Qosmio Recovery does not work

Qosmio x770 ST4N04 -- booted this morning and started a constant white noise from the speakers and Windows 7 loaded but froze.
Tried to recover from USB -- tried to recover holding down the 0.  Recovery software doesn't work -- hangs on multiple loads -- was told by tech support to just reboot if it hangs -- finally get through all of it to have Windows 7 now boot to 2 accounts - admin and other user.  The admin account says it has been disabled, notify your admin.  And the other user asks for a password -- which we don't have since we didn't create it.  Have done this process now 3 or 4 times today -- once I did get it to boot and ask for me to setup an account -- but once windows 7 loaded, it hung trying to update the video card configuration -- seems to be really messed up -- the recovery software does NOT appear to be working at all -
Any help would be appreciated.

If you can't get through a recovery or if you've done a full recovery (which you have) and the problem persists, then you know there's a hardware problem. When that's the case, you should contact technical support at (800) 457-7777 to discuss a repair.
- Peter

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