOT ISSUES

Hello all,
Please how could we resolve hotspot issue with BB Z10?
At the first time we got it, it worked. But now, after using it, there is a message on the screen which says that this functionnality (hotspot) is not working due to the country regulation restriction.
We live in Madagascar and there is no restriction by the Malagasy regulation saying that the BB device cannot play HOTSPOT.
Thanks for your assistance

hot spot is carrier controlled, i had to enable it on via carrier
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Q10 Hotspot Not Working

Since I have updated Q10 Os to 10.3.1.1565 Hotspot is not working, guide Please........

Hi,
the 10.3.10.1565 seems to be buggy...the 10.3.1.1767 is released (soon). Maybe it also fixes that issue
Alex
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Z-10 Hotspot Issue with AT&T

Starting about a week ago, my Z-10 stopped allowing me to create a hotspot as it would show the error message, "To use this feature, contact your wireless service provider to subscribe to a Mobile Hotspot data plan."
My plan does allow for mobile hotspots and the Iphone and Android phones that my other family members have can still form a hotspot. It just will not allow the Z-10 to do so.
In the NUMEROUS conversations with AT&T representatives by internet chat, telephone, and face to face at store over the last week, they have not been able to present any resolution. AT&T did do a ticket on the matter to try and resolve the issue and it came back with the suggestions of factory reset and equipment replacement. The factory reset did not correct the issue, so they stated that it had to be a problem with the phone, but when I got a AT&T customer rep at local store to try and create a hotspot with a brand new Z-10 out of the box, it came up with the exact same error message.
Now I am being told to contact Blackberry as according to AT&T, this has to be a Blackberry issue.
Anyone out there have any suggestions?
Actions taken so far in interactions with AT&T....
Many restarts.
New SIM card.
Verified SIM card worked in another type of phone.
Factory reset of phone.
Verified latest operating software (10.2.1.2179).
SIM card tried with brand new Z-10 out of the box.
In researching the matter online, seems that there are quite a few Blackberry 10 series owners having this issue in seemily certain areas of the country with AT&T service. Anyone have any possible resolutions other that AT&T's final recommendation of going with a different brand of phone?
Edit....Forgot to mention that internet, emails, phone calls, and texts all working as normal. Just will not allow the hotspot to be formed.

Hi and Welcome to the Community!
Mystic_Wanderer wrote:
Now I am being told to contact Blackberry as according to AT&T, this has to be a Blackberry issue.
ATT support knows better than this...or they should...or whoever you spoke to is not properly trained. BB has never been reachable directly by end users for support issues. Escalation, via the formal channels to which only the carriers have access, has ALWAYS been the methodology for formal support from BB. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Whoever you spoke to is, well, not properly trained. UNLESS -- if you did not purchase your device from ATT, then if they have deemed it a device issue, then they may be correct in denying support. But, you still cannot contact BB directly for free...instead you must go to wherever you purchased the device from as they are responsible for your device-level formal support (and, if needed, escalation up to BB).
Cheers, and Good Luck!
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Droid Razr 4G Mobile Hotspot Issues with PS3

I am hoping someone else had this issue and has been able to resolve. I just got a Droid Razr this week, and I have the 4G mobile hotspot feature. I am trying to replace my slow DSL line at home, and most things in my house have tested fine (Internet access, etc.). However, my PS3 seems to have some issues, particularly with online gaming and testing the network connection. The game I am testing now is COD MW3. I thought maybe something like IP ports were blocked on the phone or 4G network, but searching online seems to indicate that isn't an issue. If I reconnect my PS3 back to the DSL, online gaming and network tests work just fine. Move it back to 4G and the game won't connect and the network tests don't complete.
I don't see any features on the phone that would indicate that you can modify any firewall like settings. Anyone else experience similar issues? Thanks in advance!

I'm having the same issue with my Samsung 4g hotspot as well. I can get onto the PSN, download game updates just fine, but when I'm in a MW3 lobby, it just sits there and eventually times out and a XMB message displays that i've been disconnect from the wireless access point. Anyone have any ideas?

Mobile Hotspot Issue after 10.1 Update

Hello, just wondering if there is a know issue with using mobile Hotspot after update z10 to 10.1. After this update was installed Mobile Hotspot will turn on but past network that I had created is not there anymore, also I cannot configure, when I press configure nothing happens, and then Mobile Hotspot turns itself off.

Hello dnivek,
Welcome to the forums.
I would suggest you contact your mobile service provider to ensure you are on the correct data plan to allow you to use the Mobile Hotspot feature. If they confirm you are on the correct plan and have the correct APN settings then please have them escalate your issue to BlackBerry Technical support for investigation.
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

ABAP Container Element Hotspot Issue

Hi Friends
I developed a report using container element and added the HOTSPOT functionality for the field Partner Number.
Partner number have 4, 5 fields like Sold-to-party,ship-to-party, reseller, end user.While executing this report, some time all the fields have value, some times few fields will come with blank value.In that case I need to enter the value for Blank fields.But if I activate HOTSPOT, its not allowing me to enter the value under partner function column.
Kindly give me your suggestion to achieve this functionality.
Thanks
Gowrishankar

Hi Gowrishankar,
Use double click event to handle the same scenario as hotspot, because hotspot are not meant for changing,
also you have a single click event on a row, you just have to pass row, column, sender these three parameters in that event to trigger similar event such as an hotspot. There you can handle editable ALV issues.
Best Regards,
Tapodipta Khan.

Lumia 920 Hotspot issue

I have another issue with the personal hotspot feature.
MY LG W7 Phone works perfectly when I use its hotspot with my iPad.
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I have to turn the hotspot on and off a few times to get that working
Moderator's note: We have provided a subject-related title to help other forum users easily view and respond to this post.

Been having the same issue.
Received updates (AUS Optus phone) over the last few weeks and WIFI hotspotting has beein impossible since.
I used to be able to hotspot for my iPhone 4 but now it connects and "secures" connection, but no data transfer occurs. I tired to hotspot to my PS3 (like I used to on the iP4) and it sees the phone but can't connect.
Must be fixed asap!!!!
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Hotspot issue after 10.3.1.1565 update

my hotspot dont work after 10.3.1.1565 update i had wipe & reset my q10 many times but its not fix i do anythings like change simcard but nothings happen when i turn on hotspot please help i need hotspot very much thank you

I have exactly the same problem on my Q5. Hotspot is not working since update to 10.3.1. Password is not being saved and switching on the hotspot function will just result in "connecting", but nothing happening.
It was working flawlessly on all previous software version.
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If anybody has an idea how to fix it, I would really appreciate that. I am travelling a lot and really depend on the hotspot!

Q10 Email Issues

On a regular basis email for one of my (4) different work email address will quit working on the Q10. The others work fine (all have same POP configurations with of course different log in credentials). I reboot it and it will work again for a couple hrs or occasionally days. I have reviewed the email settings and I can't find anything out of place. Blackberry user for over 15 years and have never had this issue until going to this phone. I came from the Bold which never experienced this issue at all. Email is through a domain that I own for my business. Account is set up as POP. Any idea what might cause this? Solution??

I also have a user with this problem.
He got the Q10 this pass weekend. It has been working ok until last night. Here is what I have observed:
- Open the email to view it, click any of the (Reply, Reply to All or Forward) icons, a new window opens with the To/CC/Subject info, cannot type a message in the body of the email (but can type in the To/CC/Subject fields). Also noticed there is no thread reflected in the body. He has two email accounts that show the same behaviour (Yahoo & Exchange ActiveSync).
- Workaround - If you press and hold the email (in the list view), Options from the right of the screen appear, click on the Reply icon from there and a new windows opens that will let you type in the body and it displays the thread. This will let you reply to the emails.
- The only way this cleared up was by shutting down the device and restarting it. Not an acceptable solution.
A quick Google search shows many others with this problem in this and Crackberry forums. This seems like an OS problem. Hopefully Blackberry can recognize this as a real issue.
Q10 / SQN100-1 / 10.1.0.2006

Q10 reciever issues

Ok so i had my first q10 loose its reciever and i was only able to talk on my speaker phone so rogers gave me a new (refurbished phone) and after a few months now i have the same problem.I called to complain and still had warranty but they said to try some updates and stuff,so by the time i did that and after the holidays i called again and i was off warranty.This has to be a hardware issue and i should be able toget a new phone...i called about getting fixed and they said its not worth it....now what do i do with a broken phone,,,rogers wont help me ...maybe blackberry can...

Sorry, but warranty is a contractual matter between you and Rogers, not you and BB.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Q10 Reboot issues

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Thanks for the tip. Just put a business card in my phone and am keeping my fingers crossed.
This issue was getting quite annoying. I contacted my provider who sent out a replacement which turned out to have more issues (static and distorted picture on screen, temperamental touchscreen) than the phone I was trying to replace.
I removed and re-inserted the sim card which did reduce the frequency of reboots, both in number of days between events and number of consecutive times a reboot would occur.
My battery "feels" like it is firmly in place, so I find it hard to believe that this could be the cause of my issue, but since I am willing to be open to anything since there is no pattern to the reboots (set phone down hard, set phone down soft, it can happen at any time).

Wifi and hotspot issue!!!!! Help

The wifi iphone 5 issue. Is it effecting the iphone 5 hotspot ??

I purchased the IPhone 5 specificly for the mobile hot spot. I got rid of my MiFi and I have been working on this for 3 months. Phone was exchanged for new one and set up as new phone 3 times! What really makes me angry is that they put me through hours on the phone, going to the Apple store, restoring as a new phone and replacing all of my contacts, re-setting up my voice mail...hours of my time when they KNEW none of this would work!
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Hi Theofilos, welcome to the community!
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