Q10 restoring problem

hello...
i have a blackberry q10 i backed up my files on blackberry link then security wipe . and now trying to restore my files but it wont let me - it says that the blackberry id associated with this back up file doesnt match the blackberry id on this device.
( i have already singed in to my blackberry id before trying to restore the files , i dont know why its not matching )
any help please !!!!

If it's not the EXACT same BBID then it won't restore. Did you make any changes to your BBID? Reset the BBID? Change the email, etc.?
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dear sir,
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pkotechain wrote:
i am gacinh problem stat trasfering fromQ5 to Q10.
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