Q5 not able to update or connect to USB

I am eager to update my Q5 to the latest 10.3 version, but my telephone says NOT.
It tells me to clean up 910MB, while there is 3,1GB available..
Alternatively i'm trying to update through BB link, but this wont recognise my device. Mass storage has been switched off. Blackberry link wont connect, nor is my device listed under 'My Computer'.
I previously had Blackberry Link working on my former desktop, running WinXP 64bit. I've tried 2 win7 workstations, both wont connect.
One did connect through WIFI, but this connection doesn't allow backups nor updates. When i switch wireless off in Link, i wasn't able to turn it on again..
I can think of only one difference between now and the previous Link connection (with winXP64): i have side loaded Snap to install APK files. Development mode has been set back to off since.
So far i have tried:
-Install Link
-Uninstall and reïnstall Link
-Install Blackberry USB drivers (uninstalled again)
-Switch telephone on and off while connected with USB to computer
-Restarted computers many times during in/unstall of software
Please help, i'm stuck.

Nobody?

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