Qi Charging Case not charging with TYLT VÜ Wireless Charging Pad

I bought the white folding charging case plus the TYLT VÜ Wireless Charging Pad yesterday at the Verizon wireless store and it doesn't work.
The case seems to function and I do get the short screen display in the window but the Qi Charging is not happening. Has anyone had any luck getting this to work? I'm trying to go 100% plug free on this phone if at all possible.
The charging dock is here
http://www.verizonwireless.com/b2c/store/accessory?action=accessoryDetails&archetypeId=14812&accessoryId=62086&initialPhoneId=0
The charging case is here
https://www.verizonwireless.com/b2c/store/accessory?action=accessoryDetails&archetypeId=15465&accessoryId=68938&initialPhoneId=0
Any thoughts?
Thanks!

Hi kazam401,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I am sorry to hear about the issues you have had with the device. In this case you will be required to contact Sony Mobile Customer Care within your region for help, as they maintain products within your region. Please use the link below to contact Sony Mobile Customer Care.
http://support.sonymobile.com/global-en/contactUs/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Qi Charging Case not charging with TYLT VÜ Wireless Charging Pad

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