Qosmio DX1210 - ODD does not read any disks

Hello, I have been asked to help fix a friends computer its an
Toshiba All-in-one desktop DX1210.
its approximately 1 year old with no problems till today the disk drive has suddenly stopped reading disks completely it wont even recognise that there's a disk inside.
i know there's a possibility that the laser is broken but i want to eliminate everything before i suggest replacing the ODD.
ODD:
HL-DT-ST BD-RE BT11F
I have searched everywhere for an answer and done everything I have learnt to do in the past but nothing has worked.
I have used restore points.
Uninstalled the driver then rebooted to reinstall it (the installation is a breeze and says everything is working).
Reformatted the whole computer (created a backup and restored everything after it did not succeed).
I am 100% stuck on this and would really love anyone who could have the answer for me or even suggests something that might be of little help.
Regards Ur friendly IT Junkie
Msg to Moderators if this is the wrong thread for this please direct me to the correct one

In my case the CD/DVD drive did not read the disk because there was a conflict with the 3rd part disk burning software.
In my case there was a conflict between Nero and the other preinstalled tool.
I had to uninstall both
Then I have edited the registry. I removed the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control\Class \ {4D36E965-E325-11CE-BFC1-08002BE10318}
Then I had to reboot the notebook.

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Qosmio DX1210 - ODD does not read any disks

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