Qosmio G30-175 virus and need to recover

My husband unfortunately downloaded a virus Smart Engine and now my laptop is not working.
I can sometimes get onto the internet and Word for instance but sometimes takes several attempts.
Slowly got worse over the last few days even though I thought I'd removed the virus.
Can't back up any data because it's saying components can't be read etc.
I'm wondering if I use the recovery disc will I lose all my other data, i.e. photographs and documents?
Any help would be appreciated

> I'm wondering if I use the recovery disc will I lose all my other data, i.e. photographs and documents?
Unfortunately, yes. The recovery would format the whole HDD and would erase the partitions too.
I recommend booting from Live CD like WinPE or BartPE. (use google)
These are booting CDs. This helps to boot the notebook with Windows OS environment which helps you to access the data on the HDD.
Then you can backup the important data and then could use recovery disk in order to reinstall the OS again.

Similar Messages

Searched for driver updates - do I need them all? Qosmio G30-175

Hello people, new Toshiba user here.
Last week I bought a Qosmio G30-175. After a Bluetooth installation problem everything is fine.
I updated BIOS today to v1.70 (even though the Windows version wouldn't work)!
I thought I would do a search for any driver updates and I find that 86 updates appear!!!
Could somebody tell me whether all these updates are merely available for use, or does my particular laptop require all these updates?
Thanks in advance.

Hi
What?? 86 drivers??
Are you sure? I have checked the Toshiba driver page of Qosmio G30-175 (PQG30E) and found only 50 drivers for Windows XP MCE.
But the list of 50 drivers contains double entries! For example there are 2 BIOS, 2 LAN drivers, different modem drivers, etc listed.
You should install only the drivers and utilities which are listening in the Installation instruction document. This guide line is important and you should follow this guide line if you install the Toshiba drivers manually.
You will find the document also in the driver section

Qosmio G30-175 - Where to find RAID driver for Windows 7?

I have a Toshiba Qosmio G30-175 and I need a raid-driver so I can install Windows 7. My operating system is XP and on Toshiba-homepage I can't find the driver.
Can enyboby help, please?
Kenneth

I have the Qosmio G35 AV600 and just successfully upgraded straight from XP to Win7 Ultimate (32-bit).
I was having problems finding the drivers as well - as Win7 wasn't recognizing the hard-drives.
I did have a copy of the Vista Upgrade Assistant disk from Toshiba. This helped in removing all of the XP drivers, then was great after installing Win7. Virtually all of the drivers appear to be working fine in Win7 - despite being designed for Vista. The only driver I did upload directly from the manufacturer was the Nvidia drivers - which work for all operating systems up to Win7.
If you don't have the memory stick (or have the Upgrade disk), you can do what I did: When it asks you to locate which hard drive you want to put it on, click on browse for driver, remove the win7 install disk, and insert the upgrade disk. You can find it in the following directory on the disk:
Download\vistaup\auto\RAIDDrv
It will find it, download the driver, find the hard drives on your PC. Then, reinsert the Win7 media and install.
You should have no problems after this point.
I noticed that they do have a download on the website for Win7 assitance that you may want to try as well - I'm sure it has the same drivers that you would need.

My computer had a virus and needed to be wiped clean. all my itunes docs are stored on an external hard-drive so i downloaded a new itunes but it over-wrote my old one - how can i restore this without wiping my iphone? please help :(

Hi there,
My windows xp computer got a virus and needed to be wiped.
As i store all of my itunes and iphone stuff on an external hardrive i thought this would not cause a problem.
Got a bit confused when i tried to open itunes again from the back-up hardrive as it would not open.
Wrongly assumed that the best option would be to re-download itunes and move my old itunes info across - silly silly thing to do :/
The new download just over-wrote the old one and after trying a few of the suggestions on here to get my old library back - i still cant work out if its possible as it has been over-written.
I don't want to plug my iphone4 into my computer as i have heard that this can wipe your phone completely, so before i do anything, does anyone know what is the best thing to do from here? or how i could posibly recover my old library, playlists, apps, podcasts e.t.c
please please help
mappy1970

thisisdavid wrote:
i have all of my music on my external hard drive, and would like to be able to listen to it on itunes without it copying to the computer.
go iTunes > preferences > advanced and temporarily disable the copy files ... when adding option.
from the file menu, choose add to library and select the folder on the external containing your content, or drag the folder to the automatically add to iTunes folder inside the iTunes folder.
when iTunes has finished the operation, go back to preferences > advanced and point iTunes media folder location to the external so that future additions to your library are put there. also, re-enable the copy files ... when adding option.

Qosmio G30-175: DVD-RAM Drive thinks its a CD drive

Hello people, me again.
My 2 week old Qosmio G30 - 175 has a DVD-RAM drive that now appears in My Computer as a CD-Drive. Consequently (I think) it won't auto play DVD's. I can play them manually through Media Centre or WMP but no option appears in the drive's properties for auto playing DVD's.
Can anybody tell me why this has happened? It used to show up as a DVD-RAM drive. The only thing I have done is to install Nero Premium. Would that have anything to do with it?
Many thanks.

Joao, I have tried uninstalling the drive and letting Windows re-detect it but still the problem persists. Thanks anyway for the suggestion.
Gipsyman, I will investigate further what other burning software is installed and remove it and see if it helps. Thanks.
Sorry about the delay but I have been working away all week.
BTW the drive won't autoplay CD's now either. Whenever I put a CD or DVD into the drive Windows brings up the normal Explorer window and just displays the contents as folders. Right-clicking and selecting Autoplay I get the options for CD choice only (ie play with Media Centre etc.) but the "always perform this action" check box is greyed out!
I have been in touch with Toshiba support and they are still looking into it.
My system clock loses time too, whether or not it is connected to a time server. :-( Thanks...

There is Red Icon at the top bar and it says I have a virus and things keep popping up saying I have a virus and need to do a scan and pay for some sort of software to complete the scan, someone told me that this is a virus in. How do I get rid of it?

There is Red Icon at the top bar and it says I have a virus and things keep popping up saying I have a virus and need to do a scan and pay for some sort of software to complete the scan, someone told me that this is a virus in. How do I get rid of it?

This could well be the notorious Mac Defender - which is an annoying program that tricks you into thinking that your Mac is infected with a virus, when the only infection is Mac Defender itself.
When surfing the web never EVER click on a link that says "Free anti-virus scan" or "Scan now" - they are nearly always scams which will end up infecting your computer. Although Macs are resistant to viruses, they're not resistant to user stupidity.
If you Google "Mac defender" then you'll find plenty of sites with instructions on how to remove this minor nuisance. Take this as a warning that you need to be more careful in your surfing habits.
Bob

Does anyone know why a web page would suddenly pop up telling me I have a computer virus and need to call them? When I've called they said they needed access to my computer in order to fix the problem - which I didn't do. Is this legit? An Ad?

Does anyone know why a web page would suddenly pop up telling me I have a computer virus and need to call them? When I've called they said they needed access to my computer in order to fix the problem - which I didn't do. Is this legit? An Ad?

That is not legit, it is a scam to gain access to your computer and information.
You can protect against pop-up adware with the AdwareMedic tool Thomas Reed has http://www.thesafemac.com Tom is a major contributor on these communities and great security guy.

Tried to update software and came back 3hrs later and there is nothing on my ipod, no apps, music says it doesn't recognize and need to recover Please help!!

tried to update ipod and came back 3hrs later and there is nothing on my ipod. all apps and music etc are gone and computer doesn't recognize my ipod and need to recover. Please help!!

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I have lost the use of my extension pannels, and need help recovering the use. I get a message that extensions failed to load. Why?

I have lost the use of my extension pannels, and need help recovering the use. I get a message that extensions failed to load. Why?

I've had that before when on a really slow Internet connection.

Pc went bad and need to recover items on a new computer

My itunes were on a pc that suddenly went bad and I need to recover what I had on a new computer.

Remove the hard drive from your old computer, put it in an external enclosure, plug it into your new computer, and use Windows Explorer to navigate the drive. Look in Documents and Settings/Users/YourName/Music/iTunes Music, or Library/Music/iTunes Music depending on the OS on your old PC. You'll likely find most of it is intact, but some files may be corrupted, and unrecoverable. Now that you have an enclosure, buy a new hard drive to put in it, and make a backup!

Qosmio G30 display flickering and unable to log into Windows

I have to press F5 to make the display visible everytime I boot up. I thought that it was a software related issue and I tried to format the HDD with original recovery CD. However, the screen keeps flickering from the BIOS stage.
Now, it is even worse. The screen is flickering when power up and I cannot log into Windows MCE after the HDD formated.
After reading the related articles and FAQ, I suspect it was a graphic card (hardware) issue.
My graphic card is NVidia Go7600. Is this true and is it a must to change the hardware (graphic card)?
Appreciate your advice before I contact the local support team.
Thanks a lot!

Hi!
Thats a strange issue. Do you have the same problems on an external monitor?
If a display is flickering, the display itself is defective because the FL-tube is causing the error. I think the best is, when an ASP (authorized service provider) checks your Qosmio G30.
Here you can search for one:
http://eu.computers.toshiba-europe.com => Support & Downloads => Find an ASP
Good luck
Bye

Few issues with Qosmio G30-179 - remote and TV

Hello, (I'm French and my English is bad)
I have a Qosmio G30-179 and I can't use my remote when the computer is power on. But I can use the remote for turn power on my computer and I can use it when I use the TV or Media buttons (at the right of the power button.)
Other problem: I don't receive anything when I seek a TV signal on Media player. Even if I'm in a place where I've already receive all TV channels. Maybe there are others problems undetected...
All these functions have already worked and I realized they don't work little time ago. But I didn't use them for a long time ago, since I received my computer when it returned guarantee (I send it because it had a problem at RAM bars.)
Then I think there was a problem with the support service. But I'm not sure.
What do you think about it? Must I call them?
Or this problem can be resolve easily?
Thank you in advance.

> All these functions have already worked and I
> realized they don't work little time ago. But I
> didn't use them for a long time ago,
If all those functions are worked before I recommend you to use delivered recovery DVD and install OS again. After doing this your notebook will have factory settings again and, I hope, everything should work again as before.
Try it!

Lost ipod and need to recover serial number

I just recently had my ipod stolen and need to figure a way i can get the serial number back. I've already had a new ipod synced and connected with my computer so i need a database or a way to contact someone so i can get my serial number in the police report. Thanks.

It would be on the box that the iPod came in. Did you toss that box out?
There is a way to check the last iPod synced, but since you synced another iPod, I think you are out of luck there.
Patrick

Qosmio G30-175-BlueTooth activation and Connection

I have a Quosmio G30 and a Nokia 2760 mobile phone, which I wish to connect via Bluetooth.
Nokia PC Suite 7.0.7.0 only shows Bluetooth Microsoft not Toshiba, and also tells me that parts etc are missing.
I cannot find anyway of initialsing bluetooth on the laptop.
What am I doing wrong please?

Read the following website how to activate your Bluetooth:
http://aps2.toshiba-tro.de/bluetooth/?page=faq/bluetoothnotworking
If you use Windows XP I would recommend to try the following:
Download the Nokia Data Suite Version v4.88
http://europe.nokia.com/A4143074

Need help with upgrade from WXP MCE to Vista Ultimate on Qosmio G30 - 175

Hi all, I tried searching for the following issue to no avail so I would be most grateful if someone could help and point me in the right direction:
Tried to upgrade the XP to Ultimate and it got to unpacking stage and BSOD "Session3_initialization_failed (xxx STOP: 0x0000006F (0xC000009D, 0x00000000, 0x00000000, 0x00000000) appeared repeatedly. I tried again and the same happened.
I have already updated the BIOS and stripped the conflicts out of the Toshiba suite of programmes and the update advisor gave the OK on several ocassions before attempting this exercise.
Help.........Dave

Forgot to mention too that I am currently running with 2 x 2GB Ram and no additional hardware or software has been added prior to attempting the upgrade. The medium I am using to upgrade is a recently purchased full retail version of 32 bit Vista Ultimate (which also includes a 64 bit version too in the box).
I have been in touch with Microsoft Support in recent days and they told me that my hard drive appears to be defective being the reason for the failed upgrade. Infact last week together with Microsoft on the phone we did attempt a clean install but that just lead to me having to abort the clean install and rescue my laptop back to original XP MCE.....flipping heck!!!!!

Qosmio G30-175 virus and need to recover

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