Q10 microphone recording level too loo

Q10 running 10.3 audio level is too low when recording or streaming video.Symptoms:When recording a video the audio that plays back is extremely faint.When on a BBM video call, need to yell into the microphone to be heard by the other person.Quirks:Audio for a regular phone call works fine.Audio for a BBM voice call works fine (in fact is amazingly high quality)Phone is factory reset and battery reset several times.No radio or other multimedia apps on board other than the ones that come with 10.3. I see several instances where others have had a problem with the mic not working for calls unless a handsfree or speaker is used. My issue feels like the opposite of that. I work in television and need to be able to use my phone as a video device in the field. My company wants me to move to an iPhone. Help me fight them off by fixing this issue.

TheSaint wrote:
Very different from mine
Try to set the capture level lower, you may do it by amixer or alsamixer or your systray applet.
I think your card is non fully set.
What says
lspci -vnn |grep 'High Definition Audio'
Try to disable pulseaudio and remove the module. See wiki and in particular this section.
I know, their aren't the definitive solution, but we should have to toss a bit of straw from the haystack to find the needle.
Well, I should point out that it's an USB headset with integrated audio controller (was a bit unclear in my first post, sorry). The sound card integrated in the laptop works just fine but the integrated microphone is awful (in a non-ALSA, non-PulseAudio way ) so showing you the output from lspci won't help much I suppose. But at least it has a Mic Boost control.
Maybe it helps if I describe the behavior in the PulseAudio volume control in more detail.
For the integrated sound card, the input level behaves linear (I know it's logarithmic but that's not the point ). At 0 %, it's completely quiet, at 100 %, it's clipping. In between, everything's fine.
For the USB headset, 0 % is completely quiet, 1 % is clipping already, just getting worse until 40 % which is the ALSA base volume. There it's quiet but at least the volume indicator shows something. At 41 %, it's clipping again until 100 % which seems to behave like 40 %.
Now as Skype thinks that 40 % is too quiet it changes the input level (reasonably enough I guess). Too bad that anything BUT 40 % means white noise coming from the microphone...
Disabling PulseAudio is not really an option as Skype doesn't work with anything but PulseAudio. Besides that the problem also occurs with arecord.
Last edited by volatile void (2014-12-27 14:22:48)

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    Hi,
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    Last edited by volatile void (2014-12-31 14:12:49)

    TheSaint wrote:
    Very different from mine
    Try to set the capture level lower, you may do it by amixer or alsamixer or your systray applet.
    I think your card is non fully set.
    What says
    lspci -vnn |grep 'High Definition Audio'
    Try to disable pulseaudio and remove the module. See wiki and in particular this section.
    I know, their aren't the definitive solution, but we should have to toss a bit of straw from the haystack to find the needle.
    Well, I should point out that it's an USB headset with integrated audio controller (was a bit unclear in my first post, sorry). The sound card integrated in the laptop works just fine but the integrated microphone is awful (in a non-ALSA, non-PulseAudio way ) so showing you the output from lspci won't help much I suppose. But at least it has a Mic Boost control.
    Maybe it helps if I describe the behavior in the PulseAudio volume control in more detail.
    For the integrated sound card, the input level behaves linear (I know it's logarithmic but that's not the point ). At 0 %, it's completely quiet, at 100 %, it's clipping. In between, everything's fine.
    For the USB headset, 0 % is completely quiet, 1 % is clipping already, just getting worse until 40 % which is the ALSA base volume. There it's quiet but at least the volume indicator shows something. At 41 %, it's clipping again until 100 % which seems to behave like 40 %.
    Now as Skype thinks that 40 % is too quiet it changes the input level (reasonably enough I guess). Too bad that anything BUT 40 % means white noise coming from the microphone...
    Disabling PulseAudio is not really an option as Skype doesn't work with anything but PulseAudio. Besides that the problem also occurs with arecord.
    Last edited by volatile void (2014-12-27 14:22:48)

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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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