Qosmio F10 get the error "IDE #0 ERROR

hello all, just bought the Qosmio F10 installed all things i had to do. installed and registerd the norton anti-virus. everything went good. now few hours later i want to start my notebook and get the error "IDE #0 ERROR"
so i put my dvd recovery disk in, follow the steps. windows xp english, Start installation, recover entire disc, continue...
then i get the error: "error checking for a player partition - please try again! press any key to continue. then i just get: c:\>
thats all i got
any help ?
thx in advance,

Hi Maarten
I suppose that there is some problem with HDD. Obviously the HDD is not recognized by BIOS and it is not possible to access on it.
Please contact your local dealer immediately and explain him the problem.
Bye

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