Q10 Software 10.2.1.537, Application Sound and Speakerphone Problem

Hi
Several days after I updated my BB Q10 with 10.2.1.537 Software Release, I experienced two problems:
a. when I make or receive phone call, the Speakerphone mode is always turned ON automatically. I cannot turn it OFF. So I cannot make phone conversation in private.
b. the applications' sound becomes very small.
Ex: sounds from receiving email, BBM, SMS messages. Reminder sound from calendar
Exception: only Alarm application sound is still normal
After I reboot the phone, the applications' sound becomes normal. But as soon as I make or receive phone call, the applications' sound becomes very small again.
I have performed Reload Device Software with Blackberry Link, install the latest 10.2.1.537 Software Release, and restore the backup file. Same problems still persist.
Please advice how to fix these problems.
Thanks

My Q10 has a similar problem that seems to happen only when driving over 40 Kph. sound cuts in and out, whether i am on speaker phone, earphone or blue tooth. I've gotten a replacement Q10 and its doing the same. Any solutions?

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Q10 Software 10.2.1.537, Application Sound and Speakerphone Problem

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