QoS removed from line :@ Getting to the point of c...

Hello,
After a week of getting BT to fix my BT Vision service which they did and enabled QoS.
I am ****** off to say that the QoS has been removed from our line and again we cant watch anything at all On Demand without the dreaded VO4 error!!
It's getting to the point of us jacking in the TV package and go to Sky for TV services unless it's fixed within the next 48 hours...
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of three tests
1. Best Effort Test: -provides background information.
Download Speed
9454 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 9454 Kbps
 For your connection, the acceptable range of speedsis 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :11192 Kbps(DOWN-STREAM), 1107 Kbps(UP-STREAM)
 IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.68:22.66:61.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
827 Kbps
0 Kbps
1107 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 827 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1107 Kbps
Thanks

There is an issue with BBC iPlayer software update which has buggered up the box
It isnt very stable at all, it's all well and good having iPlayer but if it doesnt work properly I want the new version fixed or the old software back and lose access to BBC iPlayer.
Nothing wrong with the QoS at all- I have had to factory rebuild the software 5 times since the iPlayer update on Thursday morning, box keeps locking up and if you rewind/ ffw anything on demand you get VO4- wasnt an issue before the iPlayer release.
The box is about the same speed as the antiquated Scientific Atlantic V+ HD Box which is slow...

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