Q10 USB not detected in Link or Blend

Q10 SQN100-3 Rogers
OS 10.3.1.1.1581
Link 1.2.4.27
Connects wirelessly by default when Link first installed. Blackberry Device manager shows Y and Z drives.
When wireless connections turned off in Link or turned off at device and USB connected:
Windows alerts that device has been connected.
Windows Device manager shows Blackberry device as well as Network Adapter Blackberry Device, Blackberry Tethering Device, Blackberry Virtual Private Network.
Blackberry Device Manager does NOT show any devices
Device shows USB connected
There are no firewall restrictions
There is no problem with the USB connection or port
USB connection on device set to manual IP address but that has no effect on Link
Rogers Tech Support verbally says that it is a known issue that BB is working on but nothing on any forum says that including this one.
Is this a known issue that is being worked on?

I finally got it working:
- I completely shutdown my Blackberry Q5 terminal and unplugged it from USB.
- In the Windows Device manager, I can see the Blackberry Virtual Private Network in the Network adapter group, which is correct. But the Blackberry Terminal was not listed.
- So I connect the USB back in my Blackberry Q5 device and turned it on with the switch on the top.
- From there, Windows detected the terminal and installed the Blackberry Terminal drivers (automatically supplied with the BB Link software)
- And Link started automatically saying that the BB is connected properly through USB.
- When I turn on the USB mass storage, it works as well (and disconnect from Link at the same time), so I have to turn off USB mass storage in the BB Q5 settings to make it connect back to Link through the USB cable.

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Hey @varun_viswanath ,
Welcome back to the HP Forums!
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I understand you are receiving problems where your USB cord isn't detecting on your computer. You have tried the necessary troubleshooting steps. Please follow this HP document on Troubleshooting USB Connections For Windows 7.
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Attachments:
pic1.jpg ‏189 KB

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