Q10 stops playing sound

Here is the scenario:
I have a brand new Q10. I do not have many apps installed other than those that come with the phone. I can mention Skype, Webex and Tune In, as apps that use sound/video, but they are not frequently used.
My OS release is 10.1.0.4181.
I run my music player (the original one that comes with BB) and if either take a picture, receive a BBM video call or any phone call, later on my music player can no longer play anything. I can only solve that by rebooting, which is obviously very inconvenient.
Any ideas?
Thanks!
Petula

Hello bbpetula,
Welcome to the BlackBerry Support Community.
Please backup your device as shown here: http://www.blackberry.com/btsc/KB33526
Then complete a reload of the device software as listed here:
Open BlackBerry Link.
Ensure the computer is connected to the Internet.
Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
Connect the device to the computer.
When the device button is available on the bottom of the BlackBerry Link window, click it.
Click the Reload button.
Test to confirm whether or not these steps resolve the issue. If not, please contact your point of purchase for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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from
Mike N. (nahyun...
Posts: 2,814
From: New York, NY
Registered: Oct 1, 2003
Re: itune application and itune folder
Posted: Jun 27, 2007 7:16 AM in response to: Austin Smith2
Solved
Reply Email
Deleting the application rarely solves anything on Macs. A better starting point is normally to delete the preference file for the application (in Users/~/Library/Preferences/com.apple.itunes.plist) or see if you have the same problem in another user account on the computer.
PM MDD(1.25GHz 1.25G-RAM 320G-HD) Mac OS X (10.4.10) 20"ACD USB2Connect MacBook (2.0 White)-2GB Report this post
Austin Smith2
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