Q10 Screen Lock Problems

I have two issues with screen lock on my Q10.  First, when the phone is in sleep mode, pressing any of the number keys wakes up the phone and activates the lock screen.  I would like to know why this happens -- it doesn't make sense to me that any of the keys should work when the phone is locked.  Is this a software issue?
Secondly, when I remove the phone from the holster, the lock screen activates which is fine (I have the phone set to lock when in holster).  However keys get pushed randomly while removing the phone from the holster.  For example, the password field can get populated as the phone is being removed.  The alt key and the shift key also can get pushed inadvertently. Again, is this a software issue?  It doesn't make sense that keys should be active until the phone is well out of the holster and the lock screen is activated.    

Hey Calawson,
Thanks for the detailed reply.
Also just to clarify my reply, all the number keys and Q, A will wake up the screen.  There is no reasoning why these keys have been chosen to wake up the BlackBerry Q10 smartphone.
I can definitely see your concern as if you are putting the BlackBerry Q10 in a holster and the padding is touching the ALT or Shift key it will be enabled when you unlock or even wake the screen of the BlackBerry Q10.
There is no way to stop the ALT or Shift key from not being active when BlackBerry Q10 is locked.
I hope this information helps, be sure to let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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