Q10 payment problem on app world

Hi, I have a q10 and try to download apps. I have BlackBerry ID, and could do it with my old BlackBerry devices in the past. Now i can download only the free apps. When i purchase a non free App the payment is done, i get the receipt from both Paypal and Blackberry about the successful transaction but in the App World app an error message comes with "payment problem; the BlackBerry Appworld App can not communicate to the BlackBerry Server, check the connection." i have already paid several times the same App but can not download. I have tried it with many non free apps. I also adjusted credit card payment instead of paypal, but not helped.

Hello laszlohaller,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with BlackBerry World on your BlackBerry Q10 smartphone.
Is this the exact error message you receive and are there any error codes displayed?
Does the transaction still complete?
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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Problems with APP World

Just got back into the Curve from a WM phone and I forgot how easy this phone is to use!!! Having a problem with App world though. I;m receiving an error message stating I'm unable to connect to the server. Anyone have any suggestions on how to rectify the problem? I'm sure it's a super easy fix and I'm just missing it online somewhere. Thanks!

Here's a few steps I've recommended that have worked for some...
There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful. In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.
Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.
2) Do a Batt-Pull reboot as described above.
3) Get a new link and install a fresh copy of AppWorld
http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sync problem with app world

Got this problem all the time when I want to get an app over the pc to my BB. Here the text.
Synchronisierungsproblem
Es liegt ein Problem mit der Verbindung zu BlackBerry App World vor. Versuchen Sie es erneut.
Sync problem
You have a problem with the connection to BlackBerry App World. Please try later again.
So what is wrong? Somebody knows this problem??

Got this problem all the time when I want to get an app over the pc to my BB. Here the text.
Synchronisierungsproblem
Es liegt ein Problem mit der Verbindung zu BlackBerry App World vor. Versuchen Sie es erneut.
Sync problem
You have a problem with the connection to BlackBerry App World. Please try later again.
So what is wrong? Somebody knows this problem??

Login problems with app world. Error ID: 30207

Hello,
Every time I try to access my world or download an app in blackberry app world I get the following error message:
There is an issue with the current session.
Please login to continue.
(Error Id: 30702)
I have tried battery pulls. I have tried restoring earlier backups. I have tried reinstalling app world. I don't know what else to do. I tried calling my service provider but they told me they can't do anything and I should just make a new ID, but I would like to avoid doing that.
Also, when I go to Device->Blackberry ID; I get the following message "Unable to update your BlackBerry ID account information" I don't know what to do about this problem. Someone please help me.

I'm getting a message saying app world is not available in my country (canada).

Serious problem with app world.

when i download and install an app. it shows up "installation error 0003-0005: there is a problem during installation.please try again." i just want playbook1.0's appworld back.
Appworld: too slow. When upgrade several apps at the same time, it just wont work. you can just upgrade one by one. i think it is due to appworld server or the connection.
i think wifi connection has some problem with os 2.0

I 'm having the very same problem 0003-0005 err app world
Plus BB Id say's I need internet connection .
I have Internet on browser etc.
I tried turning date to 2014 & 2015 many times no luck !
Maybe I just need to register bb ID online again ??

New problems with App World

When I try to open the Blackberry App World I get this message - 'DNS error". No explanation, no suggestions of what to do, just that. I had no problems in the past and trying to get an answer from the tech suppport center is is an exercise in frustration. I even deleted the app, turned the phone off, turned it back on, & re-downloaded it. No cahnge. Any suggestions?
Thanks!

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Problem on app world with my 9320

My phone is already connected to the wireless network but when I go onto app world and click on certain apps or themes it says can not connect you please make sure your device is connected to the wireless network, is anyone else having this issue? Its really annoying me now ! Don't know how to fix it

Hiello!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with App World 4.0.55

I have just upgraded App World to version 4.0.55, and now it is not working...
I can see the icon, but selecting it doesn't appear to do anything. Holding the BB button shows the App World icon (as an application that is already running), and this is the case even immediately after a reboot. Selecting the running app just returns me to the home screen.
I have completely uninstalled / rebooted / reinstalled twice now, with the same result.
Any suggestions on how I might resolve this?

This is a suggestion for bb_kevin to try.
Action 1:
Please, start DTM 7.1, connect your phone, wait for the ‘sync all’ message, click on’ Applications’, wait for the ‘apps loading’ to stop, and check if you see a ‘red star’ on the top line and maybe at the bottom a message which says: ‘OSx.0.0…………Update’.
Also verify (scroll up/dn) in the list that AW 4.0.0.55 is installed (important).
Action 2:
If yes, go back to the hone screen of DYM 7.1 and make a full back up of your phone. Disconnect your phone and try 2 more reboots (either pull the battery for a few seconds or press ‘alt key, right shift key, and del key for 3 sec. all simultaneously if you have a keyboard).
Action 3:
Is the AW icon now working? If not check for the ‘red star’ again. If it still there you have to make a decision. You can go back to your present or default AW version and wait for a better version to come along or clean/update your current software to get rid off this icon issue via Action 4.
Action 4:
If you see on the bottom of the ‘Applications’ window still the ‘Update’ message click the ‘Apply’ button beside it. What will happen? This procedure stores your phone’s setting and PIM and email data and all your apps, then it erases all data, then it reinstalls your current OS software, and then reloads all the above stored data. One has to wait about 30 minutes till one get the ‘update complete’ message and then spend about another 10 minutes or so to follow all the prompts and reboots to get the phone back onto the network. Most of your third party apps will be back; other ones you need to reinstall later.
Action 5:
If you decided to ‘update’ your current software, disconnect your phone after you got the ‘update complete’ message and follow the prompts. Since this method reinstalls your current OS it will take about 10 minutes before you get an email from your phone company saying: Your handheld has been registered with the wireless network.
Wait for this message, because if you start your AW icon to early you will not be able to update your BB ID. I you did you will see a message like: Sorry, the software update server is unavailable. Please, try again. (RIM means, after you are back on your carriers network). Also, make sure your phone's radio is turned on after disconnecting from the PC.
Summary:
The above actions worked for my Torch 9800 running currently bundle 3049 and app platform version 6.6.0.246. I also experienced other issues in trying to install AW v.3.1.x.x and v. 4.0.0.x like:
missing AW icon to launch the app
Uncaught exception java.lang.Error
App World requires the latest version of BlackBerry ID.
Sorry, the software update server is unavailable. Please, try again
BlackBerry Identity installation failed. Please try again later. (80002)
If you don’t see a ‘red star’ on the first line of your apps list but are stuck on one of the above listed AW v.55 issues let me know in a response to this thread and I will suggest another way of doing an update avoiding the 'wipe way' of reinstalling the current OS.
Tip:
I deleted my PayPal app before I did the ‘Update’. I reinstalled the PayPal app after v.55 was running and had no issues with this app so far.
I hope this is not too much writing but these issues and errors are in RIM’s court for quite some time and
this method worked best for my phone. Maybe, for yours too. Good luck.

Problems in app world transferring devices:: App world support will not recognize my tour PIN

I recently just changed from a storm to a tour. I downloaded app world on the tour, entered in my paypal information, and had my applications transfered to the new phone. However, my activation numbers for all my apps are incorrect when i try to activate them. I remember some of the activation numbers being the same activation that i used on my storm. I believe this is where the complication may be. However, app world insists that my activation number is correct.
I have tried to contact app world support and it will not recognize my tour PIN number.
When I try to fill out the form, it says : "Please provide a valid Blackberry Smartphone PIN"
My pin number is correct and i have entered it numerous times. Anyone know whats wrong?
Thanks for any help!!

Hi there!
There is indeed a fix for all of your issues, but the first one that needs to be fixed is the Bad PIN reply from the RIM support site. However, that fix cannot be posted publicly. Consequently, please see your Private Messages on this site for a PM from me with the information that you need.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem With App World and E-mail

First of all, hello to you all and congratulations on the fantastic community you guys have here.
Now on to my questions.
I got my Curve 8900 in June and immediately tried to download the BB AppWorld because it sounded pretty cool. However, it wouldn`t let me do so because it said my device wasn`t compatible with the AppWorld software. Granted, I only tried this from my computer, never from the BB. Well, in late July, I had to hop on a plane to South America, where I`ve been since then and will be until January. I installed the BB Software on my notebook at that point and once again, tried to install the AppWorld software. The message then changed to "Your device doesn`t meet the system requirements for the AppWorld software" or something along those lines. I have the latest Device Software, Desktop Software V. 4.7. I tried looking for answers on the RIM/Blackberry website, but found nothing (however, I feel I should mention that I gave up after the first 5-10 relevant hits on my searches), and I still want to have the AppWorld Software so I can use the Facebook App, perhaps a map application, and perhaps more of the plethora of apps I`m sure Blackberries have available to them.
Second question. I`ve looked at trying to set up my phone with my e-mail account, but every time I`ve done so, I get one option; "Set up using Blackberry Enterprise Server". I am an individual who likes his Blackberry. I do not use it for business purposes, I do not want to buy the rights to use the Enterprise Server, I do not want go through any more complex hoops just to get my Hotmail inbox on my phone. Help, please!

Hi,
Try downloading App World directly onto the Blackberry by the Blackberry, and not via your Desktop / Laptop computer.
On the Blackberry go to the Main Menu and then select the downloads folder to see if you already have App World in there ( The round Blackberry icon ).
If not, open the Blackberry Internet Browser and go to : www.blackberry.com/appworld/download
Follow the instructions there and you should be sorted
Sorry, I don't have an answer to your E-Mail question, maybe someone else will be able to help.
If you found my answer ( or anyone else's ) to be helpful, don't forget to click the Kudos button !

Problem Downloading App World

Whenever I go to down the app world when the download is complete a message comes up saying "Uncaught exception: java.lang.NoClassDefFound Error" What does this mean and how am I able to get the app world working on my phone?
Thank You
Steve

I get this same message. I.e., I download, then it tells me I need to reboot, I click Reboot Now, it reboots, then as it comes back to life i get this same message:"Uncaught exception: java.lang.NoClassDefFound Error" I click "OK. The same message comes back again. I click "OK" again. The message now goes away and the home screen comes up, but there is no AppWorld Icon. And this is on the current version of AppWorld, 3.1.0.60. What is the fix? See my prior posting on this:
App World Inaccessible after Upgrade to 3.1.0.60
Saturday
Upgraded to App World 3.1.0.60 but now the App World icon is gone and no way to get it to run. What is the fix? On a Bold 9700 running v 5.0.0.296 (Platform 5.1.0.83)

Payment Problems on BB World

I see this particular problem littered all over the boards the last couple of years and now recently. Apparently Blackberry World is once again refusing to process payments. I called my card's bank and was told that they could see the transaction but it was coming thru for $0.00. Nothing I do helps and they have no way to fix it. It is clearly a Blackberry issue. I'll be darned of I pay $50 for technical support for something they should be fixing. You should be able to submit a problem without paying for it if it is clearly their issue. In this case, many others are having the same problem. Either they fix it, or I simply don't use it.
Connie L

Don't bother. I spoke on that $49 assistance number and to a blackberry world specialist supposedly and he had no answers at all for me! I just this in some other post, read it and you will see what he said to me, complete BS!
Forget it! I had and have the same problem with Z30 and now my wife has the same problem with her Q10! I couldn't pay for anything from apps or in-apps like BBM stickers and I tried everything from posting to this cra p forum https://supportforums.blackberry.com/t5/BlackBerry-World/In-app-purchases-problem/m-p/2971376#M3134 and didn't get a single reply to contacting BlackBerry Help on twitter which was even more useless as they direct you to contact BlackBerry 800 number in US and did that and spoke to 1 rep who was as useless and couldn't help and transferred the call to supposedly some tech guy who came up with $hit and his best answer was to delete my BBID and start new and I said "but I made 100s of dollars of purchases and I will lose everything" and he cared less and mind that call was international for me and I was on hold for 45 minutes and to call that number you have to agree to pay $49 per call! At the end I contacted their twitter useless help @blackberryhelp and was told to contact my carrier and I did and the carrier rep told me that they don't have support for BlackBerry and to qoute "who uses BlackBerry these days?" and told that to their twitter help and they said they can't help me! This is BlackBerry bull dung service and I have been a BlackBerry user since 2007, never had another phone before this! Now, my wife is running through the same problem and all of our cards and paypals are working fine and in fact we buy often from Apple App Store, Samsung and Google Play store and Amazon App store without a single issue never once and moreover that I dumped my Z30 for Amazon Fire phone which has an amazing feature of "Mayday" right in the phone and the reps and technical guys can help you right away from your phone and can see your screen share live and talk live to you on video as you can see them from the phone! Now, this customer care and not BlackBerry BS and sad name for service! Worst company ever! I say just forget it and move on they will never help or care!

Problem with app-world/ bb curve 8520

Hello
I have a wifi connection on bb curve 8520 but i can't connect with messenger or app-worl it says that i'm not connected to network on the other side with the browser its ok
thank you
Solved!
Go to Solution.

You need to contact whoever provides the cellular service on your mobile phone.

Z10 app world not starting

Hi there. Same problem, my app world gets stuck on the screen with the circle. Have restarted, taken out battery and sim, no change
Solved!
Go to Solution.

This is most likely due to a app update issue. The BB Music workaround should fix thhe problem.
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Twitter: @ukmight
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2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.

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Q10 payment problem on app world

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