Qosmio F10: Recovery DVD doesn't work?

Hi. I have a F10 series qosmio series lappy and well and well i keep getting random shutdowns, freezes, and a logon error every time i start up.
This has got very disturbing for me. I tried to use the system recovery cd i got with my laptop and when i follow the procedure stated in the user manual it starts the recovery then flashes that my system does not support the recovery.
Is this normal especially when i got my recovery disc with my laptop. I wish to reformat my hard drive back to factory settings and have it completely wiped with out having to buy a totally new hard-drive and windows xp.
What do i do and how can you assist me in this? I'm at the end of my teather as one of my jobs is an internet dj and I cannot keep crashing in the middle of my streaming. I do not wish to loose my job!!
please help!

Hi
Very strange! The fact is that you cannot use different recovery CD because every Recovery CD was designed for one Toshiba notebook model. For example you cannot use a Qosmio F10 recovery CD on a Qosmio G20.
However, I assume you use the delivered recovery CD (as you said) and usually the recovery procedure should works without any warnings or error messages.
In my opinion there is something wrong with the CD. Maybe the wrong CD was shipped with this notebook?
I recommend asking the Toshiba ASP in your country. There you can also order the new CD.
bye

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