Q5 battery going from 50% to 0%

Hi. Please my phone suddenly goes off once the battery gets to about 50% and it wouldn't come on again. If I plug it, it starts charging again from 50%. What might be the cause?

Mostly likley the on-device battery meter is off-sync with the actual battery charge.
Try this, to reset the on-device meter... with your Q5 connected to the wall outlet charger, let it charge an hour or so, and then KEEP IT CONNECTED and POWERED ON.
Press and hold the top edge power button for about 30 seconds and keep it pressed until you see the screen go black and the red LED blink. Let go and let it reboot. Press the power key again after 30 secs if the reboot screen "BlackBerry" does not show in a minute.
You should see improvement. Do it again tomorrow if not, it might take 2-3 times doing this.
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