Q10 stuck on "software update in progress" please help!

Hello, I am trying to factory restore my q10. I initially did this from blackberry link however it then came up with an error message so I had to press "reload" from blackberry link. Now at least 5 hours later my phone is still connected to blackberry link with a green light on the blackberry and on computer screen it says "software update on progress. Do not disconnect the device. Then below that the blue status bar is nearly at the end but has been for hours. I think it's stuck but I'm unsure of what to do. Please help someone thanks

Reboot it it will do the job correctly the 2nd time happened to me aas well!

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