Q5 BBW AND BBM NOT WORKING

GOOD DAY
MY NAME IS STEPH MY BBW AND MY BBM ARE NOT WORKING, WHEN I TRY TO CONNECT BBW TO THE INTERNET IT POPS UP A MASSAGE SAYING THERE WAS A CONNECTION PROBLEM. BBW MUST CLOSE, AS FOR BBM IT POPS UP A MASSAGE READS NO BLACKBERRY DATA, BBM UNABLE TO CONNECT TO THE SERVER, PLEASE TRY AGAIN LATER. PLEASE HELP ME.
REGARDS
STEPH

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. When you do, have them check carefully concerning having BIS attached to your account -- there are reports that on some carriers having BIS attached to the account for a BB10 device actually prevents the BB10 device from functioning.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
Melissa_Ball

Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email and BBM not working

Hi,
My email services and Blackberry messenger are still not working, despite the fact that the disruptions of last week have apparently been fixed. However, I am able to access the internet.
On the setup menu it says that there are two email accounts, but when I click on it, it says that there are no activated accounts and there is only the option for enterprise activation. The Blackberry and 3G sign at the top of the screen are present and in capitals. I have tried pulling out the battery and rebooting. I have re-registered with the host routing table. I have also called my carrier (t-mobile), who have said it is not a problem with them.
It's been over a week now that my phone hasn't been functioning properly. Can someone please help?
Thanks

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! But, I am distressed by one thing...
s-k wrote:
I have also called my carrier (t-mobile), who have said it is not a problem with them.
For them to successfully fob you off that way is, IMHO, inexcusable. Regardless of where the root of the problem is (e.g., the RIM network or the carrier network), your carrier remains responsible for ALL of your services and support. After all, you pay them every month for your services...they are not delivering those services. Only they have the ability to seek for you any support from RIM...you have no direct channel to RIM...only via escalation from TM can you get support from RIM. It is so sad that so many CSR's at carriers are responding like this and fobbing their paying customers off. I encourage you to ring them back up and impress upon them that your service and support contract is with them...and they are responsible for providing that support and service, including escalation into RIM if necessary.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Won't connect to server - hotmail and BBM not working.

Hey BB Community,
I have two problems which I think may be connected through my phone's inability to connect to the server.
- First off, my contacts can't receive my BBM messages. I can write and send them off but they aren't received.
- Secondly, my email account (hotmail) is not working on my BB. It's supposedly connected and logged in, yet I don't receive any mails on my phone, nor do contacts receive anything I send. When I try to access my email account options, a message pops up stating "Your device had a problem connecting to the server."
Everything was working fine before I had to duplicate my SIM card (it was scratched somehow) and battery.
So my question is, how do I reconnect my BB to the server?
Would appreciate the help, thanks.
- Leandra -

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Internet and BBM not working what so ever!!! *HELP*

I purchased the blackberry bolt on on friday and the £5.00 was deducted from my balance. My Internet and BBM however never activated or started to work. The signal appears in lower case as "edge" and "gprs". I have contacted o2 and went through all connection settings on the phone. Everything is correct. When i sent a registration message it says "registration message sent" but i never receive a reply. I updated all software and reset the phone completely yet no luck. I also went into o2 and they also are unable to help. I am waiting to hear back from o2 Support but this may take up to 72hours. My o2email tells me my device has been "suspended or deactivated". My brother gave me the blackberry as he use to have a contract on it but he has now upgraded to an iPhone. He has no arrears on the account or bill so there should be no reason for the phone not to connect
can anyone please help me as i have tried everything!!!!!!!!!
My phone is a curve blackberry 8520

Hey weeuna,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you're receiving lower case edge or gprs that means you only have voice only services and no data. I would suggest removing the battery and placing it back in and if the issue still persists then I suggest trying a new SIM card.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Internet and bbm not working.

help, my internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work. any help would be appreciated, thanks

Hi and Welcome to the Forums!!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8520- email and bbm not working

Hello,
Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
It was not. So i pluged it into my laptop, tried updating and all that, also brought £10 credit incase that was the problem. Still nothing. Emails, BBM and facebook are things I use often on my phone and I would love it if anyone had any suggestions, maybe I have my settings wrong?

Hello Amy and welcome to the Community!
Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Internet and BBM not working at certain times :(

I m on t-mobile network and every now and then instead of saying 't-mobile' at the top of my phone it says 't-mobile and orange' with a small red triangle. My internet normally works fine as well as my BBM and messages send normally, however when this service with the red triangle shows i cant use internet or bbm but messags still send okay??? please can anyone help to solve it as sometimes the triangle signal shows most of the day so i cant use the internet or BBM!!

In those cases you're roaming, it appears so set your Mobile network > Data Services to Data On while roaming, unless you're going to incur extra charges.
sounds like you're in a weak Tmobile signal area at those times.
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Bbm not work in Q 10

Attn all urgent services for BBM not work msg is unable to connect to BBM no data services in my country Saudi Arabia all services provider and wifi not work from last day
Please need you're action to fixed and problem only in device Q 10
Thanks

Hello agalharbi,
Thank you for your question regarding BBM services on your BlackBerry Q10 smartphone.
Are you currently still experiencing an issue with using BBM on your BlackBerry Q10?
What happens when you try to send a message? Do you receive any error messages or a red X?
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

HELP WITH BB CURVE 8520, BBM NOT WORKING PROPERLY

okay, so i have a bb curve 8520, and i am on o2, and have the bb bolt on £5 a month.. my bbm only lets me add some people successfully, and others, it just stays as pending, even tho whoever i have added has accepted me.. i have rang o2 and got nowhere with them.. ive sent service books again, and done register thing.. and still not working!! helpppppppp

Thank you! What number is it? is it 150 one or do they have another number??

Wireless network and bluetooth not working on touchsmart 600

This has not worked since day 1 and I have been using wired internet.
I really need to setup a home network and need to use wireless.
Research on the net has led me to belive I should have HP WIRELESS ASSISTANT on my machine... is that correct?
Everytime I try to download it is seem to be for a notepad... mine is a touchsmart desktop...
Please advise

Hi coffee12345,
Welcome to the HP Forums!
I have read your post on your wireless keyboard and mouse not working with your desktop, and I would be happy to help you! To begin, I need to ask you a few introductory questions:
What is the Product and Model Number of your desktop?
What version of Windows are you using?
Is this a recent issue, or has it been like this since day one?
Are you using a USB hub to connect your peripherals or is it directly plugged into the computer?
Please re-post with the necessary information, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My Ipod touch 4th generation is not working, its frozen, ive tried everything and its not working, its just frozen on an app and i really really need HELP!!!

My Ipod is frozen!!! Its a 4th generation and its frozen on an app, Ive tried everything like holding down the lock screen and stuff and its not showing the red thing to slid to shut it down....This is my only thing to use to contact my friends and its not working, i dont have a phone and i cant get one, so this is the onlything i have.....PLEASE HELP!!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How can I get my itunes onto my new laptop? Do I need to download itunes again or can I just copy it? My ipod classic has since been soaked in water and does not work so I cannot copy from there. Can anyone help?

How can I get my itunes onto my new laptop? Do I need to download itunes again or can I just copy it? My ipod classic has since been soaked in water and does not work so I cannot copy from there. Can anyone help?

You should copy everything from your old comptuer to your new one.

Keyboard and Trackpad Not Working; Mac OSX Unexpectedly Quit?

Hey everyone... I think I may need to stop by the Apple store to figure this one out, but I just wanted to make sure if there was anything I could do on my own first.
So basically, on my MacBook Pro that I got nearly two years ago (late September of 2006) for the past month and a half has had problems. In the beginning, the mouse and keyboard would freeze up and just not work. Restarting the comp did nothing. Some times were worse than others (once it was frozen for 1.5 hours). Then it stopped, every now and then having a few freezes (sometimes when the keyboard froze but the trackpad was still good), but two days ago I had my comp not hooked up to an adapter. When the battery got low, the comp froze. I went to bed and closed the laptop, and the next day it was still frozen. I unfroze it, but then it happened again (I'm pretty sure the same situation... almost no battery)... and it is still frozen, even after multiple restarts.
Also, during the time when freezes weren't as bad, sometimes the keyboard would get stuck on one key, usually the volume up button (very annoying)... then I was told to restart the comp. When I came back, I was told that Mac OS X had unexpectedly quit.
Sorry that was a lot to read, but any help is really appreciated! Thanks!
Not sure if this is also important, but I did spill some water on the keyboard a very long time ago (late December '06)... it wouldn't take this long for that to cause the problem, would it?

Does booting up in [Safe Mode|http://support.apple.com/kb/HT1455?viewlocale=en_US] help at all? This boot mode checks the disk on startup and disables non-apple start up items and certain kernel extensions.
Steve

Q5 BBW AND BBM NOT WORKING

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