Q10 keeps asking for verification ID

For some reason my blackberry keeps asking for a verification.
I used the email for my blackberry what i always use, but it keeps saying that i can't use a different account for it.
A reset didn't worked.
And if i look at blackberry id on my phone, there is the same email what i use.
I tried to do a factory reset, but it keeps asking for verifycation.
Please save me....

I want to be sure I understand. You write, "my blackberry keeps asking for a verification." Is the prompt asking for BlackBerry ID username and password? If it isn't BlackBerry ID that is asked for, then what?
Is there something in particular that is prompting for the information, or does the prompt appear even when no apps have been launched? If not, are you perhaps running any headless apps?
We're you able to complete the factory reset?
- Ira

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